Specs and Glasses.com terrible service - HELP!

SuperMum2010

I ordered a pair of specs from this website quite a while ago, they still havent arrived and I cant get through to the company by phone - the answer message is ALWAYS the same whether they are open or not, I have left numerous messages and I have also emailed them and never get a reply. Has anyone else any experience with them, or any advice on what I can do - I really need my specs or my money back (credit card).

Jojo83

Yep,
Going through the same thing. Ordered glasses months ago and had nothing. I don't want to say too much as things are still on-going but I say to anyone thinking of using this company to avoid them at all costs!

SuperMum2010

Jojo could you pm me if you have any info you dont want to share publicly?

Jojo83

sent a pm

MikeR77

Unfortunately I am in the same boat as you two

Jojo83 would you please mind sending me a pm with what you know because my frustration levels are hitting the roof!

SuperMum2010

Mike - did you pay for yours by credit card? My statement isnt showing anything coming out yet on my card, but I suspect it might show in the February statement, so I cant do anything until then, but the prob is I cant afford to pay for another pair in the meantime . Think the general feeling seems to be to make sure your experience is well documented publicly to stop others going through the same thing.

I googlemapped them, and the "business" doesnt look like it would be where glasses are made, which is even more depressing!

MikeR77

Hi SuperMum

Yes it was on a credit card so I am sure I can get my money back.

Just a real pain to have to deal with something that should be so simple!

:mad:

SuperMum2010

I agree MIke - although reading the credit card refund rules, Im not covered as my purchase was under £100 which is a double pain!

saria_2

same problem here, ordered a pair of glasses early january, received an email stating it was not available and asking whether i wanted to change my order. have not heard anything back from them since then but I have been charged for them.
a quick look on google gives those contact details for the company

(Text removed by MSE Forum Team)

SuperMum2010

Saria - can I ask how you got those details? I have to pass them on to the MHRA who the company claims to be regulated by/registered with. Needless to say the MHRA have no such company on their register and are about to start legal action too.

saria_2

a whois search, will send you more details via mp as I can seem to be able to post links