All Orange iPhone users suffering long-term BT Openzone fault

Leigh_EvoIX

So where have they left you with it??

mike_in_leeds

I've been having the same problem for a couple of weeks now. There's nothing on the Orange website and no one seems to be able to help or do anything. Well done Orange!

Leigh_EvoIX

Just got off the phone to another orange rep who said that it is a known issue and I should contact BT openzone to get them to log me off so that I can log in again, also BT are launching an app in the next few weeks to sort the issue out. RUBBISH... BT are aware of the issue but have not discovered why Orange customers are experiencing problems. Also the Orange rep said that the orange wifi app does store your log in details for future use. Again more lies and RUBBISH!!

NFH

Leigh_EvoIX wrote: »

So where have they left you with it??

Orange have just left me without access to this component of the service and don't seem interested in rectifying it.

southseasel

Dont know how true this is but I read on a BT forum that the free wifi only applies to premium hotspots, those in starbucks or train stations and so on.... But like I say not sure if its true, you would think if it were someone from orange or BT would say so?

DHS1

Been having the same problem for over a week. Orange claim not to know about it. I have been in contact with them many many times, even rang BTOpenzone at there suggestion and was given a reference number and told that they can only deal directly with orange and to call them back and give them the reference number.
Complete waste of time - totally unacceptable service. I rely on the service as i am out and about on business and always sign in from Nero or Starbucks - worked fine for over a year - now nothing. Still get "you seem to be already logged on". Oh and yes - the wifi app does not exist in the form they advertise it as - it does not log you on at all.
If anyone finds a solution please post it here. I am looking at my contract to see if they have broken the terms - in which case i am off.

NFH

southseasel wrote: »

Dont know how true this is but I read on a BT forum that the free wifi only applies to premium hotspots, those in starbucks or train stations and so on

Yes, it's precisely those locations that we're talking about, as opposed to third parties' BT ADSL connections that broadcast the same BT Openzone SSID.

NFH

I've just spoken to someone at Orange who seemed reasonably knowledgeable. The current inability to log in is caused by a communication issue between BT's and Orange's servers and the ETA for fixing it is the end of this week, but could be delayed until the end of this month! BT will be releasing an app very soon for Orange customers which stores your login details and then runs in the background, logging you in automatically whenever your iPhone connects to a BT Openzone hotspot. This contradicts the information given on BT Openzone's login page for Orange customers, which mentions the existing Orange app, not a new BT app.

Could the Orange Company Representative please confirm this and provide further details?

Leigh_EvoIX

Seems to be the same response I had. Also after I went back to Orange to moan about them making me do "leg work" and call BT I was asked if BT told me about all the changes they are making to their hardware etc..... IE Orange rep saying BT aren't telling all truths.

Bring on this BT wifi app!! Funny though... The BT rep I spoke with didn't know about it.

chrisc68

Same problem here for a couple of weeks. Getting the message that I'm already logged in. Tried to phone 150 but as usual "they're dealing with a high volume of calls" so can't speak to me, or their system is down so they cant speak to me.

Sent an e-mail via their contact page 3 days ago but of course the tumbleweed is still blowing through my inbox and I'm not holding my breath.

Surely if we're paying for wifi access that we're not getting they should be refunding some part of our monthly charge?