BT Total Broadband Package NIGHTMARE

kwikbreaks

If you had £1 for every time I've seen variations of this same old story you'd be able to pay the bill.

Keeping an old AOL email going is not a good idea unless you have some sort of agreement (usually financial) that it will remain available indefinitely. Far better to set up a non-ISP based email and start changing your email wherever it is registered.

macman

AA99 wrote: »

BT's own wording of 40GB useage is a little misleading to say the least, don't you think?

No, because nowhere does it state 'download allowance'. It just states what you could download within that 'allowance', which for most people is a more comprehensible method of indicating what kind of usage that tariff is suited to.

macman

AA99 wrote: »

BT's own wording of 40GB useage is a little misleading to say the least, don't you think?

No, because nowhere does it state 'download allowance'. It just states what you could download within your 'allowance', which for most people is a more comprehensible method of indicating what kind of usage that tariff is suited to. It's just an illustration.
The fact that you didn't know that streaming/surfing/emailing all uses data is not BT's fault.

AA99

macman wrote: »

No, because nowhere does it state 'download allowance'. It just states what you could download within that 'allowance', which for most people is a more comprehensible method of indicating what kind of usage that tariff is suited to.

I am afraid I disagree, BT's useage allowances constantly refer to what you can downloadm and despite referring to downloading 10,240 music files, 40,960 photos, 59 movies, 10 HD movies or 117 hours of iPlayer every month, there needs to be mention of computer games which I'm sure most family households have in this day and age!

If you no longer pay for your AOL account be aware that the address could stop at anytime.

Why is that???

If you have been mis-sold the BT Vision Sky package then get that removed and refunded ASAP

Got some of it refunded

How far have you escalated this all up BTs official complaints procedure?

This is going to go straight to the top, recorded delivery, in writing tomorrow!

Scho

I would advise that you consult the BT Broadband Fair Use policy as this clearly defines what is considered 'data usage' and what counts towards the monthly usage allowances as per the BT Broadband contract that you entered into with BT.

http://bt.custhelp.com/app/answers/detail/a_id/10495/c/346/?s_cid=con_FURL_broadbandusagepolicy

lucylucky

AA99 wrote: »

I am afraid I disagree, BT's useage allowances constantly refer to what you can downloadm and despite referring to downloading 10,240 music files, 40,960 photos, 59 movies, 10 HD movies or 117 hours of iPlayer every month, there needs to be mention of computer games which I'm sure most family households have in this day and age!



This is going to go straight to the top, recorded delivery, in writing tomorrow!

I thought you had got past the download/allowance issue but you seem to be stuck there for some reason.

As to the AOL email if you are not paying for it there is no onus on AOL to keep letting you use it.

AA99

lucylucky wrote: »

I thought you had got past the download/allowance issue but you seem to be stuck there for some reason.

As to the AOL email if you are not paying for it there is no onus on AOL to keep letting you use it.

Thanks for that lucylucky (you certainly are!)

However, having looked at Scho's link, I find this :

2. How does broadband usage work?
Everything sent or received over the internet consists of bits of data, whether it's a web page, an email, a music track or a video clip. The amount of data is measured in kilobytes (KB), megabytes (MB) or gigabytes (GB). 1MB=1024KB, 1GB=1024MB.

File/activity type Approximate size
Email 4KB
Digital photo 1MB
Music track 4MB
Movie* 700MB
30 minutes streaming of BBC iPlayer programme (at 800kbps) 175MB
High Definition Movie 4GB

The total amount of data you send and receive each month is your total monthly usage, and at the end of the month we compare this with the monthly usage allowance of your Option. So, for example, with BT Total Broadband Option 1, you could download around 2,500 music files each month within your monthly allowance.
*BT services such as BT Vision via the Vision+ box, BT Digital Vault and BT Broadband Talk are not affected by our Fair Usage Policy and don't count towards your usage allowance. So you can watch as much on-demand entertainment on your TV and make as many online calls as you wish, without having to worry about going over your allowance.
However, downloads directly from the online BT Vision Download Store (ie, to a computer and not via the V-box) do count towards your monthly usage.

3. My usage is higher than I expected. What can I do?
Your usage level depends on what you and other users in your household do online. If your usage has increased a lot in a month, check how your household's surfing habits have changed and what extra things are being done online.
Browsing web pages and sending emails are typically low usage, video streaming and downloading music are medium usage, whereas high-definition video streaming, downloading TV programmes and movies or using peer-to-peer (P2P) file-sharing applications can be very high usage.

Tells me nothing about my own use, I'm afraid!

AA99

Looks like I'm not the only one

http://www.btcomplaint.com/2009/07/about-bt-complaints.html#comment-form

lucylucky

AA99 wrote: »

Thanks for that lucylucky (you certainly are!)

However, having looked at Scho's link, I find this :



Tells me nothing about my own use, I'm afraid!

I am what?

Have you installed software to measure your usage?

lucylucky

AA99 wrote: »

Looks like I'm not the only one

http://www.btcomplaint.com/2009/07/about-bt-complaints.html#comment-form

Can't see any posts on that page from people who confuse downloads with allowances, so maybe you are alone?