Add your feedback on gadget recycler Cex

iansp

Went into the Cramlington Store today, with a close to Mint condition, unlocked, Samsung Galaxy Note 2, with all original accessories and original box.

I was offered the Grade 'C' price (£86) despite having all accessories and the phone being in excellent condition.

(Their website states:

A - Mint: Working product in mint cosmetic condition with all accessories.

B - Good: Working product in good cosmetic condition with all essential accessories.

C - Working: Working product in poor cosmetic condition, with charger.)

They effectively tried to rip me off in terms of their grading.

Grainger Games game me a significantly higher (and fairer) price for it. Close to what I would get for a good sale on Ebay.

d123

iansp wrote: »

Went into the Cramlington Store today, with a close to Mint condition, unlocked, Samsung Galaxy Note 2, with all original accessories and original box.

I was offered the Grade 'C' price (£86) despite having all accessories and the phone being in excellent condition.

(Their website states:

A - Mint: Working product in mint cosmetic condition with all accessories.

B - Good: Working product in good cosmetic condition with all essential accessories.

C - Working: Working product in poor cosmetic condition, with charger.)

They effectively tried to rip me off in terms of their grading.

Grainger Games game me a significantly higher (and fairer) price for it. Close to what I would get for a good sale on Ebay.

What was the actual £ difference between Grainger Games and CEX?

iansp

It was almost £40 - closer to what CEX were offering as trade-in for mint.

But my point was that CEX were stiffing me on their evaluation.

d123

iansp wrote: »

It was almost £40 - closer to what CEX were offering as trade-in for mint.

But my point was that CEX were stiffing me on their evaluation.

I was just wondering as there doesn't seem a huge difference in the CEX prices.

Galaxy Note 2 grade B £89
https://uk.webuy.com/phones/product.php?mastersku=SSAMN710016GW&sku=SSAMN710016GWUNLB

Galaxy Note 2 Grade C £84
https://uk.webuy.com/product.php?sku=SSAMN710016GWUNLC

Galaxy Note 2 Grade A £94
https://uk.webuy.com/product.php?sku=SSAMN710016GWUNLA

mobilejunkie

That may be because their complaint was that CEX failed to pay what (according to them) was offered on their website.

d123

mobilejunkie wrote: »

That may be because their complaint was that CEX failed to pay what (according to them) was offered on their website.

But there is only £5 between Grade B and Grade C, so it seems there is more confusion than that poster realises, he is talking of a £40 differential, even if he expected Grade A and got Grade C the difference is only £10.

mobilejunkie

I'm not surprised. It definitely wouldn't be classed as a Grade A in any case.

CashHawker55

Firstly, this company are terrible! I sent them an iPhone 5 in excellent condition on 15/07/2015. It was "cleaned" by me and then unlocked by EE at a cost of £8.99p before I let it go. Today, 21/07/2015 I received an email to say that they had to regrade it down to an F (probably the lowest) due to a faulty power button that was non-responsive on operation. Their offer was £38 instead of £129. What a load of old baloney and complete nonsense! I've told CEX that if they have to resort to blatant lying in pursuit of their own financial gain then I would rather not deal with them at all. I've since requested the immediate return of my phone which they say will be with me tomorrow 22/07/2015 so watch this space. WARNING: DO NOT TOUCH CEX WITH A BARGEPOLE UNLESS YOU WANT TROUBLE. This is the first and last time I have ever used them.

MSE: you would do well to remove CEX from your website once more - they are are at it again!! Cheating the pubilc with their fake claims.

bob_mac

Took an iphone 4 8gb into the shop where they claimed £85 for a mint condition phone. Everything in the box present and unsed, apart from the phone which I considered mint condition, was only offered £30.
This is a massive difference in price, waste of time!
I thought this company, CeX, were meant to have improved their act!

d123

bob_mac wrote: »

Took an iphone 4 8gb into the shop where they claimed £85 for a mint condition phone. Everything in the box present and unsed, apart from the phone which I considered mint condition, was only offered £30.
This is a massive difference in price, waste of time!
I thought this company, CeX, were meant to have improved their act!

No they don't. A quick check online shows that even a mint unlocked iPhone 4 8GB only has a cash value of £61.

https://uk.webuy.com/phones/product.php?mastersku=SAPPIPH48GB&sku=SAPPIPH48GBUNLB#.VcywqHR4WK0

If the phone has any signs of use it isn't mint and will be a B at best, which is £56 if unlocked. Locked to any networks drops it into the £30-£40 range.

Did you perhaps confuse it with the voucher value price?