Total Service Station Complaint

dzug1

lifeoflee wrote: »

Actually I got a call from the customer care director personally. He complimented me on my letter and assured me a full investigation was under way. I received a letter within a week containing a full apology, recompense for my dry cleaning and a goodwill gesture in the form of vouchers. Perhaps letters you may have written in the past have been FAR TOO SHORT?

Lee

No - all the letters I have written have resulted in a positive conclusion

Lum

neilmcl wrote: »

He's an IT Project director - what do you expect.

He's better than most IT project managers I've ever had to deal with.

As evidenced by the fact that he was able to turn on his computer and type a letter!



(OP: This isn't meant to be anything personal, unless I've actually had to work with you in the past, which seems unlikely as you clearly have a sense of humour)

lifeoflee

Lum wrote: »

He's better than most IT project managers I've ever had to deal with.

As evidenced by the fact that he was able to turn on his computer and type a letter!



(OP: This isn't meant to be anything personal, unless I've actually had to work with you in the past, which seems unlikely as you clearly have a sense of humour)

None taken...:)

Hintza

Gordon_Hose wrote: »

Personally, I thought the letter was excellent.

Me too, when I started reading I thought oh oh here we go usual long drone but it gave me a smile (and at this time of the morning that is a miracle )

Lum

I like the tone, it reminds me of the guy who runs 27bslash6.com (i.e. the guy who wrote those emails trying to pay for his overdraft with a drawing of a spider)

SingleSue

I personally thought the letter was excellent, just the right amount of humour and sarcasm and so much better than a general rant, which tends to get one nowhere.

hubert_cumberdale

If they said they had closed why did you pay

i left a station once without paying as the clever attendant decided she was going to ID me to buy petrol
i turned up in my golf stuck £30 walked into pay and she said i didnt look 16 i did look young at 17 and she would serve me

i gave her my name and address and said get the police to come and get it my mummy will be in to pay for it

Lum

Did they come back for the money, or did you get a free tank?

hubert_cumberdale

not the police came round that is exactly why i left my name and address and phone number and car reg

he told me to go into the petrol station and pay later on that night and he would go and tell the lady it was fine for me to be allowed to purchase petrol

Gordon_Hose

The attendant should have been charged with wasting Police time.