Cancelling a vodafone contract

Sportynomes

Hi everyone newbie here....

I took out a new vodafone contract with a new BB before Christmas and have now been given a new Iphone4 - yes a great start to the year

Whats the legalities of ending a contract in the first month? Am i able to cancel this contract ?

Annie._2

You wouldnt be able to cancel your Blackberry contract but the contract is for the airtime and you are able to use your SIM in any phone.

Is you give Customer Care a call, and providing you will be paying the same or more, they will be able to change your plan to an iphone tariff.

Sportynomes

Thanks Ann
I thought there was some cooling off period where you could cancel the contract?
Anyone else know?

Guys_Dad

Sportynomes wrote: »

Thanks Ann
I thought there was some cooling off period where you could cancel the contract?
Anyone else know?

Well, yes. And there are hundreds of posts on this forum that may help. But it differs depending upon whether it is the handset or the service you want to cancel, whether you bought from a shop or on-line and whether the retailer has better t&c than the Sale of Goods Act minimum.

However, you should start with Vodafone's published returns policy http://help.vodafone.co.uk/system/selfservice.controller?CMD=VIEW_ARTICLE&PARTITION_ID=1&CONFIGURATION=1000&ARTICLE_ID=266046&CURRENT_CMD=BROWSE_TOPIC&SIDE_LINK_TOPIC_ID=1034&SIDE_LINK_SUB_TOPIC_ID=5961&SIDE_LINK_TOPIC_INDEX=null&SIDE_LINK_SUB_TOPIC_INDEX=null

Your chances of cancelling the contract are slim to none. Only Vodafone will be able to tell you if they are willing to change from a BB to an Iphone contract - and you will need a new sim too, I believe.

But in general with mobile phones, if you buy from a shop, you are committed to the contract the minute you walk out the shop with the phone and sim.

Annie._2

You would have seven days to cancel, but if you got the Blackberry just before Christmas, you would be past the cancellation period.

To cancel now, you would have to pay the early termination charge and that would be expensive.

Guys_Dad

Ann_S wrote: »

You would have seven days to cancel,

That information is not accurate - except in certain circumstances.

It does NOT apply to goods bought from a shop - unless the shop has a policy that says so - read again through my link above.

It DOES apply to goods bought on line - but again some networks have their own t&c that state if you use the phone or put the sim in, you have waived your 7 day return right. Sale of Goods Act also states that if you commence a service within the 7 day period, you are deemed to have accepted the goods/service.


I am happy to supply links if you disagree.

4$£&*(£$&*(!

Your handset you got before Christmas is pretty unlikely to be cancelled, especially as I know first hand what Vodafone are like at allowing contract cancellations even when the law says they have to.

The handset which was purchased for you, do you know where it came from and when? I fear you may be too late doing anything about that now, but Vodafone should allow you to cancel within 14 days if it was purchased online or by phone. Here is the problem - 14 days ago from today was Christmas Eve, I bet the phone was here before then and I reckon you'll be stuck on two different contracts.

This isn't having a go at the OP here, but I think more people should really think what they are doing and stick away from contract based gifts, in particular mobile phones. I have encountered at least half a dozen people over last year who told me they are paying two contracts (in one case it was three), one for themselves and one for someone else who has decided the phone wasn't for them, or the deal was wrong, or in a couple of cases it was a relationship gift and that relationship had since broken down. Then it all comes unstuck. Mobiles are definitely a gift to avoid in my experience.

Yolina

Vodafone are very unlikely to let you cancel - what I'd suggest is that you register on the Voda eforum and post there asking if you can swap your BB contract for an iphone one, provided that the iphone contract is the same price or more than what you're paying for the BB one, then I think they'll probably do it. The reason I'm telling to go via the eforum is that the Voda reps on there are more helpful than the people in the call centre (where, based on my experience, you're on hold for ages and then more often than not they manage to cut you off before sorting things out. And if you don't get cut off, they may or may not do things properly - it's kinda pot luck really). Then you can sell your redundant BB on ebay.

snowy128

Guys_Dad wrote: »

That information is not accurate - except in certain circumstances.

It does NOT apply to goods bought from a shop - unless the shop has a policy that says so - read again through my link above.

It DOES apply to goods bought on line - but again some networks have their own t&c that state if you use the phone or put the sim in, you have waived your 7 day return right. Sale of Goods Act also states that if you commence a service within the 7 day period, you are deemed to have accepted the goods/service.


I am happy to supply links if you disagree.

Just to clarify - it does apply to goods bought in a shop - as long as it is a Vodafone shop and not a third party retailer (ie. Carphone Warehouse, Phones4U etc). (From the Vodafone website.)

Regardless, I doubt the OP will be able to get anywhere with a cancellation. I had a similar scenario with Virgin, and despite fairly lengthy attempts to cancel my contract the only option was to buy it out or stick it out.

gjchester

snowy128 wrote: »

Just to clarify - it does apply to goods bought in a shop - as long as it is a Vodafone shop and not a third party retailer (ie. Carphone Warehouse, Phones4U etc). (From the Vodafone website.)

Sort of.

Guys dad is right. If you buy anything in store you have no right to cancel in law.

However some stores (such as vodafone) offer a 7 day cooling off period over and above the law. It's entirely down to the shops policies. If Vodafone resind the 7 day cooling off period then it won't apply any longer.

Lara

You should be able to upgrade your contract to iPhone. That is what my son was told and did. I am presuming you had the iPhone bought outright though?????