Tesco misprice discussion area part 13

FloFlo

joshtbh wrote:

cheers, crossed a bad one and she would NOT back down. Couldnt ask her to ring HO as it was late at night, really annoyed me first failed R&R.

Go back and speak to someone else at the store, I would advise not involving HO unless you really need to and its a substantial r&r. Otherwise a substantial r&r may turn up and HO will already have your details and not be as willing to help.

Ole1973

Has anybody seen copies of the Xbox 360 game : GEARS OF WAR
out on the shelves yet anywhere?


or

Ta.

Constantine

Its not released yet, is it?

There will be an embargo against selling it if that is the case.

frenchman_2

leadhead wrote:

MMMMMMMMMM...Strange...Ive read the thread from the beginning, and in the last few hundred posts, I can recall 1 instance of this ,,,,,by me......If this is directed at me, I think you should re read my post, and reread the posts it refers to.........

I was enquiring as to whether the posters thanks were actually sincere or merely P*ss taking............

If youve got nothing more than this piece of crap to contribute to the thread, I suggest you crawl back in your hole.

Sorry, just pressed the wrong button!!!:D

Ole1973

Constantine wrote:

Its not released yet, is it?

There will be an embargo against selling it if that is the case.

Quite common for release dates to be "broken" .... it only takes one high street store to break official release date and then the floodgates are opened. But the initial breakers are fined £50,000 and can be denied supplies for future releases by the producers!

But big stores, that don't specialise in games (e.g. Tesco, Woolies) often break it. Probably because they can absorb the fine easily, and hope to get people in store to buy the game, leading to the purchase of other goods too, offsetting the cost of £50,000 .... which is also very little to consider when that fine is for 2000+ stores .... unlike a small retailer who is unlikely to be able to offset this fine. Plus .... they are too busy to take full care and attention I guess too .... busy shelf stackers just get orders to stack the goods as they come in overnight, and they do .... often the stock is received a good few days ahead of official release date. (all the above being my guess, nothing gospel)

This happened for Pro Evo 6 for example very recently - it is usually the big titles, and Gears of War is the biggest yet on the 360.

I know for a fact that at least one Blockbuster and one Choices (rental company) store have started selling the games, but not as far as I know as directed by Head office, purely in isloated stores by accident. Whether this is enough to break the release date across the board I don't know.

I also heard of one GAME store in Camden being phoned by some desperate gamers, pretending to be from 'head office' and telling the store that another store had broken the release date, so they had the go ahead to start selling the game .... this pair of pranksters went into the store half an hour later and were sold the game .... :rolleyes:

MarineBoy

joshtbh wrote:

constantine what advice would you give please if CS try and flout the R&R policy by saying "the policy doesnt apply on this item, as it has the date written in small writing on the SEL, and that date has expired"

(there are no other prices for that product on display anywhere else in the store btw)

Say that you've actually mentioned this before to shelf fillers regarding some other item and been told - "oh that's alright love, the offer's been extended". The date therefore doesn't seem to make any sense - so it's not worth a customer paying attention to it then is it?

That of course is assuming that the customer could SEE the date, because it requires a magnifying glass for even someone with good eyesight to read. That's not CLEAR labelling as required by the law.

The policy says "In the unlikely event that we charge you more than the price shown on the shelf or on the product, we will give you your money back and you can keep the product. Your statutory rights are not affected." (Maybe someone can kindly confirm the current wording - since that was off of a pic taken last year.)
Anyway, it doesn't say "price shown on the shelf unless there's a date mentioned".

Presumably it is partly the laws against misleading pricing that Tesco is trying to guard against by providing the refund policy - such labels are definitely misleading and I think I read somewhere here that this has been upheld by Trading Standards - or if it hasn't it will probably be soon. Basically you're doing Tesco a favour by cleaning up their act.

Tell them you don't even KNOW what today's date is! Also that you didn't realise it was a requirement to know the date before going shopping!

Constantine

Ole1973 wrote:

Quite common for release dates to be "broken" .... it only takes one high street store to break official release date and then the floodgates are opened. But the initial breakers are fined £50,000 and can be denied supplies for future releases by the producers!

Last time I heard that happening was with one of the Harry Potter films (or maybe books). Asda I think broke ranks. As far as I know, Tesco have not commited the same sin. Certainly not of late.

ginjim

Ole1973 wrote:

Has anybody seen copies of the Xbox 360 game : GEARS OF WAR
out on the shelves yet anywhere?


or

Ta.

yes its in my store why?

MarineBoy

leadhead wrote:

Your post above was timed at 01.26 am........at 12.24 am(an hour before your post) I edited that post with

Big Edit Just realised you have been here since Sept 05.....lack of posts led me to assume you were a relative newbie.....(apologies)

I did this as I saw a post on part 1 of this thread dated Sept 2005 from you, while I was searching for something with regards to another member, and quickly and honestly apologised, by way of the edit

Did you just choose to ignore my Big edit to state your previous action, or did you just take over an hour to write your post from first quoting mine.

Aye, but the post you 'big edited' was 3 hours earlier and was way back in the thread when I (yes leisurely) composed my response. Doesn't matter because - I ain't bothered much what people think about me on forums - and you didn't actually specifically refer to me as a newbie anyway - I just took it in a general sense, and I tend not to bear grudges either way.

Incidentally, the 'thanks' were indeed sincere - I can't remember when I last bothered to use sarcasm as a tool in a confrontation - maybe I should try it at the CS desk when things next get heated! I guess that's partly with having young kids. I like to be honest and straight with 'em. Ironic then that our exchanges started originally with you picking up on my use of the word 'paranoia' - as in reference to clandestine r&r practices!

Oh, but I have to disagree with you on one thing - opinions are very, very, very important - even with r&r - IMHO that is!

taxiphil

joshtbh wrote:

constantine what advice would you give please if CS try and flout the R&R policy by saying "the policy doesnt apply on this item, as it has the date written in small writing on the SEL, and that date has expired"

(there are no other prices for that product on display anywhere else in the store btw)

Following on from the good advice from Marine Boy (post #2979) in response to this problem, you could also argue that it's ludicrous to suggest that every customer should check the SEL date for every item they put in their trolley on every visit to the store.

If they are seriously suggesting there is some kind of onus on the customer to do this, perhaps you could tell the CS woman to place a large sign by the entrance saying.....

"DEAR CUSTOMERS, PLEASE CHECK THE S.E.L. DATE ON EVERY ITEM YOU BUY - IT IS YOUR RESPONSIBILITY TO CHECK THESE DATES, NOT OURS"

......as I am sure that 99.9% of customers are unaware that it's their job, not Tesco's job, to closely scrutinise every SEL in the store. Elderly people with poor sight, and busy mothers rushing round the store with children, should certainly be made aware of this.