Virgin Experience Days Hot Air Balloon Flight for 2

xxvickixx

I just got an email the same as Karlie888, £50 voucher on it's way to me too for the hot air balloon flight, ah well, I'm happy about that.

bargainhuntergill

xxvickixx wrote: »

I just got an email the same as Karlie888, £50 voucher on it's way to me too for the hot air balloon flight, ah well, I'm happy about that.

what time did your email come thru? just wondering if they are sending to all?????

loveglitch

alictait wrote: »

never had an email or anything from very after 'buying' the balloon and spa experiences, showed yesterday as sold out on my account although the money had come out of my bank account, i emailed as said I wanted my money back asap or I would take legal action - all the money was refunded today in 3 amounts - 1 for each experience and 1 for postage. Bit annoyed they haven't even bothered to contact me but at least I have the money back

thats great news, im gonna do this now, hope i get it refunded as quick as you!

tonynz

Just got this too... Kudos to them... they managed to rescue this into a good rep.

Will be ordering from them again:

Dear XXXXX

We are emailing about your recent order for Supercar Choice.

Between the 24th December 2010 and January 4th 2011 due to an inputting error the product that you ordered (Supercar Choice) was incorrectly priced on our website.
Whilst it is our intention to keep our website up to date and error free, product description or pricing errors may occasionally occur. In this instance we are unable to honour your order as per our terms and conditions but as an acknowledgment of our error we would like to give you the opportunity to buy the product at a discount of 25% of the correct selling price of £119.00. If you wish to take up this offer then please call us on 0844 822 2321.
As a further way of our apology we will be sending you out a £50 Very Gift Card which you can use on Very.co.uk at anytime within the next 24 months
Mistakes like this are most unusual and I apologise for any inconvenience or disappointment this may have caused you.



Kind Regards

Jill Johnson
Very.co.uk customer services team

poet123

Do those who have received the email have credit accounts or did you pay by debit card? I am just wondering if they are treating their "captive" customers differently.

cherry6

I havent received any email yet and I opened a credit account in order to get the hot air/paris/couples choice. Mine were all 'out of stock' too.

karlie88

poet123 wrote: »

Do those who have received the email have credit accounts or did you pay by debit card? I am just wondering if they are treating their "captive" customers differently.

how can you tell if you've got a credit account? i paid with a debit card.

bargainhuntergill

karlie88 wrote: »

how can you tell if you've got a credit account? i paid with a debit card.

could you track your order by logging in to my account? if you could then you have an account. you get the coice at checkout to add to account or pay now

karlie88

i have received a further 2 emails. exact copy of my first email, except that different virgin vouchers were stated.

does that mean £50 x 3???

karlie88

bargainhuntergill wrote: »

could you track your order by logging in to my account? if you could then you have an account. you get the coice at checkout to add to account or pay now

yes i could track my order. does that mean i have a credit account??? i did pay by debit card. i used the 'pay now' option.