~Avon Hints & Tips (Part 7) ~

BargainMad_3

I know this thread is for Avon reps but I can't find one for Avon customers and some kind soul may know the answer on here.


I placed my first order at avonshop.co.uk a few days ago. I do order through a rep as well but there were a few items in the sale section of the website that weren't in a brochure and I also had a code for a free watch which was specific to their online shop (Morgan watch?). So I placed my first order with them.

Anyhow the order all went through and I got an email saying the order has been sent and to click this link to track progress.

Anyhow I pressed the link and it took me to a UPS site where the parcel was down as "delivered" (today) at a totally different town about 100 miles away with a totally different surname. :eek: There is no mixing up names of the town or surname - they are completely different.

My question is are Avon more likely to make a mistake in giving the wrong tracking number......or are they more likely to send my parcel to the totally wrong address.......

I did ring the 0333 customer number but the call centre might be in India as the guy just kept repeating it takes 5 days to come even when I pointed out it was down as delivered.....

I know that Reps might have a different ordering system to the online customer but any advice would be appreciated

Aesop

Hi BargainMad

it sounds like they have given you the wrong tracking number. The call centre is in India, and unfortunately, they tend to follow a script, they do not seem to be encouraged to talk outside of the script or take ownership of calls.

contact Avon on uk.contact@avon.com by email and as Customer Service is based in the UK, you should get a proper answer. They will be able to check your order for you.

BargainMad_3

I really hope that is the case

I really want the items I ordered and they were all out of the sale section plus I had a code for a free Morgan watch which I had seen for £20 in a previous brochure but never as a "free gift" item. With this code I got it free for spending £20.

I kept the order secret from my rep as I didn't want her to think I had gone direct instead of through her. It was just a one off as I actually like ordering from my rep - love leafing through the brochure at work and then getting my things in the white bag!

I think this will be my first and last order via the Avonshop website but I couldn't give up Avon if I tried

Dick_here

lovecrafting wrote: »

if anyone does avon in the pendle area would you please pm me, i need to buy shampoo and only use avon but have moved and am running out

Go to avonconnects.co.uk and choose your own Rep.

missminx

BargainMad wrote: »

Anyhow the order all went through and I got an email saying the order has been sent and to click this link to track progress.

Anyhow I pressed the link and it took me to a UPS site where the parcel was down as "delivered" (today) at a totally different town about 100 miles away with a totally different surname. :eek: There is no mixing up names of the town or surname - they are completely different.

Tracking numbers are sometimes re-used. I worked for a well known mobile phone company and used to see this a lot. It is worth checking in a day or two.

DON79

hi all, was thinking about asking for more streets because I have about 140 houses and out of those - just over 40 have either not returned the book/requested no book or I can't get access into them as they are flats with locking doors! it's a bit of a nightmare.

Would you ask for more streets? It is only the second time I have dropped books but more people today said they didn't want a book.

laura16_2

I've just been to drop some books of and I've had 3 people come out and give me the books back so those plus the people who said they didn't want a book in the first place I only have about 3 quarters of the street that want a book and only one person has ordered what a rubbish road

DON79

laura16 wrote: »

I've just been to drop some books of and I've had 3 people come out and give me the books back so those plus the people who said they didn't want a book in the first place I only have about 3 quarters of the street that want a book and only one person has ordered what a rubbish road

Sounds like one of mine! about half the houses in one road I can't get into and some don't want.

I,_Geek

I made a table in Excel to show the stats for my streets. Half of these streets have been covered since August 2010, the rest since Feb 2011.

Customers - 12%
Avon from elsewhere - 6%
Not ordered yet - 13%
Have told me not to drop any more books - 58%
Empty - 3%
Black-list (can't return a book) - 8%

Getting 3/4 of the street who want a book isn't bad at all. Judging by posts on here and Connects 10%-20% customers is normal and achieved by the hardest-working of reps, even though it doesn't sound great.

There's no harm in asking for more streets (explain why - no access, told you they're not interested), but some ASMs will want you to carry on with your current streets because there's a good chance you'll pick up more customers over time. I've got new customers on their 4th book, and also picked up some by re-canvassing people who couldn't return books before.

98jdougl

c7 campaign delivery day today and i have a phoenix trading delivery as well!
Going to be a busy one. Really need to tidy the living room ready (had take out last night after a big fight with my partner and we couldn't be bothered tidying up)

Only my second campaign but was delivered before half ten last time so hoping for anotherearly delivery