Vodafone complaints

diamonds

I'd like to express my anger at Vodafone... for cluttering up the mse mobiles board :mad:

YaoSong

I'd like to express my anger at Vodafone... for cluttering up the mse mobiles board :mad:

I've messaged you about a possible sticky topic incoming.

gratefull2

Hi Lee

Please can you take a look at my request Vodafone has not been able to activate my sim over 2 weeks now.

Thanks

dazzaofdagenham

YaoSong wrote: »

Record your conversations. Take down names. Report them to Ofcom / Ombudsman with conversations as evidence.

Having spoke to someone today, being on hold for 46 mins....it appears that the bundle still hasn't been applied to my acct and that my charges for this period are 27 pounds already.

But I've been promised a manager will call me within 24 hrs to resolve this situation

diamonds

YaoSong wrote: »

I've messaged you about a possible sticky topic incoming.

:cool:


roll on...

diamonds

dazzaofdagenham wrote: »

So, after speaking to them on 4 different occasions I was assured that the account was now correct and the bill generated of £202.86 was incorrect and I would be billed £18 as I should be.

Ok, guess how much my account was debited with this morning

At least you can get a DD indemnity going if not V.

mobilejunkie

dazzaofdagenham wrote: »

But I've been promised a manager will call me within 24 hrs to resolve this situation

Well, that's OK then. :rotfl::rotfl::rotfl::rotfl:

Norman-B

My experience with Vodafone during the past 7 years has been very good. I admit I had an issue with a Nokia mobile and it was repaired 3 times but I was then given an upgrade to a much better phone without asking. I have just renewed my contract and I'm very happy with the new deal.

Leon_W

"But I've been promised a manager will call me within 24 hrs to resolve this situation"


I'm surprised anybody would buy that guff !




It really is imperative that you record ALL conversations you have with Vodafone as they are expert at lying, cheating and fobbing you off time and time again. It is slightly easier to hold them to account if you do this. At least they can't deny (which they ordinarily do) what they've said.


I use https://play.google.com/store/apps/details?id=com.andrwq.recorder&hl=en_GB (Android)


Just put your speaker on when the call is answered and it'll record both sides of the conversation clearly.

baza15

I have looked everywhere, here is the email complaints form