Vodafone complaints

b16furey

I have had an issue with vodafone. I have recently moved to a new house and the signal is no existant indoors. They say that the network covers outside and indoors is not there fault due to the structural properties of the building. The only way i can possibly get service indoors is to buy a booster box from a vodafone shop for £100??!!! Has anyone else had this issue? I literally moved 1.5miles up the road and still in the same town. I have had the contract for a month roughly and am contemplating cancelling it as i can't use it indoors at the mo.

ConsumerGuy0016

mikeyscotland wrote: »

Does anyone know how long it usually takes the complaints escalations team to reply to emails?

They won't reply, unless you emailed them a Letter Before Action and then subsequently acted on the threat of court action.

Once they receive the papers from HM Courts and Tribunal Services they'll respond speedily.

If you simply emailed them your problem, you're very unlikely to receive a response unfortunately.

citykid5

Can't wait to leave this company, it's like trying to deal with virgin media in the nineties. Spends millions advertising to get customers then treat them like crap when you've got them.
Tesco mobile gets my vote

Vodafone

Hi b16furey,

If you'd like me to take a closer look at things, email me via the contact details provided in post 3008 above.

citykid5 - I've replied to you here.

Kind regards,

Lee

Social Media Comms

Vodafone UK

tannis

If the Vodafone rep could take a look here and respond that would be appreciated.

https://forums.moneysavingexpert.com/discussion/5184361

mobilejunkie

You will need to contact them - see their post 3008.

Vodafone

Hi tannis,

So I can make sure I get your email, let me know your reference number from our automated reply.

Kind regards,

Lee

Social Media Comms

Vodafone UK

JeffMoneySaver

I have had nothing but trouble with this firm since joining in November '14.

Multiple issues, hours on the phone to them, one letter sent to them ignored yet they signed for it another one responded to giving a 14 day response time but never heard anything.

Web support mediocre with promises to respond in 48 hours which have been exceeded by thousands of a percent.

Had so much hassle I requested cancellation and they are now thinking it's quite appropriate to stitch me up with a hefty termination fee as a result of their lack of customer support. I have calculated about 22 hours on the 191 line being given the run around and then cut off.

They will be waiting a long time for their £500 cancellation fee. Have now provided an in depth dossier and verbatim account to the ombudsman for an investigation.

tannis

Vodafone_company_representative wrote: »

Hi tannis,

So I can make sure I get your email, let me know your reference number from our automated reply.

Kind regards,

Lee

Social Media Comms

Vodafone UK

Hi Thanks

#9622580

juca

OK i am beginning to regret my decision to join Vodafone any way here's what has happened so far.

I decided to order two iPhones, on for myself a 5S and a 5C for my wife on Sat 21st Feb. This was done via a call back from doing a live chat.
I placed my order and opted to have both contracts under my name as the operator could offer unlimited min & texts and 2GB data for both phones if i did this. Great ill have that. I was offered a Monday delivery, but couldn't guarantee someone would be in, so opted for a Thursday delivery. So far so good.

Sat 21st Feb - Received e-mail regarding my username and password for " MyVodafone". Didn't work. also an e-mail with SBL tracker numbers, nice, i can keep an eye on delivery status.

Mon 23rd Feb - An e-mail to say my iphone 5C will be delivered between 11:32-12:32 that morning. At said time window it did arrive and signed for it. Opened the bag, no welcome pack, nothing to indicate my number, i was stumped. "NO SERVICE" displayed on phone. so i left it until Tues to sort due to work commitments.

Tues 24th Feb - Call Vodafone customer services, explained situation and after being bounced around 5 different CS operatives i was finally given the numbers for both phones and was told it would take 24 hours to activate phone, as there had been a glitch in the system and that my activation would be prioritised.

Thurs 25th Feb - Still no activation for the 5C. I contacted Vodafone CS again and eventually i was given an account number as i wanted to verify what i had in my contract as agreed by the operator on Saturday. Because my number wasnt active they could not confirm what my tariff was but was given an account number to save confusion with quoting the non active phone number. I also wanted to confirm i was getting delivery of my 5S today as we stipulated when ordered. No record had been found it was still been processed. What i have discovered after being on the phone with two seperate phone call ( one 55 mins, second 35 mins ) was this

When i ordered my phones, there was at the same time allegedly, a system update which they say caused havoc with my order. which resulted in the following. The 5C being delivered on Monday when we needed Thursday, no activation for the 5C for 3 days. No confirmation on when my 5S will be delivered. The status has been raised on my issue to high and passed to the tech team.

In the last phone call ( Thursday ), i was given my first months line rental for free on both phones, nothing was offered by the manager i spoke to in the first Thursday phone call. I have told Vodafone i will give them until Monday 8pm to resolve one or both issues or i will cancel and return the phone i have in my possession. Its a reasonable request, 3 working days to sort out one or both issues.

I am totally frustrated with this whole situation, i opted for Vodafone as i work for a international company that is partnered with Vodafone so get a discount. It is totally unacceptable that nearly 4 days i have a phone i cannot use for its purpose, call and text. All this because of a glitch in their systems and to top it off, not once did anyone from Vodafone ring/e-mail to highlight their was a problem with my order. I have had to do all the investigation work myself.

Will update daily for my records and the watching world.