Vodafone complaints

Vodafone

Hi everyone,

Blue Parrot – Thanks for that. I replied yesterday.

RolyRoly – I’m sorry to see you had delays with your recent upgrade, but I’m pleased this was resolved.

If you ever need any help, you can post on here and we’ll get back to you.

Thanks,

Jenny
Web Relations
Vodafone UK

whinebunbury

Vodafone_company_representative wrote: »

Hi guys,


whinebunbury – Please let me know the email reference number that will have been sent to you in the auto reply and I’ll check we’re got it.

Thanks,

Jenny

Hi Jenny, no sign of any auto reply, I'll send another just in case it had failed....

whinebunbury

Hi Jenny,

Ref is - #1178857

MissyKay

I have filled in the online enquiry the reference no is as follows :

#11788605

If you could get back to me as soon as possible thats would be great.

thanks

Missykay

Vodafone

Hi guys,

whinebunbury - Thanks for getting back to me.

That reference is a digit short. Please can you double check this?

MissyKay - I can see this in our inbox so we’ll be in touch as soon as we can.

Thanks,

Jenny
Web Relations
Vodafone UK

whinebunbury

Hi Jenny,

Sorry it was 11788577 , i'd missed the last "7".

whinebunbury

so as always the response back isn't good,

apparently "indoor service" isn't covered or guaranteed under my contract.

@VF rep, Can you please release me from this contract, this is getting ridiculous, i could get a phone with orange that does everything their coverage map states for less money, but i'm tied to vodfaone on a contract that's useless to me. would you pay 35 pounds a month for something you don't use?

why tell me i can have "loads of inclusive minutes so wont need my landline"

why have a map that says good indoors when it should state "good indoors but it doesn't matter if that's a lie because we are covered with small print"

thanks for miss selling me a contract that's cost me a fortune.

Vodafone

Hi whinebunbury,

Thanks for getting back to me.

I can see you’ve replied to Simon's email so we’ll be in touch as soon as we can.

Kind regards,

Jenny
Web Relations
Vodafone UK

Viberduo

Hi representative, do not know if you can help me my contract is with Phones4U though the bills are done through you, they gave me a faulty phone almost 2 months ago and the run around and right now I have made or received zero calls on the handset or used any data and phones4u have finally said they will replace phone however refuse to pay the contract costs so wondered what you can do

Vodafone

Hi Viderduo,

I can understand your disappointment with things here.

So I can take a closer look at your case could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it will take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. So I can make sure I've got it could you update the thread with this and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations

Vodafone UK