Shop won't exchange item

bowbelldeb

I know i felt like a crook today! but im going back tomora Hubbby intow, I won't leave until i get exchange or refund. i pulled the box from a large stack several boxes down it didnt look like it had been opened but could od from underneath. I bought it, wrapped it and watched DH open it........I was really disapointed

somethingcorporate

bowbelldeb wrote: »

I know i felt like a crook today! but im going back tomora Hubbby intow, I won't leave until i get exchange or refund. i pulled the box from a large stack several boxes down it didnt look like it had been opened but could od from underneath. I bought it, wrapped it and watched DH open it........I was really disapointed

Good luck, because I think you are going to need it.

bowbelldeb

Thanks I know it will be hard, but i can't just let it go i have to try.....they must have a record of it being returned, even on the side of the box it says "Do not open until Purchased" even if i opened it in the car after purchasing it i would still be in the same boat.
Digusted is an understatement

lucylucky

I think you will have a long wait in Currys.

Husband in tow or not.

bowbelldeb

Hmm thanks we'll see.

Zippy123

Doesn't the shop have to accept that faults are inherent for the first 6 months?

If you have no luck with the store try trading standards as they may be able to help as the shop is refusing to take responsibility.

Did you buy it on with a credit card and did it cost £100 or more as if it did then your credit card co will be jointly liable.

lucylucky

Zippy123 wrote: »

Doesn't the shop have to accept that faults are inherent for the first 6 months?

If you have no luck with the store try trading standards as they may be able to help as the shop is refusing to take responsibility.

Did you buy it on with a credit card and did it cost £100 or more as if it did then your credit card co will be jointly liable.

There is no "fault" it is the wrong thing in the box apparently.

bowbelldeb

Apparently????

In the box is a Toshiba BluRay player dented and minus a remote with a cash converter sticker at the bottom, the good one that was in it has been replaced with the scratched Cash converter one.......Yes I bought it with Debit Card and it cos £90.00

lucylucky

bowbelldeb wrote: »

Apparently????

In the box is a Toshiba BluRay player dented and minus a remote with a cash converter sticker at the bottom, the good one that was in it has been replaced with the scratched Cash converter one.......Yes I bought it with Debit Card and it cos £90.00

Apparently yes.

As far as Currys is concerned you will need to establish that it was not you who swapped it.

I think you will need to take it higher than anyone in the shop can action.

lucylucky

arenaman wrote: »

If they don't accept your version of events I'd insist in a rather loud fashion that the manager calls the police because they're effectively accusing you of fraud. Then let everyone in the store know what's happening whilst you're waiting (I very much doubt he'll call) Someone swapped the items, they're saying it's you. I'd be kicking up such a shytstorn as a matter of principle, prove it's you and prosecute or refund, simples.

I would doubt they would prosecute, but they may call the cops to have the customer ejected from their store.

Who knows?