Full refund on Half Price TV?

mickbroth

We bought our son a TV for Christmas from Marks & Spencer. We bought it for 2 reasons - one, it had iplayer and youtube built in and two, it was half price (£250 reduced from £500). After a few hours of watching on christmas day the tv fizzled then lost all power. I checked the fuse and it had blown. I replaced the fuse and now the green light comes on but the screen is just blank. It is obviously faulty but I am not sure where we stand on a replacement/refund. I am doubtful we will get another TV with the iplayer and youtube facility (M&S sold out) but even without this facility it is still unlikely we will get the same spec TV for £250. If they offerred a refund, will they offer £250 or can we insist on the £500 as we would have to pay this much to get the same spec TV as we originally bought. The receipt says £499 reduced to £250.

Browntoa

you will get what you paid for it.....

nearlyrich

Why would they give you double what you paid?

mickbroth

Thanks for the rapid reply. So if they were to offer a replacement they will (could) offer one at the same price rather than at the same spec.

custardy

lol,classic

custardy

mickbroth wrote: »

Thanks for the rapid reply. So if they were to offer a replacement they will (could) offer one at the same price rather than at the same spec.

you have the option.if they dont offer a direct replacement and you dont like the spec of what they offer
take the refund

wearside_2

If you spent £250 you should expect to receive a refund of £250! I know we would all like to receive the initial price but alas......

mickbroth

Getting the money back is not my top priority, he liked the TV and just wants a replacement, however, if he is unable to get a straight replacement we would like one with the same specification which we won't get at the price originally paid. So its just tough luck I assume.

custardy

mickbroth wrote: »

Getting the money back is not my top priority, he liked the TV and just wants a replacement, however, if he is unable to get a straight replacement we would like one with the same specification which we won't get at the price originally paid. So its just tough luck I assume.

well yes.do you think a retailer should refund 100% more on the TV because its faulty?

Forwandert

mickbroth wrote: »

We bought our son a TV for Christmas from Marks & Spencer. We bought it for 2 reasons - one, it had iplayer and youtube built in and two, it was half price (£250 reduced from £500). After a few hours of watching on christmas day the tv fizzled then lost all power. I checked the fuse and it had blown. I replaced the fuse and now the green light comes on but the screen is just blank. It is obviously faulty but I am not sure where we stand on a replacement/refund. I am doubtful we will get another TV with the iplayer and youtube facility (M&S sold out) but even without this facility it is still unlikely we will get the same spec TV for £250. If they offerred a refund, will they offer £250 or can we insist on the £500 as we would have to pay this much to get the same spec TV as we originally bought. The receipt says £499 reduced to £250.

This cant possibly be a serious question. :rotfl:

italiastar

Does it not come with a warranty? _ why not go down that route and get it fixed - the manufacturer may then decide to replace it with new one.

Sorry to go off subject, but are M&S selling poor quality products - the smokes salmon we had yesterday was basically thickly cut scraps and the £9.99 crackers would not have looked out of place in the 99p shop.