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  • essexhoney
    essexhoney Posts: 2,880 Forumite
    1,000 Posts Combo Breaker
    i have been an o2 customer for years now and did genuinly upgrade my phone last monday went through the upgrade process and i recieved the same message as posted above.

    So i phoned 5450 and its just an automated service which after 10 mins got slightly fed up and phoned customer service.

    The bloke that i spoke to has told me that this way of doing it has now been withdrawn due to it being published on a website and people abusing it.
    however he did tell me that the way of calling 5450 and activating it through both sim cards does still work.

    My application has been processed and i should get it through within the next couple of days.

    Its worth chasing it up they dont know that you havent bought a new phone ;)

    If anybody wants to get through to customer services for free go through 4444 top up with top up card input the incorrect number 3 times and it will transfer you to customer services thus not costing you anything ;)
    The Only Thing Men Can Do Right Is Get Everything Wrong :D
    Anyone Care To Prove Me Right? :D
  • emylou
    emylou Posts: 445 Forumite
    Part of the Furniture Combo Breaker
    Does calling 5450 cost anything? Will they ask for "new" sim phone number?
    Married my wonderful husband February 2013!:happyhear
    I want to wear my beautiful wedding dress everyday- it would make shopping so much more fun, I mean, people go shopping in their pyjamas these days.......
    Must STOP spending!!! :)
    Proud to be dealing with my debts!
    Beautiful Rainbow Babies born on 31/12/14 @2:45am and 7/6/2017 @12:44pm
  • essexhoney
    essexhoney Posts: 2,880 Forumite
    1,000 Posts Combo Breaker
    5450 is free to call but i found there was no point in calling it as it was automated!

    When i called CS he asked me for the other number and i explained to him that i didnt have a clue what it was as as far as i was aware it had all gone through and was now useless so i had put it in the bin. He said thats fine not a problem.

    I have always found o2's CS brilliant so it may just be worth giving them a call :)
    The Only Thing Men Can Do Right Is Get Everything Wrong :D
    Anyone Care To Prove Me Right? :D
  • withywood
    withywood Posts: 346 Forumite
    they have turned the new sim card off but no 15 pounds yet on old sim card
    :j if my house aint clean enough for you tough
  • billsavings
    billsavings Posts: 2,015 Forumite
    withywood wrote:
    they have turned the new sim card off but no 15 pounds yet on old sim card

    See op loophole now closed.
  • essexhoney wrote:
    Its worth chasing it up they dont know that you havent bought a new phone ;)

    If anybody wants to get through to customer services for free go through 4444 top up with top up card input the incorrect number 3 times and it will transfer you to customer services thus not costing you anything ;)

    In answer to part 1 of the quote above, yes they/we do;

    And in answer to part 2, they/we can tell when someone is calling from the top up line and if it is not top up related you will be asked to redial. Besides, 4445 is only 25p PER CALL now, not the usual 20p per minute.
    OU Student! - ED209, SDK125, DSE212, SK124, DSE141, SD226, DXR222, DD303, DD307 = BSc Psychology
  • withywood
    withywood Posts: 346 Forumite
    when i rang up 5450 it says i will get credit in 12 days now
    :j if my house aint clean enough for you tough
  • lewt
    lewt Posts: 9,158 Forumite
    Part of the Furniture Combo Breaker
    could some1 post the link for reging a new sim and getting the 2.50 without topping up please i cant find it.....
    If i upset you don't stress, never forget that god aint finished with me yet.
  • withywood
    withywood Posts: 346 Forumite
    only 10 days to go b4 i get my 15 pounds
    :j if my house aint clean enough for you tough
  • Wesker
    Wesker Posts: 1,393 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    lewt wrote:
    could some1 post the link for reging a new sim and getting the 2.50 without topping up please i cant find it.....

    is this it? ;)

    http://www.o2register.co.uk/Sections/MobileNumber.aspx
    Errrr...come back later ;)
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