Marks & Spencer - ALL proper sale links - NOW LIVE

macaud

Well I spoke to a nice girl in customer service who said my order placed on 29 Dec is still ok and should be dispatched soon. I need it for DH's birthday on 09 Jan so fingers crossed it arrives. It orignally said delivery by 05 Jan but she said they had nearly caught up with the backlog and it will be a couple of days late at worst. I await with baited breath!

jbro

trying__2b_good wrote: »

I placed 3 orders on Christmas Eve. 2 are showing as dispatched (1 arrived on Thursday), the other is still showing as not dispatched. It looks as though most of this order is now out of stock, does that mean its all likely to be cancelled?
I haven't received any cancellation emails

If you're lucky, you might still get it. Very hard to say, I think.

Keep everything crossed!

I'm a veteran of many of the M&S online sales, and still can't work out how they prioritise the orders!

Luck of the draw I think.

alizee

Further reductions in-store tomorrow.

I THINK

final reductions 7th

managers reductions 10th.

mmmkbb

thanks alizee

just wondering how did u get the info?

TBeckett100

Hope this email helps those who are disgruntled.


email [EMAIL="marc.bolland@marks-and-spencer.com"]marc.bolland@marks-and-spencer.com[/EMAIL]


Dear Mr Beckett
Thank you for confirming the email address linked to the order.
Our ordering system doesn’t currently operate in ‘real time’. Orders are processed when they’re packed for delivery to a customer or store, and only then are stock levels adjusted. This means stock availability can change from the time the order is placed to the time it is despatched.
Our website is always extremely busy in sale periods and the availability of items can change substantially between orders being placed and despatched. Many people select a nominated day of delivery resulting in these orders being despatched before standard delivery orders. I’m sorry this happened with some of the items you ordered.
We do understand how frustrating this is and one of our main priorities is to upgrade and modernise our website so we begin to work in ‘real time’. This will enable us to offer a more efficient and convenient service to our customers.
I’ve placed a £10 promotion on your account which will be deducted from the final sale total next time you shop online with us. Please accept this with my apologies for the disappointment caused.
Kind regards
Julie Coyle
Executive Office
Your M&S Customer Service

1984ReturnsForReal_2

TBeckett100 wrote: »

Hope this email helps those who are disgruntled.


email [EMAIL="marc.bolland@marks-and-spencer.com"]marc.bolland@marks-and-spencer.com[/EMAIL]


Dear Mr Beckett
Thank you for confirming the email address linked to the order.
Our ordering system doesn’t currently operate in ‘real time’. Orders are processed when they’re packed for delivery to a customer or store, and only then are stock levels adjusted. This means stock availability can change from the time the order is placed to the time it is despatched.
Our website is always extremely busy in sale periods and the availability of items can change substantially between orders being placed and despatched. Many people select a nominated day of delivery resulting in these orders being despatched before standard delivery orders. I’m sorry this happened with some of the items you ordered.
We do understand how frustrating this is and one of our main priorities is to upgrade and modernise our website so we begin to work in ‘real time’. This will enable us to offer a more efficient and convenient service to our customers.
I’ve placed a £10 promotion on your account which will be deducted from the final sale total next time you shop online with us. Please accept this with my apologies for the disappointment caused.
Kind regards
Julie Coyle
Executive Office
Your M&S Customer Service

That sounds like an awful lot of bull to me.

I reckon they have a system that allocates stock on a cost reduction basis

That is unless they were dispatching on New Years Day & Xmas Eve night

poet123

TBeckett100 wrote: »

Hope this email helps those who are disgruntled.


email [EMAIL="marc.bolland@marks-and-spencer.com"]marc.bolland@marks-and-spencer.com[/EMAIL]


Dear Mr Beckett
Thank you for confirming the email address linked to the order.
Our ordering system doesn’t currently operate in ‘real time’. Orders are processed when they’re packed for delivery to a customer or store, and only then are stock levels adjusted. This means stock availability can change from the time the order is placed to the time it is despatched.
Our website is always extremely busy in sale periods and the availability of items can change substantially between orders being placed and despatched. Many people select a nominated day of delivery resulting in these orders being despatched before standard delivery orders. I’m sorry this happened with some of the items you ordered.
We do understand how frustrating this is and one of our main priorities is to upgrade and modernise our website so we begin to work in ‘real time’. This will enable us to offer a more efficient and convenient service to our customers.
I’ve placed a £10 promotion on your account which will be deducted from the final sale total next time you shop online with us. Please accept this with my apologies for the disappointment caused.
Kind regards
Julie Coyle
Executive Office
Your M&S Customer Service

They could have offered you a bag for life too!;););)

dmg24

TBeckett100 wrote: »

Hope this email helps those who are disgruntled.


email [EMAIL="marc.bolland@marks-and-spencer.com"]marc.bolland@marks-and-spencer.com[/EMAIL]


Dear Mr Beckett
Thank you for confirming the email address linked to the order.
Our ordering system doesn’t currently operate in ‘real time’. Orders are processed when they’re packed for delivery to a customer or store, and only then are stock levels adjusted. This means stock availability can change from the time the order is placed to the time it is despatched.
Our website is always extremely busy in sale periods and the availability of items can change substantially between orders being placed and despatched. Many people select a nominated day of delivery resulting in these orders being despatched before standard delivery orders. I’m sorry this happened with some of the items you ordered.
We do understand how frustrating this is and one of our main priorities is to upgrade and modernise our website so we begin to work in ‘real time’. This will enable us to offer a more efficient and convenient service to our customers.
I’ve placed a £10 promotion on your account which will be deducted from the final sale total next time you shop online with us. Please accept this with my apologies for the disappointment caused.
Kind regards
Julie Coyle
Executive Office
Your M&S Customer Service

You'll get the same offer from Customer Services, so no point in spitting the old dummy ...

TBeckett100

dmg24 wrote: »

You'll get the same offer from Customer Services, so no point in spitting the old dummy ...

Actually I will correct you. I spoke to CS to chase up my order and was given an unsatisfactory response, hence my email to the chief exec, which was responded to by the executive complaints team.

The point about those who nominate delivery having more chance of getting their items is worth remembering for the future.

TBeckett100

poet123 wrote: »

They could have offered you a bag for life too!;););)

Too big to keep the pegs in :rotfl: