ASDA home delivery - Won't let order amendments! Awful customer service!!! USE TESCO!

cba321

poet123 wrote: »

I know that because I was out on the roads and saw Tesco vans going past the houses of friends who had told me their orders had been cancelled.;)

All 127 of them. :rotfl:

zenseeker

cazscoob wrote: »

grow up:mad:

Learn when to use question marks.

Raksha

Raksha wrote: »

Just had a call from Tesco - I live 5 mins from my local store, but I can either cancel my order, or collect it from their 'super store'. It took me 50 mins one way to get to the other store yesterday.

Guess what turned up at my house 10 mins after the delivery slot for the order I'd cancelled! the order they called me about and asked if I wanted to collect it or cancel it (I chose to cancel it)

I ended up spending my money in Asda instead........

WelshLamb

Have to back asda.com with their deliveries.

They deliver from over 50 miles away. They delivered the other night to my friends house in terrible weather with icy roads that hadn't been gritted for days.

Tesco on the other hand, have cancelled orders today to people with much better treated roads. Yes, we had 8inches of snow lastnight but after the snow plow, the roads are much better than the past weeks and the vans come locally!!

My order is due tomorrow lunchtime from Asda, happened to go on webpage earlier and they had a slot (also have to point out much cheaper delivery charge). Fingers crossed!

poet123

cba321 wrote: »

All 127 of them. :rotfl:

No, but several of them, after being told by CS that they could not get to that part of town due to the weather. Clearly not true, rather than say they randomly cancelled deliveries they tried to hide behind untruths.

poet123

Raksha wrote: »

Guess what turned up at my house 10 mins after the delivery slot for the order I'd cancelled! the order they called me about and asked if I wanted to collect it or cancel it (I chose to cancel it)

I ended up spending my money in Asda instead........

So did I;)

donnaessex

poet123 wrote: »

Surely everyone does this? I assess my needs much nearer to the time of delivery. and reserve the slot with a nominal amount of items.

I do this every single time. Every Monday I reserve my Friday slot with two crates of stella, then check in on Thursday to see what new offers there are and (sometimes) delete the Stella!

Mrs_L

Asda say they don't deliver in my area, even though their vans deliver to the towns either side of my village passing through my village. When I asked about it was told they do not deliver to my area, apparently they can not stop. :mad:

socks_uk

I was an asda driver for 5 years but gave it up on Boxing Day last year... thank god! The average number of boxes per customer at Christmas was 12 but some was just 3 or 4 boxes and some about 20!

There is a big difference in volume & weight between 1 box with 3 bottles of Bailys in it and a big family Christmas shop! If you add 2 or 3 items to an order worth about £150 it probably won't make much difference but add 100 items to 3 bottles makes a pretty big difference!

Most on-line shopping drivers will be working their last day today... have a well earned rest tomorrow drivers and have a nice Christmas!

Oh, and please remember, the hard working drivers earn the same amount as the person near the checkouts with the 'hand on a pole' saying where the spaces are at the checkouts!

denton6

got my asda delievery yesterday, all very good apart from i decided to make life easier this year and ordered two ready made triffles. that will teach me both had 24th dec on them. wish they had chosen a better date for me, but was the chance i took. look like we will be having triffle few days up to christmas to. cos have now bought two more from the co-op.