Ebay help, I've been conned!

happymumto2

Hi am not sure what to do so any advice would be aprreciated. I bought a lego set of a seller in early December to be sent recorded delivery at a cost of almost £13.00. I did not hear anything from them, so emailed on Sunday to ask if it had been sent yet and still I got no response. The set itself was almost £50, anyway yesterday via recorded delivery I received 1 block of lego in an envelope with a post it note stating "here is your missing lego!".
I emailed again yesterday asking where set was as I only received 1 piece, and have heard nothing back. Not sure what to do next as they have proof they delivered something to me as my daughter signed for it. They have low feedback less than 30 but it is all good except for a couple of comments on steep postage (all feedback is seller feedback so they didn't buy cheap bits and pieces to get their feedback up), thats why I bought off them.
Thanks for any responses.

zenseeker

Did you pay by PayPal?

chancesare_2

Firstly check what the online tracking for the reference says. Secondly, if your item is not as described, open a case in PAYPAL (not Ebay) and immediately escalate it, parcel it back up and return it via an online trackable method.

happymumto2

Hi
Yes I paid via Paypal, will it matter that they can prove they delivered something via recorded delivery? It is showing on RM site as delivered.

zenseeker

happymumto2 wrote: »

Hi
Yes I paid via Paypal, will it matter that they can prove they delivered something via recorded delivery? It is showing on RM site as delivered.

Forget that part, doesn't matter. All that matters now is the PayPal claim, which should be straight forward enough, follow what PayPal say to the letter, launch a claim for it not being as described and return it to the seller via a trackable method, once PayPal are satifisied that you have returned it they will refund you.

chancesare_2

happymumto2 wrote: »

Hi
Yes I paid via Paypal, will it matter that they can prove they delivered something via recorded delivery? It is showing on RM site as delivered.

No, as has been said.

Keep the envelope or whatever is was delivered in. Open a claim, escalate it immediately if you can (not Ebay!) and take a photo of the envelope with tracking details on, upload it to your claim. You should then be asked to send the item back via a tracked method. Do not correspond with the seller, he is obviously a crook.

happymumto2

zenseeker wrote: »

Forget that part, doesn't matter. All that matters now is the PayPal claim, which should be straight forward enough, follow what PayPal say to the letter, launch a claim for it not being as described and return it to the seller via a trackable method, once PayPal are satifisied that you have returned it they will refund you.

Thanks for that I thought I was doomed as I had received something.

chancesare_2

If you think about it, you have received something and he can prove it. As long as you send it back (and can prove it) then it's stalemate. You will get your full payment back, but not your returns postage. Just be aware that recorded can not always track though, so bear in mind, you may be left with a non tracked return and a CoP for something worth substantially less than you paid.

zenseeker

As above, keep the packaging and take photo's to prove what it was you recieved, and how much postage they paid (proves how little they sent). Seller thinks they've been really clever, but in reality it's a laughably bad attempt at a con as long as you do what PayPal tell you and prove that you have returned it.

Might have to use Special Delivery though, Recorded can be hit or miss on tracking....that is the one part you will lose out on, seller doesn't have to refund your return postage

sam.4000

Surely if they have sent you 1 piece of lego instead of what you won there will be significant difference in postage costs and weight of item. I'm not sure if this is provided on the online tracking but the receipt from the post office will have the weight of the item sent. Photo what has been sent and packaging to prove weight of item. Surely if you make this clear in your dispute they should expect the seller to prove this with proof of postage. Ebay and paypal tend to support the buyer not the seller.

cyberbob

zenseeker wrote: »

Forget that part, doesn't matter. All that matters now is the PayPal claim, which should be straight forward enough, follow what PayPal say to the letter, launch a claim for it not being as described and return it to the seller via a trackable method, once PayPal are satifisied that you have returned it they will refund you.

I wouldn't bother with a Snad. I'd open an item not received. The seller sent the item outside the 7 day period for any paypal seller protection so any tracking is not applicable. Open an INR in paypal not ebay (don't let paypal redirect you to ebay) Then escalate the case if they seller puts in the tracking number phone paypal and inform them of there own rules and that the tracking isn't applicable.

Be persistant with paypal sometimes they don't know there own rules. You can always quote the user agreement.

It's 11.7 on the user agreement

https://cms.paypal.com/uk/cgi-bin/marketingweb?cmd=_render-content&content_ID=ua/UserAgreement_full&locale.x=en_GB#11.%20Seller%20Protection%20Programme