O2 Stolen Phone, Huge Bill, Why am I Liable?

eranou

wantmemoney wrote: »

link to and show examples of any evidence of 'due diligence' that o2 or any network has undertaken to protect their customers accounts from fraudulent billing and thefts.

With respect it was you who posted this situation an an example to back up your side of the debate so can you show me where on your example o2 did not show due diligence.

wantmemoney

you cant show something that does not exist.......be sensible.

eranou

wantmemoney wrote: »

you cant show something that does not exist.......be sensible.

Theres no need to be rude.

So are you saying that in the example you posted o2 did not show any diligence at all?

wantmemoney

eranou wrote:

Originally Posted by wantmemoney
you cant show something that does not exist.......be sensible.

Theres no need to be rude.

So are you saying that in the example you posted o2 did not show any diligence at all?

sorry

No...'Due Diligence' is something an employee would do in an office. Check the background of companies they were dealing with. Check that the revenue flow for a particular type of premium rate service was what they would expect to see.

Non of us on this forum would know what if any due diligence they carried out. By the way I'm referring to due diligence that would protect a customers phone account from unauthorised or fraudulent debiting.

All I can say is if you look at the huge amounts of money they allowed to be charged to the bogus accounts (which they originally believed to belong to legitimate customers) I would guess no.

Guys_Dad

As this thread has jumped about like a hyperactive flea on a dog's back, maybe I am a bit off beam, but here's where i am coming from on the premium numbers.

The fact that these thieves, for such they are, can be allowed to set up expensive numbers that cost megabucks to call or text, or even those that can set up recurring texts that are almost impossible to cancel is an absolute disgrace. But this is down to a central authority, not just one network.

On balance, I don't want my network deciding which numbers I can call or not. It may start out with the best intentions, but where will it end?

No, the answer is for the regulator - or any other regulatory body that is more relevant - to scrutinise premium numbers more closely and for a minimum deposit from them - a significant amount - to be deposited against complaints in the future, with a low cap on the charges.

So, in effect, Jon01 is on the right lines.