EDF Online Saver 7 - Switching Timescale and Set Up.

purple_ronnie2011

Joined in january, still not had a bill as they have not agreed opening meter readings. I dont understand what they problem is as I paid my bills with previous supplier

backfoot

spy wrote: »

backfoot - thanks, anything that you can do will be much appreciated

Sorry there has been a delay but you should now have heard from EDF. I can verify that the person contacting you is genuine and very helpful.

SarahSouthampton

I finally complained to the Energy Ombudsman at the end of April (waiting since 27 Nov for the switch over to be completed). They've been brilliant from start to finish and today got in touch to say that they've got an agreement from EDF to complete my switch, get my account online, sort out my direct debit (and start a payment plan if they messed up too badly) and send a written apology within the next 28 days.
Fingers crossed I'll be sorted within that timescale now but if not, the very nice lady at the Ombudsman said to go back to her and she should kick some edf butt (not in those words but thats the impression I got!)
I would encourage anyone still having problems from last years offer to get in touch with the ombudsman if their complaint to edf hasn't resolved matters.

fraser

foxyuk wrote: »

online saver 7....... nearly 6 months later and no online access to the gas or electric account,, taking there time upgrading there systems

bunch of clowns

Same here,

received a letter also dated 7 May saying they had they had not applied the discount applicable for the online saver 7.

bumpybecky

I've not read all of the thread, so sorry if this has come up already, but has anyone managed to get cash / credit on bill for compensation of the time it's taken to sort EDF's mess out?

I also switched in December and have yet to get my account up and running properly. They've had a problem agreeing end electricity readings with my last supplier and I've yet to get a bill. I did think the gas was ok, but they emailed me to say I had a new bill and now that seems to be wrong too!

I've lost count of the number of calls I've made and the amount of time it's taken wondering if it's worth asking for some recognition of this?

snowcat53

Hi Bumpybecky
yes i did get a goodwill payment out of them (unsolicited) of £11.84 (odd amount i know) in response to my detailed complaint (see post # 383, p20), as well as credit of £22 for the errors (due to having been put on the standard tariff).
Good luck

spy

backfoot wrote: »

Sorry there has been a delay but you should now have heard from EDF. I can verify that the person contacting you is genuine and very helpful.

Hi, thanks for your help. I had written to the Chief Executive in the interim and someone from the executive office has now been in contact with me and it sounds like the problems should be resolved shortly.

kathie1101

bumpybecky wrote: »

I've not read all of the thread, so sorry if this has come up already, but has anyone managed to get cash / credit on bill for compensation of the time it's taken to sort EDF's mess out?

My gas was switched over without any problems, however it took from the middle of November until last week for my electricity to be switched. I would still be waiting for it to be switched if it wasn't for a really nice lady in the chief exec's office that has been dealing with it for the last month for me.

Anyway, in answer to your question what I have been offered is that when I get my final bill from my old supplier for electricity, EDF will credit me the difference in what it has cost and what it would have cost me if I had been with them from the date that my gas transferred to them in December. They also are making sure that I am getting the duel fuel discount as well from the start (as I did receive a letter stating that I wouldn't!) and the full £100 welcome bonus (already had £25 on gas account)

frankie

At long last!!

Got a mail shot from EDF today giving details about how they're improving their service. Gave details of how to access on-line account.

Tried it out and find I have at last an on-line account!!

Will check details later to ensure all tariffs are correct.

Ken68

EDF opened my account quite early on, credited with £100 welcome bonus, no problem. This was late December '10.
Taking a daft small amount via monthly direct debit, still no actual bill or statement.
But then, very low user, maybe they given up.
Was going to move on but they come out TOP on the comparison site.