MSE News: Anger as Tesco website crashes on Clubcard exchange deadline day

This is the discussion thread for the following MSE News Story:

"Tesco Clubcard holders have complained in their droves that the supermarket's website crashed last night as the deadline loomed to exchange vouchers before rewards were cut by 25% ..."
«13456

Replies

  • corbyboycorbyboy Forumite
    1.2K Posts
    Part of the Furniture
    Forumite
    There's a lesson to be learned here about not leaving things to the last possible minute.

    The exchange deadline has been talked about on this website for ages.
  • What a Nightmare! Took me an hour to get to the basket page, entered all of my codes and confirmed the order. I got the "We were unable to fulfill your request" error. The site then told me those voucher codes had already been used! No order confirmation email, I doubt it went through...

    Their phones have had the busy tone all day and no response yet to my mail.

    Hopefully they will get it sorted!
  • st1050st1050 Forumite
    13 Posts
    I changed mine OK but....
    How about this for sneaky though, I got some new vouchers in the post this morning!
  • I ordered my e-coupons last Sunday, they were to be e-mailed within 48 hrs but received e-mail to say they had been posted!! WHY?? Still haven't got them, the offer is finished and the toys I wanted to buy are all out of stock. No-one to answer any phones either....absolute shambles!! Never again.
    :mad: :mad: :mad:
  • bylromarhabylromarha Forumite
    10.1K Posts
    I've been Money Tipped!
    st1050 wrote: »
    I changed mine OK but....
    How about this for sneaky though, I got some new vouchers in the post this morning!

    My exact thought when I opened mine this morning.:rotfl:
    Who made hogs and dogs and frogs?
  • edited 6 December 2010 at 7:09PM
    charlie792charlie792 Forumite
    1.7K Posts
    Tenth Anniversary 1,000 Posts Combo Breaker
    edited 6 December 2010 at 7:09PM
    What a Nightmare! Took me an hour to get to the basket page, entered all of my codes and confirmed the order. I got the "We were unable to fulfill your request" error. The site then told me those voucher codes had already been used! No order confirmation email, I doubt it went through...

    Their phones have had the busy tone all day and no response yet to my mail.

    Hopefully they will get it sorted!

    I had the exact same thing! Spent hours (literally!) trying to get various offers to work, finally after some arguing with the website got the offers I wanted into my basket - Checked out got an error telling me my address was incorrect, it says enter the address where clubcard statements are issued, well it was that address so Ive no idea what they were expecting. It took me back to checkout then hey presto all my vouchers have been used...Did send an email last night - would have been phoning if it was open....not a happy bunny. Shall be attempting to get through tomorrow...
    MFW 2020 #111 Offset Balance £69,394.80/ £69,595.11
    Aug 2014 £114,750 -35 yrs (2049)
    Sept 2016 £104,800
    Nov 2018 £82,500 -24 yrs (2042)

  • corbyboy wrote: »
    There's a lesson to be learned here about not leaving things to the last possible minute.

    The exchange deadline has been talked about on this website for ages.

    As you said it has been discussed for awhile, and people here seem to pride themseles on being savvy with the system. So why not being in the 'know' get in quick!
    Whilst compared with the last one, Tesco had the added demand of the Xmas savers, I don't think they realised the implications of the 'my clubcard account' facility - the way people could see and use past unknown unused vouchers. If it had started on schedule rather than be at least four weeks late, it might have been different.
    I used to work for Tesco - now retired - speciality Clubcard
  • cw18cw18 Forumite
    8.4K Posts
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Forumite
    I'd been trying to decide what to redeem my vouchers on - and then got that tied up with other things it got to Sunday evening before I remembered I needed to do it pronto.

    I kept getting error messages, but a refresh brought everything back.
    Put the two items into my cart, entered my voucher numbers, and confirmed the order - only to get a message there was a problem and would I please check my address and cart.

    Everything looked fine, so I clicked on the confirm button again - only to be told my vouchers had been removed from the cart as they'd already been redeemed :mad:

    So unless they sort something out I've also lost £22 worth of vouchers, which is almost everything I've received in the last 2 years :(

    £15 of my vouchers were on a Christmas present for my daughter and grand-daughters (day out vouchers), so I'm now going to have to find something else for them - but I know which would have been most appreciated

    (And yes, I fired a message straight off to them - just waiting to hear back now, but I suspect it'll be a loooong wait)
    Cheryl
    Grocery Budget : January £124. Spent £21.53 in shops + £8.84 from stocks + £4.10 discounts squirreled away = £34.47
    Grocery Budget : 2022 £1560. Spent £21.53 in shops + £8.84 from stocks + £4.10 discounts squirrelled away = £34.47
  • yklokeykloke Forumite
    18 Posts
    nannisandi wrote: »
    I ordered my e-coupons last Sunday, they were to be e-mailed within 48 hrs but received e-mail to say they had been posted!! WHY?? Still haven't got them, the offer is finished and the toys I wanted to buy are all out of stock. No-one to answer any phones either....absolute shambles!! Never again.
    :mad: :mad: :mad:

    I have exactly the same problem, ordered 28 November and they claim that the e-coupons were dispatched by Royal Mail Wednesday 1 Dec! If I had known that they weren't emailing the coupons, I would have driven to the nearest store to get them exchanged instead! What a farce! Now the Big Clubcard Exchange website says that the offer is extended, but I am not confident my coupon will arrive by 8 December.
    "I didn't receive my Clubcard Big Exchange eCoupon codes in time to spend them by 5 December. What can I do?Because there have been a few customers experiencing this, we have decided to honour any eCoupon codes until 8 December, i.e. you will be able to redeem your codes until this later date."
  • edited 6 December 2010 at 7:52PM
    parsonswife8parsonswife8 Forumite
    1.9K Posts
    edited 6 December 2010 at 7:52PM
    I managed to exchange vouchers I had had for awhile, about 2 weeks ago, for x4 =approx £300. :j:j

    I also, however, received some more vouchers in the post today, although, to be fair, we have had no postal deliveries since Wednesday last week.

    ;) Felines are my favourite ;)
This discussion has been closed.
Latest MSE News and Guides

Gin, gee-gees & groceries

This week's MSE Forum highlights

Team Blog

2for1 adult tickets to theme parks

Via selected £1-£3 Kellogg's promo packs

MSE Deals