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virus software wont get off laptop

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  • longwalks1
    longwalks1 Posts: 3,828 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    thanks again
    ive just saved it onto my usb pen drive, do i just plug it into my laptop, turn her on and it'll do its work itself? cant work out how it'll know to run if i cant prysically open or run it because of the virus thats preventing my desktop running?

    thanks again everyone
  • closed
    closed Posts: 10,886 Forumite
    it's a reg file, not an exe
    !!
    > . !!!! ----> .
  • longwalks1
    longwalks1 Posts: 3,828 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    closed wrote: »
    it's a reg file, not an exe

    closed, sorry i dont understand? :o
  • closed
    closed Posts: 10,886 Forumite
    edited 30 November 2010 at 8:19PM
    Just try it.

    A reg file isn't executable, it make changes to the registry, so clicking on it is not the same as running a program

    You haven't said what happens when you click malwarebytes
    !!
    > . !!!! ----> .
  • marleyboy
    marleyboy Posts: 16,698 Forumite
    10,000 Posts Combo Breaker
    What model laptop is it?
    :A:dance:1+1+1=1:dance::A
    "Marleyboy you are a legend!"
    MarleyBoy "You are the Greatest"
    Marleyboy You Are A Legend!
    Marleyboy speaks sense
    marleyboy (total legend)
    Marleyboy - You are, indeed, a legend.
  • longwalks1
    longwalks1 Posts: 3,828 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    marleyboy its a Dell inspiron

    closed, i cant click on malwarebites because as soon as i turn my laptop on, whether i open it in safe mode, safe mode with networking, or normally, as soon as i enter my password the damn virus screen comes up, so cant physically click on anything, or get anytihng to run :o:(
  • marleyboy
    marleyboy Posts: 16,698 Forumite
    10,000 Posts Combo Breaker
    If you have windows xp then you need to turn on your computer, as soon as you do that before you see the windows xp logo hold down the control key and keep tapping f11 key.

    It should take you to the screen for factory settings and if it is windows vista then you can go ahead and press f8 and then choose repair my computer.

    Hit enter which will then prompt you to login in, once you log in it will tell you to choose the options choose the one which says restore factory default...your computer will be restored to factory settings..
    :A:dance:1+1+1=1:dance::A
    "Marleyboy you are a legend!"
    MarleyBoy "You are the Greatest"
    Marleyboy You Are A Legend!
    Marleyboy speaks sense
    marleyboy (total legend)
    Marleyboy - You are, indeed, a legend.
  • magpiecottage
    magpiecottage Posts: 9,241 Forumite
    1,000 Posts Combo Breaker
    I have not tried it but you may be able to download Ubuntu onto a memory stick, boot into that and download and run Avast for Linux to get rid of it.
  • closed
    closed Posts: 10,886 Forumite
    Restoring to factory settings will wipe all your data
    !!
    > . !!!! ----> .
  • fiddiwebb
    fiddiwebb Posts: 1,806 Forumite
    Did you manage to run FixExe?

    If that did not work you could try downloading Superantispyware Portable to a USB memory stick and trying it on the infected laptop.

    http://www.superantispyware.com/portablescanner.html

    If that runs okay then use Malwarebytes afterwards.
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