virus software wont get off laptop

longwalks1

logged my lapto pon the other day and it looked as though was booting up in safe mode (larger text and basic display), entered password as usual, then no desktop appeared, but a anti-virus screen that looked like a windows one (has the wavey window symbol on it) and it seemed to do a scan, and kept picking up several faults with system32 (i think) and saying it could only continue if i paid for the full version :mad: I tried booting up in safe mode by hitting F8 but to no avail, any other ideas please?

I'm desperate!

closed

full scan with malwarebytes, fix anything found before closing

longwalks1

thanks closed but it wont even let me open up malwarebites as i cant get it to open in safe mode, and in normal mode the damn pop up wont get off the screen

closed

what happens when you launch it?

try safe mode with networking

can you get on the web?

which antivirus product do you have installed

dogmaryxx

Save then run FIXEXE http://download.bleepingcomputer.com...010/FixExe.reg You will see nothing, it's just fixed.

Download Malwarebytes UPDATE then run Quick Scan. Delete any malware detected

JJ_Egan

Possible its that scam AV have you downloaded or run any AV .

jje

longwalks1

thanks again closed

i havnet tried booting up in safe mode with networking so will do so once i am home, fingers crossed

cant get on the web (possibly can in safe mode with networking tho, will try after work)

I have malwarebites, and also avira (i think thats how its spelt), loaded them both on a few months ago when i had a virus back then

Thanks again closed

longwalks1

JJEgan whats AV? (sorry im rubbish with computers)

JJ_Egan

Aunty Virus .



Their are reports of a pop up web page that offer a free scan or says your computer is infected users click on them and you get problems .


jje

longwalks1

cheers again

dogmaryxx how do i download that link onto my laptop if i cant get online on it?
or even open up my desktop page?

any ideas greatly appreciated everyone

dogmaryxx

If no internet then you will need to download the file requested on another computer and then transfer them to the infected computer. You can transfer the files via a USB flash drive.