PP Gas meter

mattcanary

As I said earler, I'd try to get the prepayment meter removing citing BGas's incompetence

gazfen2279

They should be out within 4 hours, thats a priority job

spiro

gazfen2279 wrote: »

They should be out within 4 hours, thats a priority job

4hrs during the working day, if you phone at say 10pm the 4hrs starts about 8 or 9am the next day.

Tupperware_Queen

hope you get it sorted soon xxx

gazfen2279

spiro wrote: »

4hrs during the working day, if you phone at say 10pm the 4hrs starts about 8 or 9am the next day.

Youre joking arent ya if the customer kicks up enough fuss saying theres a baby there its a four hour call out ive been woke up 1am for a no gas .

spiro

gazfen2279 wrote: »

Youre joking arent ya if the customer kicks up enough fuss saying theres a baby there its a four hour call out ive been woke up 1am for a no gas .

Copied from an article on the BBC about guaranteed standards of performance:

Gas Standard - 2
Service - Respond to failure of prepayment meter (this also applies to transferring credits and ensuring the meter is taking the right amount of debt).
Requirement - Will respond within four hours. On a working day this is from 8am-8pm and any other day from 9am-5pm.

If I supplier decides to offer a service over and above this then thats up to them.

C_Mababejive

mattcanary wrote: »

As I said earler, I'd try to get the prepayment meter removing citing BGas's incompetence

The two are not connected. The prepayment meter at a customers premises is often not owned by the supplier. It is merely rented by them as an asset for gas measurement. The meter is owned by the MAM (meter asset manager),which just to confuse things further,could also be the supplier!

The meter may be in situ because of debt/poor credit record . (not talking about op specifically!),or i may be there by choice or because it was there when cons moved in.

The correct route is that customer phones supplier,reports fault who then pass it to the MAM who then,upon being informed,visit within 4 hours.

Agreed the supplier failed when they blanked the OP on her/his original call and i would therefore seek the standard compo for failed appt etc.

C_Mababejive

spiro wrote: »

Copied from an article on the BBC about guaranteed standards of performance:

Gas Standard - 2
Service - Respond to failure of prepayment meter (this also applies to transferring credits and ensuring the meter is taking the right amount of debt).
Requirement - Will respond within four hours. On a working day this is from 8am-8pm and any other day from 9am-5pm.

If I supplier decides to offer a service over and above this then thats up to them.

Agreed..although i think Gazfen was talking about the abuse of the Gas emergency service in which some fool reports a gas emergency in order to trigger an immediate response when in fact,they have lied and it isnt an emergency.

The service is much abused by selfish individuals,in much the same way as the ambulance service.

The Gas Emergency service is there to try and prevent things like this happening..

http://www.bbc.co.uk/news/uk-england-suffolk-12073587

That is its primary role.

For every joker who rings up with a misleading call which isnt an emergency,the chances of the above happening to someone else increases.

There are not legions and legions of engineers all stood by their vans awaiting calls. The service is very stretched especially at this time of year.

lemontart

if someone calls the gas emergency service in an attempt to get around calling supplier with such as call help or battery failed or card not accepted or off on their meter not only are they wasting the valuable time of a gas emergency engineer who's primary role is to ensure the safety of those at risk due to an gas emergency such as a smell of gas they are wasting the time of the agent they call stopping them taking calls from people at risk and wasting their own time as the engineer will attend and not be able to deal with the faulty meter or put a battery in it, so they still then have to contact the supplier and are no further forward in dealing with the issue.

Yes I know some suppliers are somewhat lacking in informing customers how to contact their out of hours service but this is an issue you as customers must raise with them

1. If you have a pp meter make sure you have the instructions for it .......if you have not got any contact your supplier and ask for some.Keep asking till you get them. It is important you know how to operate your meter and what to do when needed.
2. Make sure you have a number for them, some have dedicated numbers for pp customers and again contact your supplier and ask them what you should do and how you can contact them out of hours if you have a problem with your meter............

By contacting them I mean actually speak to someone, getting the call 0800 111 999 if you have a gas emergency off a recorded line is not what I mean - speak to some one.

Keep the contact details and the manual someone safe, stick a label with with the number on the meter box or key the number into your mobile and save it so you have it to hand.

If your gas appears to go off, first check all your appliances if more than one, as may be just one appliance effected - if others working turn the effected appliance off and there is no smell of gas and call a gas safe engineer, if the said appliance is a boiler make sure the pipes are not frozen especially the one out side if it is a condensting boiler - if it is you can if you feel compentant defrost it with warm (not boiling water) or by using a hot water bottle if still not working after that call a a gas safe installer.

If more than one appliance check your meter, is the handle in line with the pipe, if yes and not a pp turn it off and call 0800 111 999 - if not in line put it in line, as handles sometimes get knocked off when in cupboards inside and you put things in turn it on and check all appliances are working, you may need to restart the blr or restart the piliot light,

If pp and handle is on check the screen to see what it says, if any of the following, off, failed, call help, battery failed , error message, blank or dashes call your supplier if it says you have money on it for gas and on and you have already checked the above then call 0800 111 999

Finally if you do smell gas do the following

Do not turn any electrical switches or appliances on or off

Turn the gas off at your meter, there is a pipe next to it with a handle on it , turn it which ever way it wants to go so it forms a right angle to the pipe, (to 9 oclcock or 3 oclock)

Open doors and windows to ventilate.

If the handle is missing. stiff or siezed, do not force it or use another item to try and turn the meter off , tell the gas emergency service when you call so they can note it for the engineer and he can sort that out for you when he gets there.

If your meter is in the cellar and there is a smell of gas in there do not enter the cellar just tell the gas emergency service when you speak to them

Then call 0800 111 999

lemontart

forgot to add that the role of the gas emergency service is to make you safe, if the problem is after the meter then it is the responsibilty of the person who owns the property to get it repaired beit the council/landlord sending out a suitably qualified gas safe installer or by contacting your maintanance service provider or gas safe installer your self.............all of the above like us to attend first to make safe as we can get there a lot quicker than they can arrange for a repair.

If you calk your supplier or landlords amd they call us out the same applies regardless. we do not repair we make safe. Naturally if the problem is at the meter or before that meter then it is different.