IWOOT - £5 no min spend - EXPIRED

thumperrabbit

3 orders dispatched. 5 cancelled. I am an O2 cutomer but with a contract, not PAYG. It seems a bit random. Thanks OP.

moromir

I ordered one item (£4.95) and got the cancellation email.

I simply emailed them back and pointed out I was an O2 pre-pay customer and that I had only placed one order. Therefore as I had fufilled their conditions, I looked forward to the reinstatement of my order.

I got an email apologising saying my order had been cancelled mistakenly and that they would process it as normal.

One winter gro-box delivered yesterday Something for my dad's stocking

_Roxy_

Well, I'd almost forgotten about this! Logged in and my order has just disappeared from the account order history page with no cancellation email. Have sent them an email asking why and telling them how awful their CS is not to even sent an email telling me. Also included my O2 phone number and have asked them to reinstate the order. Grr!

Congrats to those who are getting the items! I'm surprised by their CS actually because I've ordered from them many times before and it's always been excellent.

Damzel_In_Distress

I got my order. :j I picked it up from the post office yesterday. When i got there they gave me two boxes though,but i only did the one order. It seems theyve sent me two,i emailed them to tell them but they told me to keep it :beer: As an apology for all the inconvienience they caused with the cancellation emails etc. So thats me super pleased

c_l_a_i_r_e

What email address are you all contacting them on?

_Roxy_

c_l_a_i_r_e wrote: »

What email address are you all contacting them on?

I could only find a 'contact us' via their website query form. No reply as yet though.

charlie792

_Roxy_ wrote: »

I could only find a 'contact us' via their website query form. No reply as yet though.

Mine still says processing but estimated delivery not until 31st December - Ive queried it seeing as the product on their website says dispatched within 24hrs! Not heard anything back at all though:(

c_l_a_i_r_e

_Roxy_ wrote: »

I could only find a 'contact us' via their website query form. No reply as yet though.

Thanks Roxy, thats what I used the other day but as I haven't heard anything I thought there might have been another email address or something.

_Roxy_

c_l_a_i_r_e wrote: »

Thanks Roxy, thats what I used the other day but as I haven't heard anything I thought there might have been another email address or something.

If anyone else has another email address hopefully they'll post it, I'd like to try and contact them again too as they're taking so long. Maybe they're just swamped with emails at the moment!

klolav

Again usual rubbish as everyone else has had....I emailed and complained as IWOOT were happy to take plenty of money from my account I thought they should honour their mistake! I told them just this as all my orders had been cancelled (except one that had been un-cancelled), This was there very vague and not specific to my questions, answer.....

One of our customer services advisors has reviewed your query and we are able to confirm the following:
Dear Mrs C,

Thank you for contacting us.
We understand your disappointment at your order being cancelled, however, the promotion terms (a copy of which is reproduced below) make it clear that the promotion is only valid for use once by each O2 top-up customer. Where your card has been charged, this will be promptly refunded in full.
1. The offer is valid from 1st October 2010 until 31st January 2011
2. This promotion entitles the customer to £5 off any order placed on the iwantoneofthose.com website and will be automatically added at check-out.
3. This promotion is available only on web orders, not phone orders.
4. This promotion is only valid for use once by each customer.
5. This promotion cannot be used in conjunction with any other promotion or discount.
6. Photo Gifts and Experience products are excluded whether sold on the https://www.iwoot.com site or its sister sites https://www.iwootpg.com or https://www.iwoote.com
We sincerely apologise for any inconvenience caused and hope to see you shopping with us again soon.

The Iwantonethose.com Customer Care Team?

As far as i'm concerned it my money shouldn't have been taken in the first place until dispatch, which is what I was originally told. Like previous people have said, really bad customer service. I don't think they have done themselves any favours in the way they have dealt with this fiasco and I think they have cost themselves a lot of future business. I did receive my free can of fake snow (then it snowed heavily all weekend!!!!!). But all orders that I paid something towards have been cancelled, I 'm hoping my money will be refunded by tomorrow or else I will be complaining again! I complained using standard email address as above also.
In addition to the egg timer, the head massagers are also in poundland priced....£1! £4 cheaper than IWOOT! I like there little novelty bits, but it is over priced!!