Skipton Building Society Questions and Answers

EarthBoy

slush wrote: »

We haven't seen an answer to this yet.

Yes we have. It was answered in post 157.

The interest rate is still 5% as shown under the closed issues interest rate page:

http://www.skipton.co.uk/savings_and_investments/investment_rates/closedIssues.aspx

slush

EarthBoy wrote: »

Yes we have. It was answered in post 157.

Respectfullly, the question has NOT been answered by a Skipton representative (and that is the point of them coming on here, to answer our questions - read post #1)

As Mark said in his question.
"The interest rate on the Regular Saver is variable. So can you confirm that the interest rate for those who opened an account when the rate was 5% is still 5%. When savers check the interest rate on the website, how can we distinguish between the two regular savers, or is there only one regular saver and the rate has now dropped?"

So I for one would still like his question answered by a Skipton representative when they get back from their Christmas break.

EarthBoy

slush wrote: »

So I for one would still like his question answered by a Skipton representative when they get back from their Christmas break.

I should think the Skipton representatives have better things to do than come on here and answer questions that you can easily find the answers to yourself by looking on their website.

Skipton_Building_Society_Representative

MarkFromMullion wrote: »

The interest rate on the Regular Saver is variable. So can you confirm that the interest rate for those who opened an account when the rate was 5% is still 5%. When savers check the interest rate on the website, how can we distinguish between the two regular savers, or is there only one regular saver and the rate has now dropped? I'm confused.

Hi,

Firstly I would like to clarify that no rate change has occurred on the Regular Saver account. The first Regular Saver account was launched at 5% gross pa/AER and the rate still remains the same for all customers who opened this account. It can be found here under closed accounts; http://www.skipton.co.uk/savings_and_investments/investment_rates/closedIssues.aspx

As the Regular Saver was only a limited edition account it was no longer sold after Friday 10 December 2010. Instead a new account was launched; Regular Saver issue 2 with a rate of 3.25% gross pa/AER. This rate has also stayed the same and can be found here under open accounts; http://www.skipton.co.uk/savings_and_investments/investment_rates/openAccounts.aspx

I hope this has cleared up any confusion.

Thanks,

Samantha

slush

EarthBoy wrote: »

I should think.................

Yes, a very good idea.
The mind is like a parachute, it functions much better when open.

slush

Skipton_Building_Society_Representative wrote: »

Hi,

Firstly I would like to clarify that no rate change has occurred on the Regular Saver account. The first Regular Saver account was launched at 5% gross pa/AER and the rate still remains the same.

Many thanks for confirming that Samantha.

psychic_teabag

Perhaps that closed-issues page could be made a bit clearer by also showing when the account was available. Then someone who knows when they opened the account (but has forgotten which issue number was on sale at that time, for example) can more easily decide which rate applies to them.

slush

psychic_teabag wrote: »

Perhaps that closed-issues page could be made a bit clearer by also showing when the account was available. Then someone who knows when they opened the account (but has forgotten which issue number was on sale at that time, for example) can more easily decide which rate applies to them.

Another compounding problem is that there was no issue number allocated to the accounts back in November. Nowhere in the paperwork or passbooked does it refer to an issue number.

Also, when you visit
http://www.skipton.co.uk/savings_and_investments/investment_rates/closedIssues.aspx
it descibes the now closed issue as "Regular Saver Account"

And then if you visit
http://www.skipton.co.uk/savings_and_investments/savings_accounts/regular_saver/
it calls the current RS their "Regular Saver Account"

No difference in the name. Again, no issue number given.

Likewise, the closed accounts page tells us that the RS "Current rates effective 22 November 2010" from which we have to assume that this rate is still current, despite what we might read on other pages within the Skipton website describing a product with exactly the same name.

The inclusion of issue numbers, both on the website and on the paperwork/passbook would have certainly clarified things. It wasn't a case of forgetting which issue number the account had, but rather that an issue number wasn't given to the product (maybe because it was the first).

I agree, things could be made a bit clearer. Hence re-raising the question on here for a response and clarification by a Skipton representive, e.g. Samantha.

Skipton_Building_Society_Representative

slush wrote: »

Another compounding problem is that there was no issue number allocated to the accounts back in November. Nowhere in the paperwork or passbooked does it refer to an issue number.

Also, when you visit
http://www.skipton.co.uk/savings_and_investments/investment_rates/closedIssues.aspx
it descibes the now closed issue as "Regular Saver Account"

And then if you visit
http://www.skipton.co.uk/savings_and_investments/savings_accounts/regular_saver/
it calls the current RS their "Regular Saver Account"

No difference in the name. Again, no issue number given.

Likewise, the closed accounts page tells us that the RS "Current rates effective 22 November 2010" from which we have to assume that this rate is still current, despite what we might read on other pages within the Skipton website describing a product with exactly the same name.

The inclusion of issue numbers, both on the website and on the paperwork/passbook would have certainly clarified things. It wasn't a case of forgetting which issue number the account had, but rather that an issue number wasn't given to the product (maybe because it was the first).

I agree, things could be made a bit clearer. Hence re-raising the question on here for a response and clarification by a Skipton representive, e.g. Samantha.

Thank you for pointing out the areas that you have found confusing and we apologise for any inconvenience this may have caused.

The first Regular Saver account (with a rate of 5% gross pa/AER) does not have an issue number, as this was launched first. The second Regular Saver account does have an issue number and is referred to as Regular Saver issue 2. Following your comments we have looked over the website and agree that the product page displaying the current Regular Saver issue 2, is confusing as it fails to mention the issue 2 part. We are working on correcting this immediately.

Aside from the website, all other communication regarding the Regular Saver issue 2 account includes the issue number in the name. Therefore if your paperwork/passbook just refers to your account as a ‘Regular Saver Account’ then this means that you have the first issue.

Again I hope this clears up any further confusion. We are always striving to make things easier and clearer for our customers and so your feedback is always appreciated.

Thanks again,

Samantha

snowqueen555

I'd be interested in the skiption regular saver if I could see it my balance online, is there a way to sort this out?

This is the only regular saver that allowes cash to be paid in, or variable rates to be paid every month WITHOUT access.

It fulfills all my needs apart from the online issue