Tesco mobile refund policy?

Keri1988_2

Does anyone know what tesco's refund policy is on mobile phones please?

Have tried to look on website but cant see anything specifically for phone.

Thanks

Bowling_4_Gold

I assume you bought it instore??

Have you opened it? Their Ts&Cs don't mention anything other than the 14 day returns policy

Returns of non-perishable items

We hope you will be happy with your purchase. However, should you feel it necessary to return an item, we aim to make the returns process as simple as possible.

If you are unhappy with any non-perishable items, simply return then to your local Tesco store, in the original packaging within 14 days of despatch and we will give you a refund on those products or replace the item.

Please note that, in the event of a refund, all Clubcard points received for the purchase of the refunded goods will be removed from your Clubcard account.

Your statutory rights are not affected.

As long as you haven't opened it or used it, you should be fine to take it back

macman

I rather read it as though the OP had done both. In which case there is no refund. If the phone is faulty, they must repair it or replace it. No refund if you have just changed your mind.

watcherman

14 days return policy, you can just change your mind....The only downside, is if you've used texts, calls or data, they treat is as though you haven't had an inclusive bundle, and charge you full rate for texts, calls, data....no inclusive allowance....

Keri1988_2

I haven't bought anything yet. am looking for my partner for his bday/xmas incase he didn't like it.

Might have to ring them and see what they say as you have all said different things lol.

macman

Having checked their t&c's, there is indeed a very generous 14 days refund policy, just retain all the packaging though.

watcherman

Keri1988 wrote: »

Might have to ring them and see what they say as you have all said different things lol.

Which is why people really shouldn't comment unless they've done it, as it just confuses people. I have done it twice, so am speaking from experience.

Keri1988_2

watcherman wrote: »

Which is why people really shouldn't comment unless they've done it, as it just confuses people. I have done it twice, so am speaking from experience.

So he could open it, have a play and see what he thinks? And if he doesn't like it then i can take it back?

watcherman

Keri1988 wrote: »

So he could open it, have a play and see what he thinks? And if he doesn't like it then i can take it back?

Yep, as I said though, be careful if you're using data, a they don't give you any inclusive entitlement if you return it, so if he's going to have a play, use wi-fi at home

mitultailor

i have bought iPhone 4 from tesco mobile on 12 month contract. After using it for three days, i dont like it.

when i went to store to return it, they took my phone but didn't give me any money back and they said i ll be given all money on billind date which is 1st of february.

i am just wondering, is it how tesco i-phone refund system works??

is anyone having experience this sort of thing?? i am worrying about my money.

thanks in advance

watcherman

mitultailor wrote: »

i have bought iPhone 4 from tesco mobile on 12 month contract. After using it for three days, i dont like it.

when i went to store to return it, they took my phone but didn't give me any money back and they said i ll be given all money on billind date which is 1st of february.

i am just wondering, is it how tesco i-phone refund system works??

is anyone having experience this sort of thing?? i am worrying about my money.

thanks in advance

Yes, but they will deduct the cost of any texts/sms/data as though you didn't have an inclusive allowance. Don't expect back the full amount you paid, the deduction they make can be quite substantial depending on how much you've used the phone.