BT Broardband - is it any good?

gonzo127

have you checked samknows to see if you have any LLU options on your local exchange? http://www.samknows.com/broadband/broadband_checker

also do you know roughly how much data allowance you would need (i beleive orange operates a FUP of around 40gb) and the amount you are willing to pay? once you know those few bits you will be able to make a much better informed choice

tronator

scl wrote: »

Currently happy with the service I get from my ISP Zen, but they are expensive at £17.99/month
I've been offered broadband for £4.99/month by BT
But I dont want to move if I'm going to get poor service.

Could anyone advise me what BT's service & customer support is like

Thanks

I can't find the £4.99 deal on the BT website. But for £17.99 you'll get a really unlimited connection from Be up to 24MBit/s or even cheaper if you don't need it that fast.

kwikbreaks

m00nie wrote: »

i find vm expensive, and have seen too many cases of throttling and poor fup.

I have no choice - my phone line had a fault and BT failed to fix it after 5 attempts so I moved to VM. IMO the broadband is competetive but the phone charges aren't. I get around the overpriced phone by using VOIP through an ATA for all outgoing calls so VM only get line rental.

Regarding throttling VM are just about the only ISP that publish their policy in detail online.

A._Badger

thistledome wrote: »

One poster on here says BT has an indian call centre and one says they don't. I'm looking to change from Orange because of this issue. I was thinking of BT, but if they have the same quality of "support" as Orange I won't bother. I spent half an hour on the phone to them this week and it was beyond frustrating. When I asked the man to speak more slowly in a vain attempt to understand him, he just started shouting which made him even more unintelligable.

I got my elderly and slightly deaf Mum a connection with Namesco because they are UK support only, she'd have no chance with Orange.

BT most certainly does have an Indian call centre. With all that implies.

m00nie

i feel left out i dont think ive telephoned a call centre for years..

the very odd occasions somethings slown down or something it usually rectifies itself within a few hours or so never really had the need to call them for anything

dipsomaniac

thistledome wrote: »

One poster on here says BT has an indian call centre and one says they don't. I'm looking to change from Orange because of this issue. I was thinking of BT, but if they have the same quality of "support" as Orange I won't bother. I spent half an hour on the phone to them this week and it was beyond frustrating. When I asked the man to speak more slowly in a vain attempt to understand him, he just started shouting which made him even more unintelligable.

I got my elderly and slightly deaf Mum a connection with Namesco because they are UK support only, she'd have no chance with Orange.

bt broadband support is an indian call centre

dipsomaniac

kwikbreaks wrote: »

Why would the average of a greater number of ratings result in a lower score?

it wouldn't necessarily result in a lower score.

the survey is meaningless imo if it doesn't use the same number of ratings for each isp as an isp with a smaller population can have it ranking distorted

macman

dipsomaniac wrote: »

it wouldn't necessarily result in a lower score.

the survey is meaningless imo if it doesn't use the same number of ratings for each isp as an isp with a smaller population can have it ranking distorted

Eh? Wouldn't it be more sensible to survey a similar proportion of the user base for each ISP?
But regardless of that ranking, there are plenty of other respected annual consumer surveys where AOL, BT and Orange invariably come at the bottom year after year. Which and Computer Shopper come to mind, to name just two.

kwikbreaks

dipsomaniac wrote: »

it wouldn't necessarily result in a lower score.

You seem to have changed your opinion remarkably quickly...

that survey is rubbish as they don't appear to have taken an equal sample of each of the isps customers. the most popular isps will almost always be near the bottom in that survey

woodknowe

scl- Be careful. :eek: We moved to BT Broadband four months ago, and although we get a reasonable speed at less busy times, the speed in the evenings, weekends and Friday afternoons is pathetic. We thought we'd save by moving to them, but this is working out much more expensive than our last provider, and suffers from poor speeds just when you don't need it. We've also had no service (due to various screw-ups at our local BT exchange) at various times in the three months we've had it.:mad:

Today I have further reason for complaint - they have a usage monitor that you are supposed to use to check your usage. It is updated at 21.59 each day to reflect the previous days usage, but on the 1st of each month you are unable to see the total usage for the previous month as it has been reset for the next month. They charged £1 for each 1GB (or part of) that you use above your allowance, but this amount changed to £5 per 5GB (or part of) on 1st November. So why am I looking today at an email dated 11/11/2010 advising me that

"Your total usage for last month was 11GB.

Additional usuage is charged in units of 5GB, at £5 per 5GB. Based on your usage last month a charge of £5 will be applied to your next bill."

Since the usage referred to was for October (i.e. before the date of the change) surely the extra charge should still be £1 per extra GB (or part thereof).

Have found BT to be unhelpful, the service poor, customer service non-existent - you constantly wait for someone to answer your call, then are treated to someone in another Continent who is barely understandable, cannot understand you and, if you ask to speak to a supervisor, are put on hold for indefinite amounts of time. However, you may find others who are happy with BT.

UPDATE - today I have arranged a £4 refund for the October usage, so it does pay to complain (If you can stand the wait, and manage to understand the customer sales person at the other end!)