asda coupons again

louised

I have stopped shopping asda now, I do not mis use the system by trying to use pounds worth per shop, they have a policy to allow you to use coupons, yet since last week as soon as you use even low value coupons a supervisor is called and makes you feel like a criminal. I have no problems with tesco so shall contiue to shop there, I think I may write to Asda and tell them, maybe we should all do this and they may re think this crazy system of having a supervisor intervene the moment a coupon is scanned.

Have just looked up address

Here it is for anyone interested

Customer Services
Asda Stores LTD
Asda House
Southbank
Great Wilson Street
Leeds
LS11 5AD

traceya89

I think we should all write a letter to Asda. The check outs are held up long enough with handing in a few coupons and then to have to wait until a supervisor arrives makes the customers behind you all annoyed. I must admit i do tend to put two shops through the checkouts. one is for stuff i want to hand in 10% worth of coupons for products i have not bought and then the second one is usually for things i have bought and which the coupons exceed the 10% of the total shop.

i must admit Asda are not customer friendly with this new rule!! i am sure it is because they have made a big mistake with the coupons in the asda magazine.

grade15

think it like this..they messed up the magazine coupons..
if it works, great..if it doesn't fair enough..
in the end..u save money..just depends on how much..:dance:

me4bargains

traceya89 wrote:

i must admit Asda are not customer friendly with this new rule!! i am sure it is because they have made a big mistake with the coupons in the asda magazine.

I tried to use three vouchers and had the queue behind me vying for my blood because it took more than five minutes for a supervisor to authorise my transaction.
It's a silly rule becuse the queues in there are atrocious at the best of times anyway:mad:

pondie1

ive never used more than £5 on a £70 shop in asda,but this week shoppin was £39 and the coupons went in down to 34 big hold up at checkout while supervisor took them all off and back on again so not a penny over useage

Crazyangel

Going into asda in a few days time. Plucking up the courage to use some coupons !! I have a few £2 nss coupons for veet - do you reckon I'll be ok if I scan one through myself ?? I went to asda last week and used a 50p off quorn voucher (when I was actually buying quorn) and the guy checked my bag to make sure I'd bought it !!
Made me feel a bit less confident at trying my luck with coupons for items I dont buy next week !

Vindiesel

louised wrote:

I have stopped shopping asda now, I do not mis use the system by trying to use pounds worth per shop, they have a policy to allow you to use coupons, yet since last week as soon as you use even low value coupons a supervisor is called and makes you feel like a criminal. I have no problems with tesco so shall contiue to shop there, I think I may write to Asda and tell them, maybe we should all do this and they may re think this crazy system of having a supervisor intervene the moment a coupon is scanned.

Have just looked up address

Here it is for anyone interested

Customer Services
Asda Stores LTD
Asda House
Southbank
Great Wilson Street
Leeds
LS11 5AD

I have wrote to Asda C/S HQ before to complain about out of date food that was mouldy that they were selling in Rochdale branch...didn't even have the decency to respond!
I can't bare Asda...they are only good for cheap beer and DYO pizza's..

carys220

hi, i work for ASDA at the head office, ASDA's policy is to take any coupons you have, as long as we sell the item and as long as they come to 10% of your shopping bill or less. if you have had problems in a particular store then, instead of crying about it on here, you should complain to the customer service desk in store or in fact call customer relations at ASDA on 0845 300 1111. i can't bare people who moan but do nothing to make the situation better.

louised

carys220 wrote:

hi, i work for ASDA at the head office, ASDA's policy is to take any coupons you have, as long as we sell the item and as long as they come to 10% of your shopping bill or less. if you have had problems in a particular store then, instead of crying about it on here, you should complain to the customer service desk in store or in fact call customer relations at ASDA on 0845 300 1111. i can't bare people who moan but do nothing to make the situation better.

This why we are writing to Customer services, I have been to branch customer services and no one knows the policy about coupons, they just shrug there shoulders, its appalling, if you read higher up the thread a lot of us have written and are waiting a reply, so we are not merely moaning !!

hilary1

carys220 wrote:

hi, i work for ASDA at the head office, ASDA's policy is to take any coupons you have, as long as we sell the item and as long as they come to 10% of your shopping bill or less. if you have had problems in a particular store then, instead of crying about it on here, you should complain to the customer service desk in store or in fact call customer relations at ASDA on 0845 300 1111. i can't bare people who moan but do nothing to make the situation better.

I agree but when you ring an 0845 number and wait in a queue for 1/2 hour it really take the shine off complaining which is probably why they make you wait so long.