E: 30/06 DAILY £5 Million of cash prizes to be won instantly NPN FOR NI/ROI

Lockie21

A few weeks ago I got a cheque for £1 which should have been £10 so I sent an email to [EMAIL="SCAgeneralenquiries@sca.com"]SCAgeneralenquiries@sca.com[/EMAIL] with VELVET MONEY TREE COMPETITION as the subject heading. I did get a reply that they would look into it so anyone with a query could try this email address. I did eventually get my cheque for £10.

I think something is going on because nobody seems to be getting cheques at the moment and it seems a bit of a waste to keep claiming until its sorted out. Good Luck.

cba321

I sent them an email yesterday to that email address, found it on the site, haven't had a reply yet, will let you know if they reply.

cba321

Have received a message back from them, it just looks like a standard reply that they are maybe sending out to everyone......

[FONT=Arial, sans-serif]Thank you for your email regarding our Velvet Money Tree competition.[/FONT]
[FONT=Arial, sans-serif]We would like to inform you that our terms and conditions ask to allow up to 28 days for delivery of your prize [/FONT][FONT=Arial, sans-serif]cheque[/FONT][FONT=Arial, sans-serif], however due to circumstances beyond our control, we cannot rule out that there has been a delay in the postal service.[/FONT]
[FONT=Arial, sans-serif]We expect that you will receive your prize shortly.[/FONT]
[FONT=Arial, sans-serif]Please accept our sincere apologies for any inconvenience caused and thank you for your patience.[/FONT]
[FONT=Arial, sans-serif]Yours sincerely,[/FONT]
[FONT=Arial, sans-serif]SCA Hygiene Products Customer Service[/FONT]

BLUEWKD

It looks like velvet are not paying people their wins. Check out their facebook page

http://www.facebook.com/VelvetsCampaignforTrees

cba321

Thanks for link, first time I've seen the messages on facebook, don't look very hopeful does it.

dooby

From what they've said on facebook it seems that they are wanting the proper promotional packaging - along with the red arrow that points to the barcode as well as a receipt.

When I have won i've sent off the full promo pack plus receipt and i've not had any problems getting my cheques.

Maybe, just a thought, the issue is with people who are just sending receipts off? I think at one point it was okay to do that and they were paying out so I can see why people have done that. < Just a thought.

BLUEWKD

dooby wrote: »

From what they've said on facebook it seems that they are wanting the proper promotional packaging - along with the red arrow that points to the barcode as well as a receipt.

When I have won i've sent off the full promo pack plus receipt and i've not had any problems getting my cheques.

Maybe, just a thought, the issue is with people who are just sending receipts off? I think at one point it was okay to do that and they were paying out so I can see why people have done that. < Just a thought.

No, it is nothing to do with what you send. I have sent all the promo packaging along with the receipt and am still waiting for my £1000 cheque from them receiving it on the 25th February. From what little they have said it is to do with wether the winners have played more than once per IP per day. It seems to be all wins from mid Feb that they are not paying.

ILovegreen

I am really angry and frustrated at this competition. I've bought at least 30 packs of Velvet rolls in good faith. I've not won a fortune, it works at about £80 (£20 of which I'm still waiting for). Velvet seem to keep changing their rules as the comp goes on, they obviously didn't realise how many people would enter, but that's not our fault and I think they should pay up.

KrispiiDuck

I'm waiting for a cheque for £100 - from 3rd March. I sent off a receipt, barcode and screen print by recorded delivery and have heard nothing.

CouponWoman

I am waiting for a number of cheques, oldest one was 25th February for £10, but I have won several times since and heard nothing.

I have sent in proper receipts and promo packaging.

Velvet has to know exactly how many prizes they want to give out. They would set the computer to release a certain number a day so cannot possibly over spend.

This needs investigating by the authorities ie trading standards for example as they are in breach of their own terms and conditions.

CWxx