Asda overcharged

MyUserNamesTaken

I'm slightly disgusted by Asda House, to be honest. A CS advisor blatantly lied to me about their policy. I questioned whether it was per item, as the store said it wasn't. The CS in Customer Relations (Asda House) told me the website was wrong and that it isn't per item. She went as far as to tell me that she'd spoken to the person who had formulated the policy, who told her it was per transaction. I phoned back and spoke to a more reasonable CSA who told me it was per item. Gift Card sorted and an apology from the store. I should complain about the first CSA I spoke to at Asda House, as she lied through her teeth.

brindles01

MyUserNamesTaken wrote:

I'm slightly disgusted by Asda House, to be honest. A CS advisor blatantly lied to me about their policy. I questioned whether it was per item, as the store said it wasn't. The CS in Customer Relations (Asda House) told me the website was wrong and that it isn't per item. She went as far as to tell me that she'd spoken to the person who had formulated the policy, who told her it was per transaction. I phoned back and spoke to a more reasonable CSA who told me it was per item. Gift Card sorted and an apology from the store. I should complain about the first CSA I spoke to at Asda House, as she lied through her teeth.

Don't confuse 'product' with 'item'. As I read it, it means if you bought 2 tins of Heinz beans and were overcharged. that is still one product. So if you bought 2 tins of Heinz beans and 2 of Heinz spagetti that is 2 products and so 2 giftcards. Not a giftcard for each 'item' = 4. Then again I could be wrong:rolleyes:

Clasics

brindles01 wrote:

Don't confuse 'product' with 'item'. As I read it, it means if you bought 2 tins of Heinz beans and were overcharged. that is still one product. So if you bought 2 tins of Heinz beans and 2 of Heinz spagetti that is 2 products and so 2 giftcards. Not a giftcard for each 'item' = 4. Then again I could be wrong:rolleyes:

How about 10 packets of crisps, all different flavours?

sopplayer

dont forget it also applies if you are undercharged

Clasics

MyUserNamesTaken wrote:

I'm slightly disgusted by Asda House, to be honest. A CS advisor blatantly lied to me about their policy. I questioned whether it was per item, as the store said it wasn't. The CS in Customer Relations (Asda House) told me the website was wrong and that it isn't per item. She went as far as to tell me that she'd spoken to the person who had formulated the policy, who told her it was per transaction. I phoned back and spoke to a more reasonable CSA who told me it was per item. Gift Card sorted and an apology from the store. I should complain about the first CSA I spoke to at Asda House, as she lied through her teeth.

She must be getting fed up of people ringing and asking. I had exactly the same conversation with her a couple of weeks ago! :rotfl:

Outtathaway

Clasics wrote:

How about 10 packets of crisps, all different flavours?

Different flavours have different barcodes, therefore different items

sarahmoo

Bought bottle of wine from Asda today and was charged too much. Went to CS and waited for ages and ages for someone to sort it. Eventually she gave me £1.50 overcharge back. Very pleasantly I asked about gift card and she said policy had changed and that £2 was only if you bought one of Asda's own products which the wine wasn't. I thought it was odd so came on here to check it out...what exactly is the policy then please? ( think the CS advisors think they own the place...well they dont!)

What should I do as a matter of principle...ring whom?
Cheers folks x (feel better now got it out of system a bit )

chocodawn

Clasics wrote:

It is DEFINITELY standard policy to give a giftcard, it's just that most of the staff at the CS desk absolutely hate doing so and will tell bare-faced lies to put the unsuspecting shopper off the scent. Scandalous company IMO...

Here you go, unequivocal proof that this a definite policy:

What happens if I am overcharged?
If you have been overcharged or undercharged in any of our stores we will gladly refund the difference (if you have been overcharged) and give you a £2 Gift voucher for each product you have been mischarged for.

http://www.asda.co.uk/corp/customer_service/FAQs.htm

well that's disgusting cos I am overcharged nearly every blooming week and only usuallly get the difference back. Had a £2 card once but that was about it! I shall be writing to them now too!

MyUserNamesTaken

Clasics wrote:

She must be getting fed up of people ringing and asking. I had exactly the same conversation with her a couple of weeks ago! :rotfl:

Strangely enough, she said that she'd had people phoning up to query this recently! :rotfl:

MyUserNamesTaken

sarahmoo wrote:

Bought bottle of wine from Asda today and was charged too much. Went to CS and waited for ages and ages for someone to sort it. Eventually she gave me £1.50 overcharge back. Very pleasantly I asked about gift card and she said policy had changed and that £2 was only if you bought one of Asda's own products which the wine wasn't. I thought it was odd so came on here to check it out...what exactly is the policy then please? ( think the CS advisors think they own the place...well they dont!)

What should I do as a matter of principle...ring whom?
Cheers folks x (feel better now got it out of system a bit )

Ring Customer Relations at Asda House (0500 100055). Explain to them what happened and they'll sort you out a gift card. Complain about the CSA at the store, too, as she lied to you.