do not register on creditscorematters.co.uk

hcamille

Please take my advice and steer well clear of Call Credit and Credit Score Matters.

Luckily, this morning, I checked my bank statement online. two companies i had never heard of had taken £19.95 each, out of my account.

Credit Score Online and Rewards Now.

It transpires that, when i signed up to call credit for a ten day trial, and cancelled well within the ten day period, it goes through an affiliate company called Credit Score Matters and you accepting a membership with Rewards now.

So canceling through Call Credit did not go through to Credit Score matters.

I have spoken to Credit Score matters and rewards Now, and they assure me that now they have confirmed with call credit that i canceled days ago (15/08/11) they will refund both debits made on my account within 7-10 working days!

I wait in anger and nervousness to see if this does actually happen.

fadetogrey

I have been considering joining one of these free "credit score check" companies but have been put off by many of the stories I read on here regarding not being able to get out of it.I was wondering is there any of those companies who would let you pay one months fee without using a credit card using for instance paypal?or even a cheque so as you would not be tied in unless you wanted to continue.:think:

Sadiemoy

I have checked my bank account and 2 companies that I have never heard of have each taken £19.95 out of my account. They are Credit Score Matters & Rewards Now. I am worried that they have my details. I have gone onto their websites and demanded refunds. They need to be stopped

arcon5

fadetogrey wrote: »

who would let you pay one months fee without using a credit card using for instance paypal?or even a cheque so as you would not be tied in unless you wanted to continue.:think:

The problem is your credit/debit card is also used by them to verify your address.

vdniet

PLEASE MAKE SURE YOU MAKE ripoffbritain AT bbc AWARE OFF WHAT creditscorematters IS DOING !!!!!

burkeyblue

Just wanted to post a quick reply and thank-you to all the other unfortunate victims of this particular scam who have taken time to put up their experiences and advice on here.

I too have been a victim. This afternoon, after noticing that no fewer than 6 X £19.95 payments have been taken from my account since May 2011 I have contacted my bank who have cancelled my card with immediate effect and assured me that they will arrange for a full refund. They will also be notifying the police as it is a clear case of fraud!

Before contacting the bank, I'd been reading through some of the 'templates' on here that some have used to ensure refunds and sent one off with my amended details. I have had an automated response from CSM acknowledging receipt and, interestingly, I have just received another e-mail notifying me that my e-mail to them had been read.... on a Sunday afternoon.

I'll keep you posted with developments.

karen1370

Happy to say I used a template somebody had kindly added and sent to creditscorematters and they immediately cancelled my 'subscription' ... I then emailed back demanding refund and the money went into my account within 3 working days. I still feel very foolish in falling for this scam but in my defence I would point out that I had signed in to my Halifax account and was warned of a security risk ending with an offer of a free credit score test ... so easy for them. At no stage did I receive any type of correspondence so was very shocked to see the money being taken from my bank account!!! Thank goodness I regularly check my bank account.

SnowTiger

"Credit Score Matters"

Amusingly, the credit score produced by Credit Reference Agencies don't matter.

Lenders do their own credit scoring.

goldengirl1384

I used the template posted above and this is the response


Thank you for your email received on 11thNovember 2011.

Please find below an explanation of how you became enrolled in a membership with Credit Score Matters.

Your membership record indicates that you agreed to a free 10 day trial membership with Credit Score Matters when you searched online for your Callcredit credit report. To become a member you have to physically input your information including the payment card details, tick to accept the terms and conditions, and then submit your application.

By enrolling in the trial membership, you agreed and acknowledged that after the trial membership period, you would be billed£19.95 for the monthly programme fee.

A welcome e-mail was sent to the e-mail address you provided at the time of enrolment. This e-mail explained the terms of the membership as well as the benefits you are entitled to.

Please find below an explanation of how you became enrolled in a membership with Rewards Now.

Your membership record indicates that you agreed to an optional free 10 day trial membership with Rewards Now which is a rewards programme that offers you discounts from across the board of high street stores. By enrolling in the trial membership, you agreed and acknowledged that after the trial membership period, you would be billed £19.95 for the monthly programme fee.

The offer for the Rewards Now service appeared after you became a member to Credit Score Matters offering you theopportunity to claim a £10 Asda gift voucher as a welcome gift.

To become a member you have to confirm your email address, tick that you accept the terms and conditions and then submit your application by pressing the button provided. Without following these steps it is not possible to become a member.

A welcome e-mail was sent to the e-mail address you provided at the time of enrolment. This e-mail would have also explained the terms of the membership as well as the benefits you are entitled to.
In relation to your first point your personal information and your acceptance of the membership terms and conditions is protected during transmission by Secure Socket Layer (SSL). When a prospective member completes the registration process the SSL scrambles or encrypts the information before it is sent to us over the Internet. This protects your credit card information from being read while it is transferred. When we receive the information, the information is kept encrypted until we are ready to process your request. SSL is supported by Microsoft IE 3.0+ and most frame-enabled browsers. You will see a small key or padlock to the right of your browser address bar if you are using Netscape or Microsoft browsers, indicating that your transaction is secure. In addition, we meet all of the stringent requirements of the Trusted Secure Certificate Authority for all online transactions. These measures ensure that the information transmitted is not tampered in any way during transmission and thus preserves the authenticity of the information.
All the information that is entered onto the sign up page(s) is only sent to Adaptive when the ‘submit’ (or similar) button is clicked at the final stage on the process and is only sent to us when ALL the information on the page(s) is fully completed. Half completing the empty fields will result in error messages and prospective members are prompted to complete the sign up page fully.
In order to sign up to our programme a prospective member accesses our sign up page(s) via a link in an online marketing method (such as a link in a marketing email sent directly to the members email address, a banner advert on a website (other than Adaptive’s) or via natural search engines such as Google). The links direct the prospective member to the relevant sign up page(s) (copies of which have been supplied to you) which are different url’s to the programme website address.
Prospective members are not able to sign up via the actual website address
Adaptive abides by high standards of responsible corporate practice and undertakes quality controls to ensure its respective business practices meet or exceed industry standards and applicable law. Significantly, our practices include multiple disclosures about how and when a member will be charged. These disclosures are also repeated in the initial and renewal membership materials we send to our members. We also have a policy of insertingour contact telephone number in the billing descriptor of the payment to ensure that members are able to contact us easily, should they have any queries regarding the transaction.
Yours sincerely,

Bob Stevens
Customer Services
On behalf of Credit Score Matters

0845 872 5624



i then got two confirmation emails saying my 'contract' had been terminated as of then (11th october), yet three lots of £19.95 have been taken from my account in since (15th october):mad: with another pending payment of £19.95 due out tomorrow, im hopping mad now. i never even signed up to anything with them, or knew anything about a £10 asda voucher?? who in their right mind would pay £40 to get a £10 asda voucher anyway?? my bank are being useless according to their fraud team its not fraud if they know too much about you??, however if you bank with barclays you'll most likely recieve a refund.

pennytupence

Hi i just registered tonight and the same thing happened to me i couldn't log on and there was a message saying my account had been suspended,so i went back to the site went into accounts and canceled my membership. It verified my cancellation it had the time and date on so i copied it, and sent it by email saying again that i was canceling and that i trusted i wouldn't be charged.I'll just have to wait and see what happens I'm so glad i did some research and found this site,but i wish I'd done it before making such a stupid mistake.:(