Telecoms credit reclaiming. Guide discussion

lukebetteralone

I have just phoned three and im due back £25.08 from way back at th ebeggining of 2009. im happy. energy bills for the week. :j

jakadr

I called TalkTalk straight after reading Martin's article. I moved house in April and switched to BT with the move. I told TalkTalk in plenty of time, had even intended staying with them but they couldn't offer what I needed and BT could, so I cancelled the service for the day I moved, April 1st(!). For the next 3 months they continued to send me bills and I informed them each time I called that it was they who owed me money for advance rental payment for April. Finally I got a letter 'of apology', well sort of, saying I didn't need to take any action because they'd get back to me within 30 days to confirm everything had been sorted out. That was in August and I heard nothing more. So, I rang them on Thursday, Nov 4th, quoted Martin's article, and was told a refund of £51.54 had been authorised on the 3rd Nov and would be with me by Monday! They only owed me £13.99 so the additional compensation money is very welcome. Hopefully the cheque will arrive or the money will appear in my account. Thank you Martin.

nsabournemouth

I have £23.16 on its way from Vodafone and a nice £73.25 from Orange. I checked with Virgin Media and i have £394 in service charges PLUS £150 for the rental of a tv box that i should not of been charged for.

HAPPY DAYS!!!!

vwelsh13

my hubbie is owed pay n go credit from vodaphone but we don't have the old number anymore - do anyone know if they (voda) ccould trace it?

bendover

I was a broadband customer with Virgin Media a couple of years ago and I now have a cheque for £4.80 on it's way to me. Not much but it's better than nothing.

Thanks Martin!

FedUpBeingRippedOff

My partner had over £89 credit on an old pay as you go mobile - would we be able to claim this back? He called the company at the time and they said NO!

Any help?

sniffy_2

Getting £2.95 from O2 and £3 from Pipex. Talk Talk state they have updated their 2 years ago and because I don't have my account number they can't do anything. Seems a bit odd as I used them for my landline and they can't trace me because I don't have the account number. I think I will write a letter to OFCOM about them.

Dawnydawny

I read in sunday paper about reclaiming monies owed from telephone companies. I have known from feb that talktalk owed me £51.51 but to be honest i was just glad to eventualy get my service canceled it was i small price to pay. But i thought i'd give them a phone this evening using alternative number i found on SAYNOTO0870. I found number and was able to use my mobile and it was a free call. I have had worse experiences dealing with talktalk CC but this one wasnt bad but in saying that i was getting very frustrated when she kept asking the reason for wanting my money back. I had to explain 3 times that i cancelled my account but your company still insisted on talking my HARD EARNED money for a service i didnt want or wasnt using. I still dont think that the penny has dropped but at the end she agreed to give me a refund by cheque within 5 days (heres hoping) but now that i can get in touch with them for free i am going to torture them lol will keep you updated

LoobyLou1957

I'm another with Talk, Talk who doesn't have a blinkin clue what her old account number was, and without it they can't (should that read WON'T) even check! If they are meant to keep records for 6 years surely they can cross reference it by my phone number? Or is that just expecting too much of the blinkin Indian Call Centre!

mia79gbr

Hi there!

I've just spoken to a chap at 3 and asked if there was any credit remaining on my account. He confirmed there was and processed the refund immediately for £13.08 which should be in the bank within 7 days.

Success!

£13.08