Tesco misprice discussion area part 12

Clasics

HappyShopper3 wrote:

I've posted on another thread but it appears my post got deleted. My question is how do you keep on top of all the R and Rs as you go around the store? Do you have a shopping list written beforehand? I suspect this post may get deleted but if you have the answers please PM me.

I have yet to try an R and R and my Tesco have already clamped down on my coupons.

Everyone is different. I tend to have the list in the car and memorise the specific products I want to get for free. Not the best idea to have reams of A4 paper in your hands whilst walking round Tesco IMO. After a while, your brain gets used to remembering misprices you read. I think MI5 use Tesco#s R&R policy to train their new spies. A photographic memory quicker than by any other method...

Edindevon

HappyShopper3 wrote:

I've posted on another thread but it appears my post got deleted. My question is how do you keep on top of all the R and Rs as you go around the store? Do you have a shopping list written beforehand? I suspect this post may get deleted but if you have the answers please PM me.

Your other post will have been deleted because you posted it in the wrong thread. This is the correct thread for your post and therefore it won't get deleted.

To answer your question, It's each to their own. I personally try to consign to memory specific things that I need to look out for and the relevant prices. Others use a list and some even use PDAs.

Edindevon

*flutterby*

This happens to me everytime I'm doing my shop and I'm sure I'm not the only one...

When checking the SELs against the individual packets... The big joint rolls of pork, the price per lb is above the price per kg... on every other SEL it's the opposite way around, so when I see it my heart beat does it's little double beat and I think 'gotcha' and then I realise it's that damn pork again...

Is it just me...?

Hey_Dude

HappyShopper3 wrote:

I've posted on another thread but it appears my post got deleted. My question is how do you keep on top of all the R and Rs as you go around the store? Do you have a shopping list written beforehand? I suspect this post may get deleted but if you have the answers please PM me.

I have yet to try an R and R and my Tesco have already clamped down on my coupons.

Hello there.

Perhaps you posted on the mis-price only thread?

It's a matter of what works best for you - I've been thinking of getting a PDA....

Currently I use scraps of paper with a couple of notes of things that I really want....

Good luck

Duder

Richie23_2

Whats the tetleys smooth offer about.. seen a few with discountued..are they the ones to get??

brindles01

:mad: :mad: :mad: I have just had a vile experience with CS at my local store. They are used to seeing me there 'querying' overcharges on my receipt. but today I thought their attitude in dealing with my misprice took the p@**. I have just got off the phone to CS - HO to complain about them I was so livid. I had 2 misprices today. one an accident (by till operator on bakery stuff) and a definate misprice that I knew would occur!
At the CS desk the bread was dealt with OK, but the other one was a right bloody pantomime. Fresh chicken breasts in red wine sauce -SEL £2.58, pack £2.74, charged £2.74. CS came back with SEL and said I had made a mistake and picked up the wrong pack because the weight on the SEL was 380g and the weight on the pack was 382g!!! I said words like you ARE having a laugh - aren't you? - but no he was deadly serious. I asked to speak to a manager to query the 2g discretion. Manager passed buck to the meat manager to sort out. Off goes meat manager chased by the CS assistant. IT is now 20 mins since they started to deal with this so I asked another CS assistant to check where the hell they had got to, to which she replied, in what can only be described as her best impersonation of a prison warden/stroppy cow mode, loud as you like, "I AM DEALING WITH ANOTHER CUSTOMER YOU WILL HAVE TO WAIT.". I was so shocked by her attitude that I told her so and said I wasn't impressed if that was supposed to be customer service and I told her I WOULD ring CS HO to complain about her. So then she starts having a little snipe with another colleague about a very sharp knife or a long rope, which they both joked about, but obviously it was because I had chosen to have a go she thought she might top herself or something because the job was so bad. Anyway CS comes back from being away (forever) with meat manager and said "on this occasion we can only offer you the difference because it IS a different product" Again I said piffle and asked to see the right product for the SEL, to which I was told they were out of stock, so I said why are you misleading customers then by putting the stock I purchased in front of that SEL. I even said it seemed like they were giving me the money out of the own pockets for the fuss they were making! To which he said "I only work for Tesco" to which I said "Well why don't you just honour the Tesco policy instead of making such a fuss". He then proceeded the give me a full refund without another word being spoken. And I didn't say thanks. Sorry if this has gone on for a long time. CS HO have logged my complaint and a report will go the Store Manager and if there is enough complaints against the store some kind of action is taken in their yearly appraisals - I don't know if this was more Tesco guff or what. But I am still fuming and right now feel like I would have put that long rope around Chris's neck myself.!!!!!:mad: :mad:

jamesiebabie

bluesru5 wrote:

I'm apalled at the reply jamsiebabie got from Tesco, he's obviously done something to upset them!

Now I don't know the legalities of it all, but I'm sure tesco would sooner you pointed out you've been overcharged to them than to Trading Standards, as I'm sure that it is an offence enforcable with them to charge more than the advertised/displayed price, even though the R+R policy is nothing todoy with them, it's Tesco's company policy, not law.

As far as asking the Duty Manager if it's OK to shop there, obviously the shop is their property and they have the right to not let you in, I would want to know the reason for refusal and at each visit and it would have to be a good one, not merely "he keeps find out we make mistakes".

I also think the duty managers would soon get fed up with this and what happens when they are at lunch, in a team briefing or other meeting, will you have to wait at the entrance till it ends?

Obviously if a customer insults abuses or assaults staff they dont want them in their stores and quite right too, but as you have pointed out, you go there often and have spent quite a few quid with them. I'm sure you dont get your money back on everything you buy! (or do you)

No I don't get everything back. As I stated, I spend hundreds of pounds each month at Tesco's buying my monthly shop. I admit that I have got six months worth of dishwasher tablets, but I buy them half yearly. Tesco's will be able to see that I do this, if they look at their computer system! It was purely by chance that I noticed the misprice and it was agreed at the CS desk and there was no hassle over it. I have never had an arguement in the past. The issue is that I bought my wife a phone last time and the discount did not come off. I was open enough and am not ashamed that I went to HO over the fact that it was wrong. The following day with HO, they agreed that I was overcharged and it warrnated an R&R. I did not have any warning at the time, nor on my return to the store. In fact on the day I had two Asians speaking in their own tongue in front of me!! I felt intimidated at the time and I never got an apology.


I think that purely because I have got an X-box and phone, that this is illegal and I am not a genuine customer. This could not be further from the truth. I am not one of those people who have several X-boxes or PSP's. I do not sell goods on. I only buy what I need. I could have had 100's of items in the past on R&R just for the sake of it, but the hard truth is that I haven't.

I believe that I may have looked at items and thought I'll have that, so I did it [that is R&R'd it]. But, the simple thing is, I couldn't R&R if they didn't overcharge and have the R&R policy.

HappyShopper3

Thanks for the help peeps! Now my second question is what is a PDA? *Buries head in shame as I'm sure most people know what this is.

HappyShopper3

*flutterby* wrote:

This happens to me everytime I'm doing my shop and I'm sure I'm not the only one...

When checking the SELs against the individual packets... The big joint rolls of pork, the price per lb is above the price per kg... on every other SEL it's the opposite way around, so when I see it my heart beat does it's little double beat and I think 'gotcha' and then I realise it's that damn pork again...

Is it just me...?

I did have a look around at the meat section the other day just to see if there were any misprices. (Have yet to actually go through with it) and I noticed it was pork that was over priced. I don't like pork! I am sure they deliberately try to confuse the customer as my maths is hopeless and they put one price on the pack in kg and the SEL the weight is in lbs. I thought everything was in kilos and grams now and this just adds to the confusion.

thelurch

Hi all,

After a couple of weeks viewing this fantastic forum I finally decided to register!

And have just got back from my first R+R adventure,I went armed with a printed list from here, made to look like a normal shopping list.

Anyway, checked all the pre packed meat which was ok so moved on to books cds etc, then I found the rowenta irons, SEL 14.97, they were not on the list but I remembered reading about them and low and behold the self scanner showed 14.98, that glorious little penny difference! So one went in my basket. ( we have 2 customer scanners at my store, is that rare ?, one was only installed last week , right by the treasure isle! )

Anyway then I headed for the tills when I saw the fusion razor packs, SEL said 7.49 and scanned at 7.49 but then, on the side of an end unit was a "click strip" ( which is a plastic strip with hooks on so they can display more hangable product ), anyway they were the same razor and the label on the strip said 6.99......bingo.

Paid, and went to CS, pretty busy, one girl serving, gave her the good news, she asked where they were, came back and told me the iron was only a penny over so I gave her those immortal words I read on here... " Every Little Helps!"

She refunded both, £22.47 no problems, and then told me they were free, really I said, you are generous!