Baby Annabell Possible Sainsburys Glitch £44 Doll For £14.99 - B4 The Sale!!!!

BOBBIs_MUMMY

sorry everyone............... mines just arrived its the first baby annabell's. Just rang them as I had nt been contacted - they've asked us to return them to them for a full refund inc delivery

silly_sausage_4

oh well, was worth a shot... does anyone know if we can return to store?

silly_sausage_4

I just phoned them to cancel the one I managed to order last night - they said there is a problem with them and are wrongly advertised and had to phone over 200 customers yesterday, how many of them was MSEers???

adecor

Just got this email which is a bit out of order as it was available when I paid for it & nothing for the 3-5 days wait for my refund.

We are very sorry that the item(s) listed below are no longer available. Don’t worry, you will not be charged for them. If you have any other items on your order reference number above they are still in progress.
We have processed your refund which will be credited to the original card within 3-5 working days.
Any evoucher refund shown will be emailed to you.
Our stock changes daily so if you would like to check availability of this item or order an alternative, please log on to sainsburys.co.uk.
Thank you for choosing to shop at sainsburys.co.uk and please come back soon.

Item(s) cancelled


Item Code
Product
Quantity
Price
120049079
Baby Annabell Realistic Doll
1
£14.99

PROUDMUMMYTOTHREE

ive sent a complaint email as the doll was still on site for £14.99 when i got the call they hadnt even removed it

anyway hubby has managed to get 2 at sainsburys sale for £22.50 so still got a bargain

candycanes

I got same phonecall as everyone yesterday and offered a refund or to go ahead with order, so i chose refund and they said that was fine. Now i have just had an email saying the item has been dispatched :eek:

skuts

I recieved a voicemail yesterday asking me to call them, i then returned home this morning from a hospital visit to find the box outside my front door, with the First baby Annabel insde. I emailed Sainsburys straight away and recieved this reply. I will be complaining, don't know how far i will get, but i love to complain lol.

Thanks for your email. We’re looking into your comments and we aim to be back in touch within the next two days.
Regards,
Sainsbury's

Will keep you posted

PROUDMUMMYTOTHREE

skuts wrote: »

I recieved a voicemail yesterday asking me to call them, i then returned home this morning from a hospital visit to find the box outside my front door, with the First baby Annabel insde. I emailed Sainsburys straight away and recieved this reply. I will be complaining, don't know how far i will get, but i love to complain lol.

Thanks for your email. We’re looking into your comments and we aim to be back in touch within the next two days.
Regards,
Sainsbury's

Will keep you posted

thats what i did 2 days ago and still no reply :mad:

skuts

PROUDMUMMYTOTHREE wrote: »

thats what i did 2 days ago and still no reply :mad:

I recieved the following email this morning:

Thanks for your email about your recent order. I'm sorry that the doll you received wasn't what you where expecting. I can understand how frustrating this must be for you, as this was for your granddaughter.

We work very hard to ensure our website is both informative and accurate. I've tried to call you on the number provided on your account but no one was available to take the call. This was an error on our website and one of my colleagues tried to get in contact with you to let you know. If you wish to order the Baby Annabel doll with all the features, it's priced as £44.99 and the item code number for the website is 116145771.

We work very hard to ensure we deliver excellent customer service from your order to the point it arrives in your home. This item was sent by Royal Mail so no card would be left with you.

If you need more information, please email or call us on 0800 328 1700 where one of my colleagues will be happy to help.

Thank you for taking the time to contact us and we look forward to seeing you online shortly.

Has you can imagine i was not best pleased. especially since they haven't tried to call.
I have sent a lovely email back :mad: i have been and purchased the original one plus a couple of other bits so i am happy, But i am not telling them so. and the fact that i have been overcharged for an 1/2 price item this morning, i bet whoever opens my email this morning really wished that they hadn't done so.

natalieho

To be honest im not sure why everyones so cross, yes they made a mistake and yes they have owned up to that i dont think you can expect anymore. I too have recieved 1st annabel and need to return my 1st reaction was being cross, i havent been offered postage refund, but im going to return it via my store at some point this coming week. We all knew it was an error on their site when ordering so why be so cross?

I would be cross if they tried to cover it up, but they havnt they told us all its an error. People make mistakes