EBay Seller fees Iqor

Azari

"I contacted ebay customer services and was told I should raise an issue through the site but, on this occasion they would refund the fees and as a measure of goodwill, would not charge me for the listing either, happy days I thought."

You seem to be getting some very strange advice in this thread.

If the above is correct, applies to both items, and you have written proof, then you don't owe them the money.

Companies may have various terms and conditions (which may or may not be enforced by the courts) but they are fully entitled to vary those terms in the customer's favour as they appear to have done here.

Once they said they would refund the fees you don't owe them the money.

This is just an example of typical ebay incompetence and bad communication.

I hope you don't cave in to their bullying as that just makes it all the more likely that they will continue to use the same tactics on others.

Azari

fingers1975 wrote: »

sorry, I was a bit vague there re my complaints...
I will address my complaints with ebay with ebay. the fact that they sorted one of the refunds outside of the usual channels but ignored the other item is still a mystery to me.
I was talking more about Iqor, I have addressed their collections manager directly on 3 seperate occasions asking for a written reply all i ever receive are calls from the monkeys demanding payment. I don't think it was ever unreasonable of me to expect a reply from the organ grinder so to speak.
their letters always begin with ' you have failed to contact us'. Wrong!! I've contacted you several times! I've checked them out on a number of forums and it seems they're well known for being a shower of .... I want to make sure my log gets put on the fire. I'll feel a bit better about it even tho this whole episode will leave a nasty taste in my mouth for quite some time.

The best way to deal with repeat callers like that is to answer them politely and then ask them to wait a moment. Put the phone down and go off and do something else for a while.

soolin

Azari wrote: »

The best way to deal with repeat callers like that is to answer them politely and then ask them to wait a moment. Put the phone down and go off and do something else for a while.

Whilst that is an ideal scenario for genuine nuisance callers it is hardly helpful for a company that is already taking you to court.

The OP is trying to deal with this, not bury his head in the sand and hope if he ignores the court case it will go away.

fingers1975

Azari wrote: »

"I contacted ebay customer services and was told I should raise an issue through the site but, on this occasion they would refund the fees and as a measure of goodwill, would not charge me for the listing either, happy days I thought."

You seem to be getting some very strange advice in this thread.

If the above is correct, applies to both items, and you have written proof, then you don't owe them the money.

Companies may have various terms and conditions (which may or may not be enforced by the courts) but they are fully entitled to vary those terms in the customer's favour as they appear to have done here.

Once they said they would refund the fees you don't owe them the money.

This is just an example of typical ebay incompetence and bad communication.

I hope you don't cave in to their bullying as that just makes it all the more likely that they will continue to use the same tactics on others.

you're right, however I think they would argue that this reply relates only to the one item that they did in fact refund (the bike). when I replied to them that they had overlooked the car I got another customer service advisor who told me to go through the resolution centre.
I thought I was already doing that!!
all they had to do was put the original handler in charge, she knew what was going on and it would have been sorted.

thanks for your support and advice but I do accept that I have made mistakes as have they. unfortunately mine is going to cost me money, theirs isn't.

at least they will lose a good customer and I weon't be making any more money for them in fees.
they can stick with their imprisoned nigerian royal family members and somalian millionaires who's bank accounts have been frozen!

Crowqueen

Companies may have various terms and conditions (which may or may not be enforced by the courts) but they are fully entitled to vary those terms in the customer's favour as they appear to have done here.

No, a court will assume the plaintiff tried and failed to use the company's own tools (including the way of reclaiming fees on unpaid for items) and failed to get a satisfactory outcome. If the court finds that the company provided tools to reclaim fees on uncompleted items, and the plaintiff did not take advantage of these tools, the judgement will not necessarily be in the plaintiff's favour.

eBay have done nothing wrong; the OP had plenty of time to reclaim the fees on the unpaid items and the site is covered in directions as to what to do in that situation, so they will have a defence that they provided the information and tools and the OP failed to take advantage of those tools in a reasonable time period (up to 30-odd days).

The OP has nothing to gain by going to court over this unless he can prove that eBay didn't follow their own guidelines, which is not the case. eBay followed their standard procedure.

Ignoring debt collectors is also not sensible advice. All it does is prolong the situation.

EDIT - if you are being taken to court yourself, you don't have a good defence. Most other people find a way of reclaiming fees on unpaid-for items without this rigmarole.

fingers1975

Crowqueen wrote: »

EDIT - if you are being taken to court yourself, you don't have a good defence. Most other people find a way of reclaiming fees on unpaid-for items without this rigmarole.

:T I didn't ask for this and I did try to go through their processes. when I found I couldn't I informed them and got nowhere.
rigmarole is the right word!
i've admitted my mistakes, pity they won't do the same.

thanks for your advice, if a little harsh :cool:

macfly

Courts don't assume. And neither should you. There are many arguments in his favour. The fact that ebay accepted the explanation and refunded one item is a strong indicator that he is in the right. For a company to do this, then pursue an identical case to payment shows arbitrary behaviour. Also the fact he is trying to sort it out and can prove so.

Azari

soolin wrote: »

Whilst that is an ideal scenario for genuine nuisance callers it is hardly helpful for a company that is already taking you to court.

The OP is trying to deal with this, not bury his head in the sand and hope if he ignores the court case it will go away.

Of course, for genuine calls where a useful exchange of information is expected to take place you would be correct.

However, these are not that sort of call. They are purely harassment and just intended to wear the victim down. They can be safely ignored.

If anything changes the agency will notify the OP by post.

fingers1975

Azari wrote: »

If anything changes the agency will notify the OP by post.

I should be so lucky! I've been asking for a written reply for weeks!!:rotfl:

the last letter I got was from the solicitors last week with the 'likely to go to court' phrase within it.
since then I have contacted ebay again... no reply, Iqor again...no reply.
I'm tired, i've got too much far more important stuff happening at the moment and I think i'm just going to pay it, making sure I state that it is unjust. hopefully I can reclaim it in the future when i've got less to worry about.

Azari

Crowqueen wrote: »

[/I]No, a court will assume the plaintiff tried and failed to use the company's own tools (including the way of reclaiming fees on unpaid for items) and failed to get a satisfactory outcome. If the court finds that the company provided tools to reclaim fees on uncompleted items, and the plaintiff did not take advantage of these tools, the judgement will not necessarily be in the plaintiff's favour.

Are you a lawyer?

If so, please explain how a company can pursue someone for a debt when that person has written evidence that the debt has been waived by the company.

eBay have done nothing wrong;

Unless you consider telling someone that their fees would be refunded and then selling the non existent debt to a collection agency and refusing to communicate on the matter to be 'something wrong'.

Most reasonable people would.

And so would a court.

I'm intrigued as to why you find such scumbag behaviour acceptable.

the OP had plenty of time to reclaim the fees on the unpaid items and the site is covered in directions as to what to do in that situation, so they will have a defence that they provided the information and tools and the OP failed to take advantage of those tools in a reasonable time period (up to 30-odd days).

Except that the canceled the debt so the OP should have not needed to do anything.

The OP has nothing to gain by going to court over this unless he can prove that eBay didn't follow their own guidelines, which is not the case. eBay followed their standard procedure.

Except that ebay canceled the debt so he doesn't have a case to answer.

Ignoring debt collectors is also not sensible advice. All it does is prolong the situation.

Actually you have that exactly wrong.

They try to wear people down by making repeated calls (particularly when they know they have a very weak of no case). Ignoring the harassment calls actually speeds things up as it forces them to make a decision one way or another.

EDIT - if you are being taken to court yourself, you don't have a good defence.

Except that you have the most perfect defence of all f you have written evidence that they canceled the fees.