Shoddy Sky Installs

Inactive

davemurgatroyd wrote: »

Due to a large number of insurance claims )both genuine and fraudulent) Sky instruct their own installers not to go into lofts (unless boarded and with lighting), not to drill through interior walls and to drill through outside walls from the inside - both the last two to avoid damage to decoration.

Of course Sky cannot afford to insure against such events...;)

Harrowing_2

davemurgatroyd wrote: »

Due to a large number of insurance claims )both genuine and fraudulent) Sky instruct their own installers not to go into lofts (unless boarded and with lighting), not to drill through interior walls and to drill through outside walls from the inside - both the last two to avoid damage to decoration.

yep, it was drilling through dining->lounge wall bit he couldn't do, thanks for reminder

Kurtis_Blue

Sky dont really allow there fitters to do anything correctly, no lofts, no roofs, no internal drilling...... that tends to be when we are called in.
I can fully understand why as it is costed as a basic installation, and I know full well how a quick 10mm hole in an internal wall can lead to a whole lot of pain.
However, these limitations do not allow the shoddy work seen here or else where, its just a lack of pride.

Kurtis_Blue

davemurgatroyd wrote: »

Rubbish AVC have just taken over First Line Digital and are at present recruiting satellite installers to cope with Sky installations.

Not rubbish in the slightest, loads indeed most ASAs have lost their licence in the last 12-18months, I'm well aware they use larger firms to take up some slack, especially coming near the festive period. But the vast majority of installs still use Sky installers, employed by Sky.

But either way it doesnt matter if they are subbing from Sky, and the order was placed with Sky then its a Sky install as far as the customer is concerned.

davemurgatroyd

Inactive wrote: »

Of course Sky cannot afford to insure against such events...;)

It is the fraudulent claim part that is now almost totally avoided and they were significantly high.

spike7451

Kurtis_Blue wrote: »

Not rubbish in the slightest, loads indeed most ASAs have lost their licence in the last 12-18months, I'm well aware they use larger firms to take up some slack, especially coming near the festive period. But the vast majority of installs still use Sky installers, employed by Sky.

But either way it doesnt matter if they are subbing from Sky, and the order was placed with Sky then its a Sky install as far as the customer is concerned.

Sky do not have any direct installers working over here in Northern & Southern Ireland.They are mainly done by Finlay Communications,who were recently bought out by 'Heat'.
Finlay's were a joke,I worked for them for nearly a year after VM made us redundent & I hated every minute of it!
The work in those photo's is a bloody disgrace & gives all of us in the trade a bad name!!:mad:

Kurtis_Blue

spike7451 wrote: »

Sky do not have any direct installers working over here in Northern & Southern Ireland.They are mainly done by Finlay Communications,who were recently bought out by 'Heat'.
Finlay's were a joke,I worked for them for nearly a year after VM made us redundent & I hated every minute of it!
The work in those photo's is a bloody disgrace & gives all of us in the trade a bad name!!:mad:

Welcome back.

spike7451

Kurtis_Blue wrote: »

Welcome back.

Cheers Kurtis.

Any compitant engineer would have used black cable,if it had to go over the roof,I would have ran it down the side of the round thing running down the roof to the eaves,that way it'd get some protection & would be hidden.Then use the drainpipe to hide the verticle run,then along the horizontal drainpipe to the entry point,sealed with silicone sealant & some of the small stones from the drill out debris to hide it.
Again,any competant engineer would make sure he has enough stock on the can to do the job.

On-A-Rainbow

Hey

I posted the other week about my mum getting Sky, anywho she has since had it installed and i have a few questions.

(please note i have yet to see the work myself, going to pop over for a nosey soom)

The dish is at the front of the house but the lounge at the back so the cable was thrown over the roof and ran down the back of the house. Now should have the sky guy tacked the cable to the outside wall or is it not part of the install. As far as i am aware he ran it down by the drainpipe so the cable is within the brackets that hold the drainpipe to the wall.

Another thing is my sister (who was present at the installation) asked the guy if he could run the cables to the other side of the lounge as that is where the telly was going and she and her boyfriend were about to move the tv to exactly where it was going (basically not long moved in and hadn't moved the tv to where it needed to be in time) the sky guy then insisted that he was setting it up on the other side as this is where the telephone socket was.
I am sure this isn't right.

Anyway i am slightly annoyed as i offered to be there at installation as my sister isn't great at confrontations so wouldn't say boo to a goose whereas i would have questioned the above.

I just want to know whether this was a shoddy installation or not.

I have mine as a comparison but it was installed how we wanted tacked to the walls and a telephone cable routed to our nearest socket in the next room so maybe i got lucky.

Kurtis_Blue

On-A-Rainbow wrote: »

I just want to know whether this was a shoddy installation or not.

Yes, and no.

Its always shoddy practice throwing loose cables over the roof, but that's Skys way, nothing to be done about that apart from paying more for an Indy.

Behind the gutter is OK at least its hidden, hopefully neatly and cable tied.

For Sky to finish the install it needs to be close to a phone connection as per the contract, you can however provide a long extension lead on the day, and then unplug it the minute he leaves, you may get a letter telling you to plug it back it, but without multiroom I doubt it very much. But he should have been a bit more accommodating.

You can buy ready made Sky extension cables on eBay to move it with minimal fuss.

I have Skys installation training package here, ill scan the important minimum standards and once I get my company branding off of them I'll upload.