TalkTalk feedback needed; good and bad

w00dng8

I've had Talktalk for a year or two as using "pay as you go" single band (Freeserve). 0845 no.discount 50% at start but soon reduced to 30%. Applied at start, went live 7 Aug but had intermittant modem.
Emailed twice before I got a new sent. No problems since.
I understood speed could be up to 8 Mbs but everyone I know has a speed of 2.2Mbs. Are we all the same distance from the telephone exchange??
I'm using ONSPEED to speed things up.

jojejula

I have had TalkTalk broadband at my last temporary address and my present permanent one- although it is not free due to lack of the essential equipment locally - I pay £8.51 a month. I have no problem with the connection but the accounts section is abysmal and I can't get any action. At my last address I was billed in duplicate so the sum was twice what it should have been. The next bill credited me with part of the overcharge and also overcharged me again becaue of a duplication of one of the itmes (the broadband charge). Then although I had left the last address I received a bill for the following month, this added to the wrong calculations for the time I was there. I have been told that I would be credited for the last bill and that I should call customer services to arrange a refund. When I did so nobody knew anything about it and I expect further complications. Although I have emailed TalkTalk the only reply has been that they will deal with it and get back to me, but you can guess that nothingn has happened.

teddyco

I was considering signing up with Talk Talk, but after hearing a few horror stories from my brother-in-law and a month of research, I decided to go with Madasafish. I have heard that Talk Talk broadband speed is way down due to the excessive number of people that are swamping the boat.
I have had excellent customer service since I have been a member and connection speeds of up to 4Mbps here in Maidstone.

Dukey_2

I signed up in June received the phone service in July, for 2 months they were unable to complete the change over with the MAC code in the 30 days. After many phone calls I was connected in Oct but have had problems with the e-mail unable to send anything ok at receiving. Contacted their broadband technical dept several times but they were unable to solve the problem but promised their technical expert would ring, still waiting .Also the broadband speed is the same as my previous provider 576kbps. Any suggestions re the e-mail problem.
Dukey

Penny-Pincher!!

Hi

Thinking of moving over to Talktalk broadband...but can people state what connection speed they are running at please? It will cut our monthly bills in half if we can get a decent connextion speed:D

Thanks
PP
xx

skyetalk

I changed over from Onetel to Talktalk recently, and went with the International3 package. I was active for BroadBand by the end of August, but had not received the modem.

A simple call to the freephone number, and within a few days, it had arrived, and within minutes was logged onto BB and I have had no problems since.

I can't understand all the negative media reports about the service.. although I accept that some users have undergone technical frustrations with thier talktalk package. I find it is no good taking it out on the call centre operator - just ask to be put through to the Supervisor - insist upon it if neccessary - and let rip to them - quietly !! Much more effective - especially after you ask them to spell out their name, stating you are making contemporaneus notes to assure accuracy given you cannot record the conversation !!

It works EVERY time :beer:

gunnerfan

Tricked into changing to Talktalk broadband by wrong website info. My postcode showed that the 8mb broadband was available to my property. Therefore signed up for Talk3 + broadband. Almost immediate activation of talk3 but had to wait a number of weeks plus many phonecalls to customer services for broadband to be activated. When it was I was only getting 2.3mb. Made numerous phonecalls and was eventually informed 8mb will not be provided until next October '07. Nowhere on the website was this advised. Probably a Trading Standards issue.
More irritating is dealing with Talktalks customer service department. Each time you call you get a different explanation and solution to your problem. It seems that the advisers make up their replies according to either very limited knowledge or just downright unwillingness to help.
In frustration I asked to speak to a supervisor/manager. It would have been easier to talk directly to George Bush. The number of obstacles put in my way was ridiculous.
In short it looks like a promising service but don't expect a great deal from talking to anybody at talktalk.
Charles Dunstone, I would love to help you get it right. Just to tell you what your customers experience.

Heinz

Dukey wrote:

Any suggestions re the e-mail problem.
Dukey

I gave up on ISP's e-mail ages ago and now exclusively use gmail.com addresses (now googlemail.com) - available from any PC / via any ISP.

PM me an e-mail address you CAN currently access and I'll send you a googlemail.com invitation.

Then you can use that (2.7+Gb storage, free POP3, forwarding, holiday message etc.) and forget about TalkTalk's 'offering' completely.

bbb_uk

For those that may not have noticed this thread by jhp (or maybe for MSE Martin if he only reads this thread due to limited time) then the BBC have reported here that TalkTalk still have around 200,000 customers still awaiting to be connected to their broadband service.

Joe11_2

I signed up with the Talk 3 International Plan on 22nd April and was promised an 8th June go live date. However, after numerous telephone calls (to every number I could find) and many e-mails, I finally received the Modem and start-up pack on 4th August.

The main problem seemed to be that Talk Talk had put a marker on my line so that no other provider could supply me with Broadband (probably in case I gave up and went elsewhere). This marker actually prevented Talk Talk from processing my application and I was given the run-around to get the marker removed - only Talk Talk could remove it by liaising with BT (my previous telephone provider) - Ofcom have nothing to do with removing markers. Like previous respondents, I rang the free-phone number and spoke to a numerous "customer services" representatives who didn't speak English as a first language and didn't understand my problem. Even after I complained and asked to speak to a supervisor I was cut off and had to ring again. I was then promised a telephone call to sort out my problem which didn't materialise. It was the last time I used the free-phone number!

I now have Broadband and it is working fine :T but ..........Talk Talk are still chasing me for a MAC code. I received a call this week which may have put the matter to bed....or maybe not

Useful numbers:
Talk Talk Customer Services 0870 444 1820
Talk Talk Broadband Team 01925 554973

:mad: Be warned - I'd been kept on hold for over 63 minutes in total....you will need the patience of a saint!:rotfl: