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TalkTalk feedback needed; good and bad
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We signed up in early August, and the phone transfer went through smooth as silk. The only thing I was annoyed about was forgetting there is a code to use before making international calls. I made two to Australia before getting a bill which pointed out my error. Grrr. But that's resolved now, and phone calls are free (except those to mobiles when I use 18185).
The broadband transition wasn't quite as smooth. We had problems getting our MAC from the previous ISP - had to chase & chase & chase them. Then we had problems getting TalkTalk to realise they'd received the MAC. We emailed it (twice), posted it to them, phoned their customer assistance line but still got emails, letters & phone calls asking for the MAC. Eventually my hubby phoned them, got (AT LAST!) a lovely, helpful staff member who was horrifed by the trail of bad service we'd received and she sorted out the modem part of things that day.
We received our modem on a Saturday morning. But no letter giving our new user id and password to set up the broadband. More phone calls early the next week, and darling hubby got that detail from someone in India (we think) and set up our wireless network at home. (And didn't use their modem which is still sitting in the box while we think about what to do with it.)
Whew. Internet at home again - after a week of no internet because old supplier had cut off connection & TalkTalk was messing us around. Complained in writing to TalkTalk, but the person who phoned up in response didn't have English as his first language and we're not sure he fully understood why we were unhappy. Never mind ... it's all sorted now.
Now that it's switched, I'm having no problems with it. It's just as reliable as the old provider (and no spam, yet, which was starting to build up at our old email address), and I'm noticing no difference in speed or accessability. I even signed up from the link within Nectar so got a bonus 2000 Nectar points (extra freebies are always good!).
Old supplier then sent us a bill for the next month. What a cheek! They had even phoned us to say, yes our contract with them was over (when I was without internet at home), but don't seem to manage to communicate this to their billing department. I quickly logged on to my bank and stopped the direct debit before they had a chance to filch the funds thus avoiding the hassle of chasing THEM up for a refund!
All round, we're saving a considerable sum, because hubby's work pay for our TalkTalk bill as he has to dial into work from home.:j0 -
hi what is 18185 number please0
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I signed up in April and to be honest have had no problems at all with Talk Talk and am happy with the 2.2 MB speed. Saying that I am not a heavy internet or e-mail user using it only 3 - 4 times a week for say 2 hrs at a time.Treat everyday as your last one on earth! and one day you will be right.0
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my first bill for one and a half months was £45, i thought it would be more like £30. COnsistently dearer than expected and I dt knw why. mobile calls are dear and billing is confusing.
broadband took 2.5 months to activate but is running fine now, although at 2.2Mbps and Im sure my exchange can handle 8Mbps.0 -
I just saw a bit about them on the BBC news about their take over AOL.Still people complaining about the offer and the poor customer service.0
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I have been with Talk Talk since the start, and have had no prolems with them at all. There was a problem with my line at the beginning, and Talk Talk got BT to visit me quickly, and the problem was found in my home, and fixed.
I was so happy with the free broadband , that i told my father. This time BT have pulled out all the stops, to prevent him leaving. He has only just been connected, after applying in July. Not Talk Talk's fault, as BT blocked the move. He nearly cancelled, but that would have rewarded BT for their under hand tactics.
I think most of Talk Talk's delays, are caused by their jealous rivals. Putting markers on lines, being slow to provide mac codes etc. etc. It is a deliberate attempt to undermine the free broadband offer, and OFCOM seem happy doing nothing to stop it!
At the end of the day, the whole pacakge costs me £20.99 per month. Before this, i paid £26, just for the broadband. The contract is 18 months, and the fine for leaving early is around £75. Talk Talk are upfront about the delays, and as with any FREE offer, you have to make allowances.
The free UK calls are only for 01 and 02 numbers only. With more and more companys using 0870 etc, you will find that you rarely get a bill without the extra call charges added. I have not used the free international calls, but i think you have to add a prefix number.
Talk Talk have now taken other AOL uk. Whether that will improve, or worsen the situation as yet to be seen.
I would give Talk Talk 8/10 for service, and 10/10 for price.
p.s - don't forget to register your nectar card. You even get the nectar points added, with every new bill.0 -
as an example
signed up - promised connection date did not happen.
when it was connected is is about the speed of dial up
promsied 2mb - got 1mb
promsied free modem & filters - never arrived
overcharged for calls - cant get a response
promsied it would work for gaming - very poor
connection keeps stopping - no help
support - long queue - then disconnected
no adsl at all yesterday - rang timbuktu and was informd that I needed a wireless router.
I explained I had no adsl connection - a wireless router would fix the probelm said fred, why? I asked, cos they are good and will fix your probelms - £200 are the best as cheap ones dont work - I was told.
I asked for a mac number to move to another service - was told to ring back in a week and they promised to upgrade the connection to 2mb even though I was leaving?????
3 hours wasted form nothing
Gnever take advice from broke or unsuccessful people
Jim Rohn0 -
Neither the broadband or the calls are free you pay for them in your monthly charge.You also pay extra for caller display and itemised billing compared to BT.0
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I am currently paying TT £10pcm for my broadband as, so they tell me, my local exchange does not yet have TT equipment installed. They have assured me that I will be put onto the free service ASAP. Does anyone know any different?
In terms of qaulity of service, it is often very slow, although it says it is running at 2.3mbps. It seems to disconnect at will frequently (I have not set it to disconnect when idle) - I have classed this as a limited issue, but some may say differently.0 -
techspec wrote:I think most of Talk Talk's delays, are caused by their jealous rivals. Putting markers on lines, being slow to provide mac codes etc. etc. It is a deliberate attempt to undermine the free broadband offer, and OFCOM seem happy doing nothing to stop it!
How could any other provider even know I enquired on the TT website, and was told that actually the so-called free product is not available here, and they would charge me more than my existing provider?
Oh, I suppose the jealous rivals are preventing TT from actually spending the money to buy and install their hardware at my exchange?
Really, TT propaganda needs to be a bit less transparent than this if the company expects its individual customers to match other slightly paranoid outbursts it has made.
The lunchtime news had an interview with a customer who has been signed up with TT for two months and received very poor service indeed. They propose to charge him £70 to leave; he is so desperately fed up that he is taking this seriously. What jealous rival is forcing them to charge for nothing? If TT have not yet contracted BT Wholesale or someone else to connect the line, then surely a disconnection fee is a false charge. Or if the connection is faulty, then they should have been able to commission it by now.0
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