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TalkTalk feedback needed; good and bad
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I know its a bit early as I have only signed up for Talk Talk in the past month a friend of mine had no problem with them so I decided to sign up, on their website it said I couldn't get free Broadband in my area but had to pay £10 which is still cheaper than with BTyahoo, when I called them the sales person noted that as from mid October I will be able to get free Braodband and Int 3 for £21 I thought great news, and signed up right away. I recieved my modem and stuff and a letter stated it will be £10 a month for BB I phoned up and they said yes as free BB not in your area I stated what the sales had told me, they said I would hear in 28 days. Also my friend had a letter stating his BB would be upgraded to 8 Meg he thought great he then got info the upgrade was happening then he lost his BB altogether and not had it for a week now he has complained with no success and he had another letter stating that the upgrade won't happen for a few months now, he was happy with his 1 Meg now TT have mucked it all up altogether. I'm now thinking I wish I had not signed up "Oh well only 18 months to go SIGH"
Simon0 -
My experience of Talk Talk has been fine - like one of the other postings we were connected but they did not tell us but we worked it out after about 20 mins and put in the code they had sent thorugh the post and we were away. Connection with them has been better than BT and given the hassle we have had with BT (at one stage no broadband for 6 weeks) I figured it was worth the risk and so far it has paid of.0
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For all of you with TT broadband dont phone the 0871 226 7146 the 10p /min and £2 charge try the switchboard 0161 222 2000 and blag your way through to LLu support this is the number they return calls on.
I am to still having problems with TT the line keeps on dropping but someone called andy is sorting it i hope.
Does any one know Chalres dunstones phone number (Direct) love to talk to him please email taSpending my time reading how to fix PC's,instead of looking at Facebook.0 -
I applied by telephone for the free Broadband and accepted the full package on being told that my charge for landline rental (which had been with BT) and their International Talk 3 package and of course the free Braodband would be under £20 per month. This to me was perfect and I signmed up immediately. On my bank statement I checked to see what I was being charged and was pleased to note that my monthly bill for the month was only £22 which included some 0870 and 0845 numbers. The second month was even cheaper. however I noticed that Carphone Warehouse had also deducted the sum of £10 in a seperate Direct debit at the end of each month. I e-amiled to ask why they were taking £10 out of my account on a monthly basis and was told 'Oh that is to cover the cost of the Broadband!!!!'. I was further told that I was not eligible for free broadband and should have been told that at the beginning (I wasn't) and I only signed up because of the Free Broadband. I have registered a complaint with TalkTalk and willo take the matter further if I get no satisfaction from them.0
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redux wrote:What a load of fatuous b0llocks!
How could any other provider even know I enquired on the TT website, and was told that actually the so-called free product is not available here, and they would charge me more than my existing provider?
Oh, I suppose the jealous rivals are preventing TT from actually spending the money to buy and install their hardware at my exchange?
Really, TT propaganda needs to be a bit less transparent than this if the company expects its individual customers to match other slightly paranoid outbursts it has made.
The lunchtime news had an interview with a customer who has been signed up with TT for two months and received very poor service indeed. They propose to charge him £70 to leave; he is so desperately fed up that he is taking this seriously. What jealous rival is forcing them to charge for nothing? If TT have not yet contracted BT Wholesale or someone else to connect the line, then surely a disconnection fee is a false charge. Or if the connection is faulty, then they should have been able to commission it by now.
I am talking about those of us who CAN get it. Do you really think BT have no idea that a customer is leaving - they own the line!!! Do you really think when a customer of BT broadband asks for a MAC code, BT don't know why? What naive nonsence.
Your comments bare no relevance to what i said. If you cannot get it, you cannot get it - that's tough luck. But you are in no position to comment on the experiance of those who can. So who's talking the bo**ocks? Sounds like sour grapes to me.0 -
I was a ONetel customer for my landline ( taken over by Carphone/Talk Talk ) and Broadband provided by BT.
Applied for Talk Talk International package with "free" broadband - real hassle getting the MAC code from BT - then further hassle getting Talk Talk to acknowledge I had sent it ( by mail and email - more than once!!)
No sign of Broadband for ages - then one day the BT Broadband disconnected.
Now without any info from Talk Talk ( ie the starter package with modem ) I was stuffed for a connection!!!!- numerous calls to what appeared to be an Indian call center - bad enough having hassle - but having to spell everything and not understanding the others accent was a thoroughly aggravating experience. Anyway - in spite of the rubbish help - I worked it all out - and got online - the line kept dropping - but for now seems stable at 2.2 - no idea if 8Meg is possible here - but 2.2M was what I got from BT ).
So to sum up - customer service appalling - but saving money. BUT wouldn't it be nice to have Great Customer service and save money.0 -
I totally agree with the awful customer service they provide ... they should be utterly disgusted with themselves ... my mum connected with them back in June (didnt actually go live till last month) ... we had loads of problems with them so had to make numerous amount of phone calls ... most of the time my mum or I were being diverted from one person to another either giving contradictory infomation or totally rubbish information ... or for the rest of the time when they weren't passing us around like a hot potato ... they were PURPOUSLY cutting us off and hanging up on us after we had been waiting on hold for over 45 mins ... so if you weren't angry when you first called them you were totally fuming when you did speak to someone ... but like most people keep saying the only reason why we are still with them is bcos they are cheaper than other providers and so expensive to get out ... 1 month down ... 17 to go0
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I wonder if anyone has had issues paying their Talk Talk bills?
Not being a direct debit lover I pay my bill by card.
Twice in succession the transaction has been duplicated and I have had to apply for a refund. The first time it was refunded. The second, despite promising to refund, did not appear and the credit was carried over to the next month. Is this just a co-incidence?0 -
techspec wrote:I am talking about those of us who CAN get it. Do you really think BT have no idea that a customer is leaving - they own the line!!! Do you really think when a customer of BT broadband asks for a MAC code, BT don't know why? What naive nonsence.
Your comments bare no relevance to what i said. If you cannot get it, you cannot get it - that's tough luck. But you are in no position to comment on the experiance of thos who can. So who's talking the bo**ocks? Sounds like sour grapes to me.
My remarks were directly relevant, as you said thisI think most of Talk Talk's delays, are caused by their jealous rivals. Putting markers on lines, being slow to provide mac codes etc. etc. It is a deliberate attempt to undermine the free broadband offer, and OFCOM seem happy doing nothing to stop it!
TT have complained in public about BT's measures against them in not providing facilities to upgrade exchanges, but it is fact that when TT launched, it had made not enough provision to install these and advertised a product that it could not deliver in more areas than it would admit to, hence the extra £10 proposal to many enquiries.
It is not sour grapes, as my provider does have actually free calls included in it at no extra charge, and even if TT service was available without surcharge it would not save me even £1 a month.0 -
sarahllord wrote:My OH's parents signed up for TalkTalk for just the telephone service - that was in August and they been without a telephone service since early September. They've been told there is now a fault and the road needs to be dug up to rectify it - another 6 to 8 weeks without a phone service. Customer service is dreadful
This is very interesting indeed.... I signed up with Talktalk in August and also at the beginning of September my land-line went down - before the broadband went 'live'. It was down for a month, during which time I too was told it was also a major fault and cables had to be dug up to fix it. The dates I was told it would be fixed by kept being moved, until a BT engineer arrived, unannounced, and fixed the line within 10 minutes .. without having to dig the road up! I live in West London, quite some distance from Devon, so it's not a local problem. It all seems incredibly fishy to me and would love to hear it anyone else had similar problems. NB: All the time I was with BT any line problems would be fixed within 24 hours. Are BT pulling a 'fast one'?0
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