Possible £15 Maplin glitch

marcowil

Just checked my order and the items are showing as cancelled. No email from them yet

stolt

seems that they are taking there time with the refunds..... i dont blame them cancelling orders i see it mentioned on here, hotdeals and another forum so could have been thousands tried it on yesterday.... i guess the refunds will take a few days to filter through. worth a try, nearly got a 1tb hdd for £45!!!

eva16006159

Dear Mr James Evans,
We would firstly like to thank you for your recent order but after reviewing it's contents, we have discovered a minor anomaly that surrounds the free gift promotion currently on offer should you spend over £39.00.
After investigation, we have found that your order does not actually contain the free gift of the Plug-In Power, Energy & CO2 Meter (Maplin order code N67HH). I am sure that this is an oversight and we can look to provide an option to remedy this situation. However the FREEGIFT voucher does have strict guidelines when being used and applied to an order. I have added the Terms & Conditions of the vouchers below.
What we wish to look to provide you is with two options.
1. The order can be reinstated with the same items you requested with the addition of the free gift but we will have to look to process the order at the correct purchase price.
2. We understand that due to the issues that have arisen, you may now wish to cancel your order and obtain a full refund.
It is understandable that there may be some inconvenience caused though this anomaly and we sincerely do apologise.

gentleorange

I just got this email (snap James!):

We would firstly like to thank you for your recent order but after reviewing it's contents, we have discovered a minor anomaly that surrounds the free gift promotion currently on offer should you spend over £39.00.
After investigation, we have found that your order does not actually contain the free gift of the Plug-In Power, Energy & CO2 Meter (Maplin order code N67HH). I am sure that this is an oversight and we can look to provide an option to remedy this situation. However the FREEGIFT voucher does have strict guidelines when being used and applied to an order. I have added the Terms & Conditions of the vouchers below.
What we wish to look to provide you is with two options.
1. The order can be reinstated with the same items you requested with the addition of the free gift but we will have to look to process the order at the correct purchase price.
2. We understand that due to the issues that have arisen, you may now wish to cancel your order and obtain a full refund.
It is understandable that there may be some inconvenience caused though this anomaly and we sincerely do apologise.
We do look forward to hearing from you in due course and ask that you email us at [EMAIL="customercare@maplin.co.uk"]customercare@maplin.co.uk[/EMAIL] and quote your order reference number in the subject line so that we can quickly access your original order and all the details we will require to action one of the options provided above. You may also telephone our Customer Care team on the number below, should you prefer to speak to one of our team.
Kind regards
Customer Care Team

Voucher Terms & Conditions:

Only one voucher per transaction, cannot be used in conjunction with any other offer or voucher. The vouchers may be used to get £3 off any purchase over £60, £7 off any purchase over £100, £15 off any purchase over £200 or £25 off any purchase over £300 from Maplin Electronics Ltd.
No substitutes or cash alternative will be offered. Maplin Electronics Ltd reserves the right to refuse redemption of vouchers if it has reason to believe that they have been used other than in accordance with their terms. Prices are valid in U.K. only.
Please submit the voucher with your order or quote the voucher ID when ordering via the web or telephone. This voucher is excluded from calibration or repair services, handling and mail charges. Cash value 0.001p, no change will be given. Any prices shown in the newsletter such as 'exclusive subscriber price', 'voucher price' etc refers to the price with the appropriate voucher applied in checkout, e.g. an item price is £89.99, the exclusive voucher price would be £86.99 with the £3 voucher added at checkout.

I doubt they can enforce this after a transaction is complete, but I'm not sure - the voucher was improperly used..

eva16006159

costello75 wrote: »

I doubt they can enforce this after a transaction is complete, but I'm not sure - the voucher was improperly used..

These terms do not appear to apply to the voucher that was used???

gentleorange

jamesevans25 wrote: »

These terms do not appear to apply to the voucher that was used???

You think we should sit tight then?

thommy

jamesevans25 wrote: »

These terms do not appear to apply to the voucher that was used???

its very difficult to say the voucher was improperly used. you saw the offer of a free gift, saw it was pants, removed it and you thought maplin had very kindly given you a discount, instead. that's why we get the offer to cancel it.....or go through all the hassle of forcing them to sell it to you. maybe worth a go at calling their bluff tho.

debtfreesomeday

My first order arrived today - stated full rpice on confirmation email, but the £14.99 is quoted as a credit note when arrived, so havent paid full price. Hope others are successful too and receive their bargain goods!

Minxy_Bella

Ok, so I've got my item, delivered today, and have just received the 'sorry, you owe us £15' email.

What to do now, I wonder?

tonysat

I too received the same email as recently posted but I have already received and opened the goods. I thought that, after reading all the other complaints from people who hadn't received mis priced bargains, and that once an order was totally confirmed once the money was taken and goods dispatched (as in the cheap TV fiasco recently) that this would be concrete now. And I'm sure, while many realised it was a "glitch" we didn't think it that much of a glitch that they wouldn't honour it. Or at least would have canceled before the goods were dispatched. Anyone know how we legally stand on this?

I mean, It was only 15 quid!