FOS upheld complaint against Norton !

Spud63

liberty_lily wrote: »

Hi Longword,

Just wanted to reiterate what Clare has said really - this is most definitely worth pursuing as you will get there in the end, but don't expect a quick result!

Like Clare, my complaint (against Norton although my loan was with Swift) was sent in during the late spring of 2009 and only last month I finally received my refund cheque. Norton will use all manner of delaying tactics to avoid paying out - watch out for excuses blaming the Jidicial Review into PPI - but almost all mis-sold PPI complaints against them are eventually upheld by the FOS. You just need a barrowful of patience and determination to see it through to the bitter end.

Whatever you do, don't let them fob you off - in my case they produced a telephone recording of the PPI sale which they were adamant constituted irrefutable proof that it wasn't mis-sold. The FOS didn't agree and I now have all my premiums plus interest back!

Good Luck and keep us posted!

LL x

PS @ Clare - any news on yours at all hun?

Still hanging in there LL, we should be with the Ombudsman by now after Norton did not agree with the Adjudicator, not expecting to hear anything until after Christmas. I did write like you suggested and reminded them of our situation and that they already had fast tracked as a "hardship case"
Clare x

ANY_CHANCE

We spoke to adjudicator today who said he would be making a decision over the next week, i am prepared for Norton not to agree with the adjudicators decision if they uphold our complaint.

Just a little more patience hopefully fingers crossed x Good luck all

Spud63

ANY_CHANCE wrote: »

We spoke to adjudicator today who said he would be making a decision over the next week, i am prepared for Norton not to agree with the adjudicators decision if they uphold our complaint.

Just a little more patience hopefully fingers crossed x Good luck all

Good luck Any Chance. Hopefully we will all be sorted real soon though not looking good for this year, but hey never say never, could be a "Christmas Surprise" (won't be holding my breath though !!!)

Please do keep us posted on how get along.

Clare

Spud63

Friday recieved another pending letter from the FOS telling me my case still awaiting an Ombudsman.... Ho Hum patiently I wait !

di3004

Good luck to all still waiting.;)

Spud63

Just to let you all know, we are still hanging in there and still waiting for the Ombudsman, last advice was the 20th December informing us we are still in a queue !!!

Hope things get sorted this year ?

Wondered how the others are getting along, Longwood, Blakeney etc.,

Good luck everyone and sit tight

Clare x x x

di3004

Spud63 wrote: »

Just to let you all know, we are still hanging in there and still waiting for the Ombudsman, last advice was the 20th December informing us we are still in a queue !!!

Hope things get sorted this year ?

Wondered how the others are getting along, Longwood, Blakeney etc.,

Good luck everyone and sit tight

Clare x x x

Hi Clare
Hope your well and thanks for your update.

Hope you hear some good news very soon, fingers crossed.

Di
xx

ANY_CHANCE

Im still waiting in a que too! Not heard anything yet

di3004

ANY_CHANCE wrote: »

Im still waiting in a que too! Not heard anything yet

Hi AC, hope your well.

And fingers crossed for you too, hope some good news in the post for you soon. xxx

liberty_lily

Hi Clare (and AC!)

Sorry to hear you are both still waiting.........hopefully with the JR starting tomorrow the wait won't be for much longer, as when we win there will be no more excuses for them to hold up your refunds............still keeping everything crossed for you guys

LL x