MSE News: Banks put PPI claims on hold in defiance of regulator

di3004

Jandee wrote: »

Yes all were on the same claim form so I would of thought that as one was settled the other two would be

In my opinion then if they dealt with that one and you sent all these together then they should be dealing with the remaining 2, defo give them a ring, any probs contact the FOS.
Please keep us posted. Cheers.;)

Jandee

I did call the bank and they said there is nothing they can do because of the court case

Jandee

Is there a e mail address for FOS and is that the best way of contact. Thank you for help

di3004

Jandee wrote: »

I did call the bank and they said there is nothing they can do because of the court case

Arh right sorry, contact the FOS tomorrow if you can, they will possibly suggest you make the complaint with them now.

This is what the FSA are advising to do is well if this is the case.
The bank/company I believe supposed to put it into writing as well to what I am aware of to conform they will not be dealing with cases until further notice.

di3004

Jandee wrote: »

Is there a e mail address for FOS and is that the best way of contact. Thank you for help

Your very welcome.

Here is the email contact and free phone number, good luck.
http://www.financial-ombudsman.org.uk/contact/index.html

Jandee

I recived today a letter confirming this.
I will contact FOS Thank you

debt55

amersall wrote: »

Oh thats alright then!!! ONLY 29% :rotfl::rotfl::rotfl:
And all it cost me was 2 first class stamps :D:D
No contest

You may have missed the point... never mind

debt55

42% LOOOL

got to love stuff like that

sunandsailcat

NIGELK wrote: »

His email address should be mentioned on an earlier page on this forum - but don't bother.
I sent him several emails and never even got an acknowledgement!

Received this from Lloyds TSB Customer Care, 4 hours after I sent email to Eric Daniels. It doesn't relaly say too much, it seems to be a generic style email and doesn't really reflect my circumstances. " loans taken out post January 2005 so as I understand it the FSA rules do not apply. On the upside though at least they replied!

Thank you for your recent communication forwarded to me from our Chief Executive Mr Eric Daniel’s Office

I am disappointed that your experience with the business did not meet the high standards we expect, as it is very important to Lloyds Banking Group, to ensure that our customers receive competent, helpful and accurate advice, throughout any dealings with us.

Please may I offer you my sincere apologies for the conflicting information you have been given.
The present situation is that Customer Care will continue to handle your complaint in accordance with FSA rules and as quickly and efficiently as we can. However, as you are aware, in October 2010, the British Bankers’ Association (BBA) applied for a judicial review of the FSA and Financial Ombudsman Service’s (FOS) approach to PPI sales related complaints.
Should our assessment of your complaint be impacted by the judicial review, we will process your complaint as far as we are able and we will let you know if there will be a delay as soon as possible. We will then keep your complaint on file and let you know of any significant developments. Once we have the clarity we need from the FSA and FOS to assess your complaint fully we will contact you as soon as possible to advise you how we will resolve your complaint.
If your complaint does not relate to the way your PPI policy was sold then the judicial review has no impact on you and your complaint will be handled in the normal way. It is also important to understand that the judicial review has no impact on anyone who wants to make a claim on their PPI because they are experiencing an insured event.
We take all complaints very seriously and are committed to handling them on a fair and consistent basis and will continue to process PPI complaints as far as we can.
I note from our records that you have sent your complaint through to the Financial Ombudsman Service. Please be assured that as soon as I have any further information I will be in contact.
Yours sincerely

Andrea Barry
Customer Relations Manager- Lloyds TSB Group Operations.

tiggrae

sunandsailcat wrote: »

Received this from Lloyds TSB Customer Care, 4 hours after I sent email to Eric Daniels. It doesn't relaly say too much, it seems to be a generic style email and doesn't really reflect my circumstances. " loans taken out post January 2005 so as I understand it the FSA rules do not apply. On the upside though at least they replied!

Thank you for your recent communication forwarded to me from our Chief Executive Mr Eric Daniel’s Office

I am disappointed that your experience with the business did not meet the high standards we expect, as it is very important to Lloyds Banking Group, to ensure that our customers receive competent, helpful and accurate advice, throughout any dealings with us.

Please may I offer you my sincere apologies for the conflicting information you have been given.
The present situation is that Customer Care will continue to handle your complaint in accordance with FSA rules and as quickly and efficiently as we can. However, as you are aware, in October 2010, the British Bankers’ Association (BBA) applied for a judicial review of the FSA and Financial Ombudsman Service’s (FOS) approach to PPI sales related complaints.
Should our assessment of your complaint be impacted by the judicial review, we will process your complaint as far as we are able and we will let you know if there will be a delay as soon as possible. We will then keep your complaint on file and let you know of any significant developments. Once we have the clarity we need from the FSA and FOS to assess your complaint fully we will contact you as soon as possible to advise you how we will resolve your complaint.
If your complaint does not relate to the way your PPI policy was sold then the judicial review has no impact on you and your complaint will be handled in the normal way. It is also important to understand that the judicial review has no impact on anyone who wants to make a claim on their PPI because they are experiencing an insured event.
We take all complaints very seriously and are committed to handling them on a fair and consistent basis and will continue to process PPI complaints as far as we can.
I note from our records that you have sent your complaint through to the Financial Ombudsman Service. Please be assured that as soon as I have any further information I will be in contact.
Yours sincerely

Andrea Barry
Customer Relations Manager- Lloyds TSB Group Operations.

what I'd do is email her back saying you do not believe your claim is impacted by the judicial review and you want to know why they've put it on hold - copy it to eric daniels and say you believe them to be in breach of FSA rules - once she see's it's been copied to him they may 'unhold' your claim