FREE Seinheisser headphones - 7 days only!

roarrr

I sent an email to them telling them that I submit subscription on 16 Feb and threatened to contact customer organisations. Finally I received an email today:

Please accept my apologies, there has been some confusion over this offer within our company and I am now pleased to confirm that you are in fact entitled to the free gift after all. I have ordered this for you today, please allow 10-14 days for delivery.

roarrr wrote:

I subscribed online on 16 Feb and received an order confirmation on the same day. When I emailed them to enquire the headphone, they replied:

Unfortunately as you subscribed via the website this does not entitle you to a free gift. As you subscribed via the web you have been set up at a discounted price of £1.00 instead of the normal rate.

Then I emailed them again telling them that I printed the web page, which clearly lists the free headphone, as well as 3 issues for £1. Here's their reply:

Please accept our apologies, the reasons for your non-entitlement to this gift given in the previous email were incorrect. You were right in saying that web subscribers are indeed entitled to the headphones, however this offer expired on the 16th February. As your order was not processed until the 17th, you have been set up under the replacement offer of 3 issues for £1 instead.

I feel I am fooled. Is there any way I can claim the headphone? Thanks

paulie558

roarrr wrote:

I sent an email to them telling them that I submit subscription on 16 Feb and threatened to contact customer organisations. Finally I received an email today:

Please accept my apologies, there has been some confusion over this offer within our company and I am now pleased to confirm that you are in fact entitled to the free gift after all. I have ordered this for you today, please allow 10-14 days for delivery.

I recieved a similar e-mail today,I ordered,and recieved a confirmation on the 16th.First they told me the offer had expired on the 15 th,then another e-mail stating the offer had ended(the point being?...)
Today,however after a futher delay of a week or so,victory is mine.I need some comfy headphones for a long coach ride to Aberdeen next month.

idjutboy

paulie558 / roarrr

So did they confirm to you in the last couple of days that you would get your headphones? (Even though they told me on friday that there were none left and nothing they could do about it) ...think I might need to get back onto them and let rip!!

circuit

I ordered on 16th and no headphones. I have just sent an email mentioning the tricks they have already tried in order to wriggle out of the offer. If they dare try it with me, I will be on to TS. No question. You can't post an offer online and then deny it ever existed, or give a terrible excuse like "your order took seven days to be processed"... rubbish.

paulie558

idjutboy wrote:

paulie558 / roarrr

So did they confirm to you in the last couple of days that you would get your headphones? (Even though they told me on friday that there were none left and nothing they could do about it) ...think I might need to get back onto them and let rip!!

Yes that is what they have said today(contents of e-mail below)
Thank you for your email.



I apologise for the incorrect information which you have been given. I can confirm that you are entitled to the headphones, which I have reordered for you today. Please allow 10-14 days for delivery.



Should you require any further information please do not hesitate to contact us.

booogle

I've had the same email today so it looks like I will get the headphones after all!

M.E.2-2

Same result for me today.If anyone is still waiting it looks like an email to them will get you your headphones.
Cheers OP

assscat

M.E.2 wrote:

Same result for me today.If anyone is still waiting it looks like an email to them will get you your headphones.
Cheers OP

Email address is?

M.E.2-2

[email="Haymarket.subs@qss-uk.com"]Haymarket.subs@qss-uk.com[/email]

assscat

Thank you!