fake uggs!!

emiller91

im not too sure what to do i was told about the ugg sael sop i logged on an purchased a pair. minutes later i find out they're fake so i emailed them and asked to cancel the order and refund. i also rung my credit card company who cancelled my card.
after waiting and waiting they said they would refund 75% i agreed as i thought something is better then nothing. but otday i check my account and they have refunded 25% £15 mesily pounds. i have sent a snotty email saying please recitfy but im not even sure i can report to the trading standards as they are not english based? any one with any info would be most helpful!!

thanks:j

Equaliser123

emiller91 wrote: »

im not too sure what to do i was told about the ugg sael sop i logged on an purchased a pair. minutes later i find out they're fake so i emailed them and asked to cancel the order and refund. i also rung my credit card company who cancelled my card.
after waiting and waiting they said they would refund 75% i agreed as i thought something is better then nothing. but otday i check my account and they have refunded 25% £15 mesily pounds. i have sent a snotty email saying please recitfy but im not even sure i can report to the trading standards as they are not english based? any one with any info would be most helpful!!

thanks:j

Trading standards won't eb able to do anything as the website will be China based.

Sorry, unless you can get a chargeback or you paid by credit card, you have paid the price for dealing with counterfeiters.

dscott

Equaliser123 wrote: »

How did you pay?

No criticism intended, but you have probably inadvertently supported child or slave labour.

Things are not THAT bad in China, they dont use slave or chlidren labour anymore

Equaliser123

dscott wrote: »

Things are not THAT bad in China, they dont use slave or chlidren labour anymore

Errr, the website is in China but you have absolutely no idea where the products are sourced from.

emiller91

any ideas what to do if i paid by credit card then??

stclair

emiller91 wrote: »

any ideas what to do if i paid by credit card then??

Make an attempt to resolve it with the retailer first then contact your card issuer.

emiller91

just a quicky but at the bottom it says ugg then the little TM meaning trade marking displaying they are suggesting the real deal!

Nukumai

Caz3121 wrote: »

in the "about us" it states
"UGG" is not a brand name but an age old generic term for this style of Australian-made sheepskin boot.
so guess they will argue you got what you bought....good luck

There is some truth in that.

The term "ugg" is an everyday, generic word in Australia and NZ; I seem to recall that the Oz govt refused to register "Ugg" as a protected trademark on this basis. I grew up in NZ, and if you wanted a pair of ugg boots...you bought a pair of ugg boots...and they could have been manufactured by any number of companies; perhaps a little like asking for a pair of 'Wellingtons' in the UK (which, I presume, are similarly manufactured by a number of companies).

There is nothing wrong with (or illegal in) buying a good quality pair of generic uggs.

In truth, and aside from being generally ripped off by scammers cashing in on the popularity of uggs, many of the prevailing problems are arising where goods are falsely being passed off as the 'UGG Australia' brand. ie. people receiving poor quality merchandise (if anything at all) or having goods confiscated as counterfeit.

As an aside...I wonder whether people realise that the "genuine" Australian ugg company is actually American, and that they manufacture their uggs in China as well as in Australia...

Nukumai

Equaliser123 wrote: »

Well if you are happy for her to wear the work of a slave or a child labourer, then great.

I'm curious...how do you know that OP's boots are the work of a "slave" or a "child labourer"?

As a general rule, if people are so bothered about the ethics of what others choose to purchase, they should also look to themselves...at the clothing they wear, the electronic gadgets they like to use, and the food they eat etc. etc.

Nobody in their right mind could support oppression or slavery but, sadly, much of what we purchase/consume has links to economic oppression or uncompetitive labour practices.

Equaliser123

Nukumai wrote: »

I'm curious...how do you know that OP's boots are the work of a "slave" or a "child labourer"?

As a general rule, if people are so bothered about the ethics of what others choose to purchase, they should also look to themselves...at the clothing they wear, the electronic gadgets they like to use, and the food they eat etc. etc.

Nobody in their right mind could support oppression or slavery but, sadly, much of what we purchase/consume has links to economic oppression or uncompetitive labour practices.

Sadly, I was involved in IP enforcement in the early stage of my career. The people that make this counterfeit stuff are not just happy people making stuff to undercut the authentic gear but really, really sleazy and often very dangerous people.

There have been links to drug traffickers and even terrorist organisations but I only saw the child / slave labour side. It is estimated that 20% of the factory workforce in China is child labour. For the underground stuff like counterfeiting it will be much, much higher.

If you are interested, have a look at this: http://www.consulegis.com/fileadmin/downloads/thomas_marx_0910/consulegis_tma_jenny_slocum.pdf

It is an incredibly sleazy business and those that have lost only money should consider themselves the more fortunate ones in the supply chain.