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Partner booked holiday 18 hours ago, cant go, not able to cancel?
danny2324
Posts: 72 Forumite
My partner booked a holiday last night online, paid using her bank card, and informed me this morning. We are unable to go, and so she went away to cancel it.
The travel company have stated that they require a £113 fee for each person booked on the holiday. Can they do this, or is it classed as a contract with a 7/14 day cooling off period?
The travel company have stated that they require a £113 fee for each person booked on the holiday. Can they do this, or is it classed as a contract with a 7/14 day cooling off period?
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Comments
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normally travel products are excluded from cooling off periods, usually due to the type of service being offerred.
what have you booked, who have you booked it through, and when were you supposed to be going?[FONT="]I used to be a Travel Agent [/FONT]Used to be a travel agent for 23 Years, but now out of the industry. However I will help with what i can.0 -
Hi
If you have booked a holiday to depart within 12 weeks your more than likely unable to cancel
Its depends on how the holiday was booked though
If you have booked it seperate and the flights are a low cost carrier then your not gonna stand a chance of getting a refund. you may be able to change the dates
You will have to give us exact details of the holiday
DelI am a Travel Agent
My company’s ABTA numbers are P6046. MSE doesn't check my status as a Travel Agent, so you need to take my word for it. This signature is here as I follow MSE's Travel Agent Code of Conduct.0 -
I believe it is a flights, transfers and accomodation package, so covered under the Package Travel, Package Holidays and Package Tours Regulations 1992, and the Unfair Terms in Consumer Contract Regulations 1999.
It was to Portugal, through LowCostHolidays, in March 2011.0 -
I believe it is a flights, transfers and accomodation package, so covered under the Package Travel, Package Holidays and Package Tours Regulations 1992, and the Unfair Terms in Consumer Contract Regulations 1999.
It was to Portugal, through LowCostHolidays, in March 2012.
Apologies for this,but,it's in March 2012 and you already know you can't go??Just curious!If women are birds and freedom is flight are trapped women Dodos?0 -
Ahh,bless her,bet she thought she was doing something nice and feels bad now!!!
Give her a hug and agree to go. You'll find a way to pay for it.I’m a Forum Ambassador and I support the Forum Team on the In My Home MoneySaving, Energy and Techie Stuff boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.
All views are my own and not the official line of MoneySavingExpert.
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Lowcostholidays - according to their website - don't do package holidays:At lowcostholidays.com we don't believe in package holidays, instead we tailor each of our cheap holidays to your needs.
How much deposit did your partner pay?
Do you know what the £113 per person is for?0 -
Give her a hug and agree to go. You'll find a way to pay for it.
Highly unlikely, credit card maxed out, overdraft used in full, final demands received from debt collectors for payments of which I am not even liable...
The website states: If you cancel your product with more than 70 days remaining, the administration fee which you will be charged is deposit only (if you have paid a deposit).
She paid it all, in full. No mention of any deposit. No Regulations governing this at all? Should I contact ATOL, ABTA or IATA?0 -
Lowcostholidays - according to their website - don't do package holidays:
How much deposit did your partner pay?
Do you know what the £113 per person is for?
She paid £1000 altogether.
We have no idea what the £133 is for.
The booking summary shows flight details, flight baggage, accomodation details, transfers and insurance on the same receipt... is this not a package as they use seperate agents? Isnt that what you would get at any travel agents in a package holiday?0
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