Forced Under Duress To Cancel Warranty In Order To Claim My [Still Faulty] PC Back!

stugib

Marv02 wrote: »

I came here seeking legal advice. Consumer rights is just one type of legal advice, that has been scratched off, several time, move on already.

Two sides of the same coin really. To have (civil) legal options open to you, be they statuatory or contractual, you need to have a legal relationship with that entity.

You don't, and I don't see anything criminal in what they've done.

Marv02

stugib wrote: »

As I see it, you started (by giving them a phone call before hand, letting them know that you wanted to check before you purchased the faulty PC, if they would repair it on your friends warrenty...) with a broken PC, no rights as a consumer and no enforceable warranty.

It was their mistake to accept the machine for repair under warranty, which they seem to have realised once they got it.

Actually, till this day, they still haven't said anything like this to me. They happily canceled out the warranty because "I" refused to pay, but when I got back to them, after finding out they never fixed the hardware fault, they first told me "sorry, your warranty is void" (note, referring to "my" warranty, and not my friends) THEN they realized that warranties were not transferable, and pointed this out to me. If this is the case, why did they cancel out the warranty to begin with? This was their cok-up, a big one too.

They handled the situation badly, but in the end you were left with a broken PC, no rights as a consumer, and no enforceable warranty, i.e. they put you back in the position exactly where you started, which is what I'd expect.

Corrections in red, replies in blue.

Marv02

stugib wrote: »

Two sides of the same coin really. To have (civil) legal options open to you, be they statuatory or contractual, you need to have a legal relationship with that entity.

You don't, and I don't see anything criminal in what they've done.

Point taken, but... They acknowledged that this was "my" warranty several times, if I search my email, I may be able to find live transcripts of them saying this. They also canceled out the warranty because, (as noted before) "I" refused to pay, so the warranty is now void. If this was not my warrenty, and if they acknowledged to me afterwards that warrenties are not transferable, then is this not proof that they originally accepted the machine, under THAT warrenty?

This is something that must be usable against them.

On second thought, I'm going to check my email now, to see if I did save transcripts the day before I purchased the machine, if I did, is this usable?

Chimpofdoom

Marv02 wrote: »

I don't understand... If I state to them I'm purchasing a faulty PC, which is under warrenty of a friend, would they still accept this? If the reply is "Yes, sure, just send it in and we'll replace any faulty parts." Then why would my ignorant self start asking about specific warrenty transfers, if they have VERIFIED to me over the phone that its O.K, as long as its under warrenty?

It may be well and fine for the company to say that on the phone, but at the end of the day.. Legally you have NO RIGHTS.

If you have this in writing then you can probably use it against them.

*edit* well actually you probably can't, as it was probably someone none the wiser who replied. You would need to consult a solicitor to find out where you stand, although i'm pretty sure they would say "no"

Marv02 wrote: »

^^ Fail. Correct on the point that I purchase a faulty PC - THAT WAS CONFIRMED BEFORE I BOUGHT IT BY DINOPC OVER THE PHONE THAT THEY WILL REPAIR IT AS LONG AS ITS UNDER WARRENTY. I tried to screw them? tut tut.

Read this page http://whatconsumer.co.uk/what-are-my-rights-if-i-buy-an-item-which-i-know-to-be-damaged/

FYI before you do, it's talking about buying goods from a retailer, not a private seller!

Marv02 wrote: »

The epicist fail of all. You made no sense here, and just made a fool of yourself. If the system was already under warrenty with my "pal" then why in the world would be secretly get together an an top secret location to "cook" up a "scam?" I mean... What the hell ARE you talking about...

That my friend.. is not even a real word... FAIL post automatically..

Marv02 wrote: »

GTFO. Your a waste of space, and my time. I came here seeking legal advice. Consumer rights is just one type of legal advice, that has been scratched off, several time, move on already.

Exactly you want legal advice.. go speak to a solicitor..

Marv02

Chimpofdoom wrote: »

It may be well and fine for the company to say that on the phone, but at the end of the day.. Legally you have NO RIGHTS.

If you have this in writing then you can probably use it against them.

*edit* well actually you probably can't, as it was probably someone none the wiser who replied. You would need to consult a solicitor to find out where you stand, although i'm pretty sure they would say "no"


Read this page http://whatconsumer.co.uk/what-are-my-rights-if-i-buy-an-item-which-i-know-to-be-damaged/

FYI before you do, it's talking about buying goods from a retailer, not a private seller!

I'll take a look, but I doubt it would help, as you pointed out.

That my friend.. is not even a real word... FAIL post automatically..

Yeah, but you see, this is the internet, everything is possible.

Exactly you want legal advice.. go speak to a solicitor..

If you said that to everyone that posts here for advice, solicitors would be rich.

Replies in blue. In the mean time, I've found a transcript that may be of help to me, I'm going to read through it, and let you know if anything may be of use.

Chimpofdoom

Marv02 wrote: »

Replies in blue. In the mean time, I've found a transcript that may be of help to me, I'm going to read through it, and let you know if anything may be of use.

It's all fair and well saying it won't be of any use.. but the fact is you get even LESS rights as a private sell for used goods.

You were sold 1 faulty PC unit from a friend.

You received 1 faulty PC unit.

There's no legal action you can take against DINO PC.

Funnily, scanning their T&C's http://www.dinopc.com/shop/pc/viewContent.asp?idpage=2

We may subcontract, assign or transfer our obligations or rights to a competent third party whether in whole or in part. You may not assign or transfer any of your obligations. All notices must be in writing (by hand, email, fax or 1st class post deemed delivered 48 hours after posting) and sent to a representative of either party.

This will probably relate to the warranty...

Marv02

MrCEO wrote: »

You have no warranty; the vague wording of an email is not proof otherwise.

Wow. So even if they acknowledge in an email that hardware faults are covered, for me, under that warranty... This is not proof?

You wanted legal advice and you got it. If you dont like it please feel free to waste money trying to prove us wrong.

Unless you haven't notice genius, I'm trying to NOT throw any more money at this. This is why I'm here, seeking advice, for free. Is this not what these forums are for?

Didn't I tell you before not to reply to this thread? All I've gotten from you are words like "You are the scammer."

Marv02

Chimpofdoom wrote: »

....

I've PM'd you.

Marv02

MrCEO wrote: »

You cant tell people who can use this forum.

You asked for advice and got it; and you are correct you are a scammer; what you and your friend proposed was by strict interpretation of the law illegal. The only reason you probably wouldnt be convicted is because you could claim you genuinely didnt know and didnt set out to defraud them despite the fact you clearly did.

Ahhahaha.... "Illegal"... "Scammer..." Defraud".... Ahahahaha! Seriously, thanks for the laughs. I had to thank you.

I asks this before, and I'll ask again... !!!!!! ARE YOU talking about... :rotfl:Again, thanks for the laugh, I needed it.

BLT_2

Torby wrote: »

blimey...I've read this twice and obviously missed something...

you said the machine wouldn't boot...hence bios corrupted or duff mother board...

when did the graphics card break?

That happened just after the PSU eloped with the onboard modem, which was subsequently gunned down by the jealous sound card.

However on the plus side the OP has a perfectly working case (although the on switch sticks occasionallly)