Forced Under Duress To Cancel Warranty In Order To Claim My [Still Faulty] PC Back!

Fiddlestick

Marv02 wrote: »

Again, you missed the point... I did NOT get ANY warnings from them that they were about to reinstall an O.S, they just happily did. I mean, that's like taking your office PC, full of your inportant files to PC World to fix the fault, then going back there the next day to find out they wiped your entire O.S without any backups, and all your files are gone.

Oh I quite agree - it's completely unacceptable.

And I'm sorry, but the last time I reinstalled an O.S was just so recent, you claim they had hours of work, yet for most of that hour, the O.S is installing itself. To point being is, saying you did an 2 hours of labour, but only spent 10 minutes of that in front of the machine, by having a bunch of GPU drivers on standby and popping in the disk when its done, again, is in no way acceptable as £38 of "Labour"

What you perceive as "hours of work" is not the same as "hours of my time".

I bill clients for my time as well as my professional skills.

It doesn't matter that I only need to spent x minutes or y hours clicking things or pressing buttons - it's the time I need to spend on site and the application of my technical knowledge that a client is paying for.

neilmcl

Marv02 wrote: »

Incorrect. Let me quote you from my first post:



As pointed out, they already reinstalled the O.S without telling me, and on top, was forcing me to pay for it.

But you went to say

Now, getting back to the situation in hand. After long stressful days, going back and forth over the phone, they finally decided to settle this by not charging me for their "services" and that they would send the machine back to me... Under one condition... If I canceled out the remaining 2 year warranty with them. They said it's either I accept this offer, or I pay the £38 charge.

which suggest you weren't being forced to pay anything, you were given a choice, particularly as you weren't entitled to the warranty anyway.

DCFC79

neilmcl wrote: »

But you went to say which suggest you weren't being forced to pay anything, you were given a choice, particularly as you weren't entitled to the warranty anyway.

im sure the OP mentioned somewhere he took the option of not paying the £38 but had the warranty cancelled

Marv02

DCFC79 wrote: »

im sure the OP mentioned somewhere he took the option of not paying the £38 but had the warranty cancelled

This is not even the case, as people above keep saying "But you had an option..." See thats the thing, I just didn't have an option. Why is no one acknowledging this? I was going back and forth for DAYS on end, WITHOUT ANY OTHER OPTION. I was being threatened that I will have to pay the fee or else I don't get the PC back. This is DURESS. On top of that, they forced me to cancel someone elses warrenty in order to get it back.

Marv02

neilmcl wrote: »

But you went to say which suggest you weren't being forced to pay anything, you were given a choice, particularly as you weren't entitled to the warranty anyway.

Read above.

wealdroam

Marv02 wrote: »

On top of that, they forced me to cancel someone elses warrenty in order to get it back.

They can reasonably "cancel someone else's warranty" because that someone else no longer owns the machine. You have already told us the warranty is not transferable.

Marv02 wrote: »

Before I even purchased the machine, I contacted Dino PC and let them know of the situation and that I'd be taking possession, I confirmed with them if that was O.K and they never objected. Simply said "Sure, that's fine, just send it back to us with a note with your name an address and we'll inspect the machine for you and fix any faulty parts." Does that sound like I was in the wrong? It was all sweet and innocent, the guy sounded friendly so I didn't think anything of it.

Maybe from that you assumed they were going to fix your machine for nothing. You certainly haven't reported that they said so.

Marv02 wrote: »

Again, you missed the point... I did NOT get ANY warnings from them that they were about to reinstall an O.S, they just happily did. I mean, that's like taking your office PC, full of your inportant files to PC World to fix the fault, then going back there the next day to find out they wiped your entire O.S without any backups, and all your files are gone.

You've mentioned it twice now, so I must comment...

Surely a man as experienced as you are with computers would never send a computer for repair without taking a backup of important data beforehand. If you did take a backup (or no important data exists), why make this point?

Marv02

MrCEO wrote: »

Personally If it was my company I would have charged you far more for the wasted time as I would see your efforts as borderline fraudulent.

Thank you for telling me that you would admittedly claim the warranty will cover another person, and then, claim there was nothing wrong with it in the first place just so the person would receive the machine back... DOA!

Thank you for also trying to turn this onto me, and thank everyone else for turning this onto me like I was the one committing fraud, and that I deserved all that happened to me. I really appreciate coming here for legal advice, and then being shat on by being told that it was my fault from day one even though I did everything I could on my behalf before and after the events.

But thanks anyways, and once again MrCEO, thanks for admitting you would happily screw more money out of unsuspecting people, you first trick into believing something, and then say "Haha, I lied" and hold it against his will by saying "pay the fee or else" and like that wasn't enough, send a dead machine back to that person just for shear amusement.

Thank you for also not giving a toss that what they did was wrong, wrong, wrong, and that because I was not a customer of them, they had the right to do what ever it is they did. (O, did I mention the PC was still dead?)

(I guess one day when you take your car to a mechanic due to your car clearly having a starter problem, that you both orally agree it is a starter problem, that when you return to check up on it, without any warning you are told it wasn't your engine and that the engine was completly irrelevant to the problem, and that the problem was with your paintwork.... Resprayed your whole car, on top of that slapped a fee of £3800 and then said your gonna' pay for it or else, having it held against your will, refusing to pay knowing full well that the paintwork couldn't have cuased the problem, knowing that he is trying to rip you off or that he clearly in no way ran any tests to check for the original problem.

- I would really like to see your reaction then, and see how amusing it is that you wouldn't be able to use consumer rights against the mechanic just because you can't prove of what was orally agreed too, even though you've had that much direct contact with him, your not considered a customer... On top of that when you try to start the car the next morning... BAM! Dead car. Oh, my, surely you've been scammed, right? So you go to seek legal advice, only to be told that you are the fraudster and that the mechanic should have charged YOU more for wasting HIS time on you.)

Thanks anyways nether the less guys, I guess some of you tried your best, and some just wanted to be A-holes. I'll just have to work on this myself until I come up with a solution. I'd like it if everyone would end this thread by not replying back to it at all as its nothing but a pain for me coming back and reading, knowing I am the victim, yet get slandered upon every time.


Thank you.

MissGolightly

Marv02 wrote: »

Again, you missed the point... I did NOT get ANY warnings from them that they were about to reinstall an O.S, they just happily did. I mean, that's like taking your office PC, full of your inportant files to PC World to fix the fault, then going back there the next day to find out they wiped your entire O.S without any backups, and all your files are gone.

i don't think i know of any pc/laptop company that covers data recovery as standard. i work for a laptop repair company, and data is totally your own responsibilty, so this is a moot point.

stugib

As I see it, you started with a broken PC, no rights as a consumer and no enforceable warranty.

It was their mistake to accept the machine for repair under warranty, which they seem to have realised once they got it.

They handled the situation badly, but in the end you were left with a broken PC, no rights as a consumer, and no enforceable warranty, i.e. they put you back in the position exactly where you started, which is what I'd expect.

Marv02

MrCEO wrote: »

To conclude you have NO CONSUMER RIGHTS and have BREACHED THE TERMS OF THE WARRANTY (i.e transferred ownership) therefore the company has no obligation to repair the machines; they are also able to legitimately charge you the standard fees they charge for incidents were warranty claims are illigetimate.

Only you think you are right here; feel free to waste money pursuing this and making yourself look stupid.

No wonder record number of retailers are struggling when they have to waste resources on people like you.

What a fail. Fail, fail... Epic fail. You obviously haven't read a single line of what I've said.

No one did this. You assumed this based on conversations. At no point did anyone actually specifically state they were allowing a warranty transfer contrary to the terms and conditions. As the T&C state what they do you would have to prove a warranty transfer was agreed to. Can you do this?

I don't understand... If I state to them I'm purchasing a faulty PC, which is under warrenty of a friend, would they still accept this? If the reply is "Yes, sure, just send it in and we'll replace any faulty parts." Then why would my ignorant self start asking about specific warrenty transfers, if they have VERIFIED to me over the phone that its O.K, as long as its under warrenty?

You bought a PC you knew was faulty and not covered then tried to screw a warranty repair. On what planet was this acceptable to you?

^^ Fail. Correct on the point that I purchase a faulty PC - THAT WAS CONFIRMED BEFORE I BOUGHT IT BY DINOPC OVER THE PHONE THAT THEY WILL REPAIR IT AS LONG AS ITS UNDER WARRENTY. I tried to screw them? tut tut.

No one screwed money out of you. You and your pal came up with a little scam in breach of the warranty and terms and then tried to use your own lax knowledge of consumer law as fact.

The epicist fail of all. You made no sense here, and just made a fool of yourself. If the system was already under warrenty with my "pal" then why in the world would be secretly get together an an top secret location to "cook" up a "scam?" I mean... What the hell ARE you talking about...

And you double fail buy saying that "I" tried to use consumer law... If you read a line of this thread you would know, consumer law was only mentioned by others as a suggestion, I moved on it, then was told this was not the correct law, and I dropped it. Yet idiots like yourself keep dragging on, and on, and on about it.

Oh, and to top it off, did I mention that I am a computer technition myself? That I checked the FAULTY system and confirmed it was a motherboard fault? What could have given it away I don't know... Perhaps... THE SYSTEM WASN'T BOOTING? So you still fail by saying they had the right to charge me for a software fault, and claimed that, that was the reason for the hardware faliure.

They did in no way run tests on the machine, they simple plugged it up, and pressed the power button. This is not running dignostics. You don't see a mechanic start a car with a key, and tell you its all right becuase its starts, do you?

GTFO. Your a waste of space, and my time. I came here seeking legal advice. Consumer rights is just one type of legal advice, that has been scratched off, several time, move on already.