Forced Under Duress To Cancel Warranty In Order To Claim My [Still Faulty] PC Back!

adouglasmhor

When you returned it did you initially make it clear you were not the original owner?

Marv02

neilmcl wrote: »

OP, you keep telling us that they held the PC against your will. The fact is they gave you a reasonable choice, either pay the £38, or whatever it was, to them for reinstalling the OS, or get it back FOC without the warranty, which you weren't entitled to anyway. I can't see any "duress" there at all.

Incorrect. Let me quote you from my first post:

- For starters, in no way, did they consult to me before reinstalling the entire O.S. They even admitted that they made no back up of the data on the HDD. I may have had very inportant files stored on the harddrive, and they couldn't care less.

- Secondly, the did not in anyway acknowledge me that an extra fee was going to be charged in order to carry out, what they are calling, "labour." [Sticking in a Vista CD and hitting enter is hardly labour, let alone £38 worth of it.]

As pointed out, they already reinstalled the O.S without telling me, and on top, was forcing me to pay for it.

Marv02

DCFC79 wrote: »

So why would the firm take the machine to look at it when the OP wa sin possession of it but wasnt the original owner

Heres were it all begins...

Marv02

adouglasmhor wrote: »

When you returned it did you initially make it clear you were not the original owner?

100%! Over and over again. Infact, as pointed out a few posts back, before I even purchased the machine I phoned them up, and even got in touch via online chat to let them know I was going to buy it from the original owner and send it in myself for repair.

Over the phone, they seemed like a bunch of cool guys, "Sure, no worries, just send it in to us and we'll take a look" type. Even though I repeated told them I was not the original owner, they said I shouldn't worry as the system is still under warrenty.

Marv02

neilmcl wrote: »

OP, you keep telling us that they held the PC against your will. The fact is they gave you a reasonable choice, either pay the £38, or whatever it was, to them for reinstalling the OS, or get it back FOC without the warranty, which you weren't entitled to anyway. I can't see any "duress" there at all.

No they never. Not quite sure where I gave you the impression that I didn't really have to pay the fee. If you read the posts you would understand they told me over and over again "Pay or we won't release the PC!" this happened for days on end until I kept threatening them with small claims court, on the next phone call they told me they will give the machine back to me [FIXED] if I cancel the warranty. (duress? I think yes) On top of that, they forcefully made me cancel a warranty which didn't even belong to me, to get back what was mine.

Torby

blimey...I've read this twice and obviously missed something...

you said the machine wouldn't boot...hence bios corrupted or duff mother board...

when did the graphics card break?

Marv02

Torby wrote: »

blimey...I've read this twice and obviously missed something...

you said the machine wouldn't boot...hence bios corrupted or duff mother board...

when did the graphics card break?

The motherboard was pretty much a gonner. Bios or not, it would shut itself down every 3-5 seconds, I tried everything from swaping out PSU's, CPU's, RAM... The lot. I had no idea the GPU was faulty (at least it was working before I sent it off to them) when I got it back and tried it in a seperate machine, the GPU was dead. 1 beep, 2 beeps = GPU failure.

Freddie_Snowbits

Marv02 wrote: »

I was strapped for cash

Won't be long before we find out OPs cat's pregnent

Fiddlestick

Marv02 wrote: »

- Secondly, the did not in anyway acknowledge me that an extra fee was going to be charged in order to carry out, what they are calling, "labour." [Sticking in a Vista CD and hitting enter is hardly labour, let alone £38 worth of it.]

If you know as much a you claim to know, then you will know there is a lot more to installing an OS than just putting a CD in and hitting enter.

Once you configure the install and complete it, you then need to obtain and install whatever updates Windows Update is offering along with the latest drivers for whatever hardware is installed within the PC (I'm thinking graphics cards here).

At a modest rate of £20 p/h I can easily see this being £38 worth of labour.

Marv02

Fiddlestick wrote: »

If you know as much a you claim to know, then you will know there is a lot more to installing an OS than just putting a CD in and hitting enter.

Once you configure the install and complete it, you then need to obtain and install whatever updates Windows Update is offering along with the latest drivers for whatever hardware is installed within the PC (I'm thinking graphics cards here).

At a modest rate of £20 p/h I can easily see this being £38 worth of labour.

Perhaps... But did I receive a working machine? I could have paid £38 and the machine would have come back to me in the same broken state I sent it.

Again, you missed the point... I did NOT get ANY warnings from them that they were about to reinstall an O.S, they just happily did. I mean, that's like taking your office PC, full of your inportant files to PC World to fix the fault, then going back there the next day to find out they wiped your entire O.S without any backups, and all your files are gone.

This still is not the point... They in no way consulted me before going ahead and doing something that was going to cost me £38. And I'm sorry, but the last time I reinstalled an O.S was just so recent, you claim they had hours of work, yet for most of that hour, the O.S is installing itself. To point being is, saying you did an 2 hours of labour, but only spent 10 minutes of that in front of the machine, by having a bunch of GPU drivers on standby and popping in the disk when its done, again, is in no way acceptable as £38 of "Labour"

Even though they so called fixed the problem and wanted me to pay up (and I'm a carrot) they machine was DOA. It's just all to much for me to take in.

I bet you guys would have been singing a completely different tune if the machine was still in thier possession... refusing to give it back.