Tesco misprice discussion area part 10

magnolia_2

Just got through to cs on the 0800505555 number.

They took all my details and gave me a reference number, said someone was dealing with the console problems and would get back to me ...... so hopefully all i have to do now is sit and wait!

bassman

Plushchris wrote:

Just a quick note to say good luck to everyone with HO today, I'm off out in a min to try and track me down a PSP or another Xbox before its too late. (REALLY want a psp)

If I were to get an Xbox would anyone be willing to swap it for a PSP?

Or cant I ask those sort of questions here?

No...You cant even suggest such stuff.............................but you could PM me.

onlyoneme

Hi All

I've had problems with the game console deal over the w/e. I need to phone the HO this morning. I am not good in the phone and my english is not very good either. I am so nervious. Could someone (who had done this already) please tell me what sort of info they've asked so I can be prepared.

arushofblood

stuffit wrote:

Both the Core and the Premium will work

Thanks onlyoneme

I'm sorted now with the whole Xbox lark thanks... no more questions !

june

On Saturday I bought a Kodak C310 4mp digital camera with printer reduced to £79.93 (out of date SEL but scanned at £79.93). In store was also the C310 4mp digital camera scanning at £69.93. So no r & r on this one.

1thorus

was wondering if someone could help still a newbie really what it is is that i bought a ds and gotw on the 13 sept discount of ten pounds didnt come off i went to cs desk and was fobbed of with only give you the discount of the game i refused and said about the price promice and was still told no so i took a refund and phoned customer services they phoned store and said manager refuses but offered you discount off the game told them was not happy and told me to send email which i did have never heard back also wrote a letter and never got a reply was wondering if i should ring back or just leave it as i just took a refund. thankyou

arushofblood

arushofblood wrote:

Thanks onlyoneme

I'm sorted now with the whole Xbox lark thanks... no more questions !

Ok, I sort of lied there

Gonna try for the Xbox thing but if that's not still there is it worth going for the DS and Lego offer ? ( Yes, we need the first page with all current offers listed ! )

MyUserNamesTaken

1thorus wrote:

was wondering if someone could help still a newbie really what it is is that i bought a ds and gotw on the 13 sept discount of ten pounds didnt come off i went to cs desk and was fobbed of with only give you the discount of the game i refused and said about the price promice and was still told no so i took a refund and phoned customer services they phoned store and said manager refuses but offered you discount off the game told them was not happy and told me to send email which i did have never heard back also wrote a letter and never got a reply was wondering if i should ring back or just leave it as i just took a refund. thankyou

Phone CS and explain what has happened and tell them that you are really not happy that this has not been dealt with, considering it's now been well over a week.

MyUserNamesTaken

onlyoneme wrote:

Hi All

I've had problems with the game console deal over the w/e. I need to phone the HO this morning. I am not good in the phone and my english is not very good either. I am so nervious. Could someone (who had done this already) please tell me what sort of info they've asked so I can be prepared.

First thing they will normally ask you for is your post code and house number. They will ask your name and the nature of your enquiry. Once you've explained what happened, they'll probably tell you that there's a dedicated team dealing with this issue and one of the team will have to call you back. They'll tell you that they are very busy at the moment, which is true considering how many Xboxes, etc, they overcharged on over the weekend, and you probably won't hear until this afternoon.

You've no need to feel nervous. You have not done anything wrong. In fact, you are the one that has been wronged in that you were overcharged, then refused a full refund under Tesco Policy. Be confident and you will get what you desire.

onlyoneme

MyUserNamesTaken wrote:

First thing they will normally ask you for is your post code and house number. They will ask your name and the nature of your enquiry. Once you've explained what happened, they'll probably tell you that there's a dedicated team dealing with this issue and one of the team will have to call you back. They'll tell you that they are very busy at the moment, which is true considering how many Xboxes, etc, they overcharged on over the weekend, and you probably won't hear until this afternoon.

You've no need to feel nervous. You have not done anything wrong. In fact, you are the one that has been wronged in that you were overcharged, then refused a full refund under Tesco Policy. Be confident and you will get what you desire.

Thank you so much for your advice. It's very kind of you.